Experience

NovaLink Marketing

• Canada
• Marketing Services
• 1 - 100 Employee

• Customer Account Representative

  • Aug 2023 - Present

  - Attended daily team meetings and workshops. - Met face-to-face with new & existing customers. - Processed new orders for internet, cable, cell phone and home security plans. - Attended daily team meetings and workshops. - Met face-to-face with new & existing customers. - Processed new orders for internet, cable, cell phone and home security plans.



Fine Sight Solutions

• Canada
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2022 - Jul 2023

  - Handled customer inquiries and suggestions courteously and professionally. - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. - Answered constant flow of customer calls with minimal wait times. - Answered customer telephone calls promptly to avoid on-hold wait times. - Handled customer inquiries and suggestions courteously and professionally. - Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. - Answered constant flow of customer calls with minimal wait times. - Answered customer telephone calls promptly to avoid on-hold wait times.



Jio

• India
• Telecommunications
• 700 & Above Employee

• Call Center Agent

  • Jul 2020 - Jul 2022

  - Helped large volume of customers every day with positive attitude and focus on customer satisfaction. - Adhered to company policies and scripts to consistently achieve call-time and quality standards. - Responded to customer calls and emails to answer questions about products and services. - Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response. - Helped large volume of customers every day with positive attitude and focus on customer satisfaction. - Adhered to company policies and scripts to consistently achieve call-time and quality standards. - Responded to customer calls and emails to answer questions about products and services. - Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.