Implementation Consultant

• Oct 2021 - Present

Client Support Analyst

• Jul 2015 - Oct 2021

Provide support for Practice Partner/Medisoft/McKesson Practice Choice EHR clients. Also, maintain software updates and necessary training/implementation for upgrades of EHR products. Provide support for Practice Partner/Medisoft/McKesson Practice Choice EHR clients. Also, maintain software updates and necessary training/implementation for upgrades of EHR products.

Implementation Consultant/Project Manager

• Apr 2010 - Oct 2014

Meaningful use strategic team SME for Template design and clinical workflow SME for scanning SME for ePrescribing and Medication documentation Served as Project Manager and Implementation consultant on the majority of implementations Focused on managing and implementing various McKesson owned EHR solutions. Certified as Implementation consultant on all products. These products were Practice Partner, Medisoft Clinical and Lytec MD. As well as the new cloud based EHR solution, Practice Choice. All implementations included but were not limited to: appointment scheduling, template building, order entry, E-prescribing, scanning, Patient portal access and EDI Billing through the Relay Health Clearinghouse. As part of the implementation process, I was required to perform workflow analysis and redesign, education planning, policy and procedure development. Suggested new products that improved work flow and patient care while providing cost containment and profitability to medical offices that ranged from 1 to 10 providers. Specialties included Internal Medicine, Family Medicine, GYN, Pediatrics and Orthopedic Surgery. Primary goal was to address clients needs in an effective timeline for implementation. Implementation went from assessing client needs at the beginning to project closure with go live an transition to appropriate support team. Show less

EHR Implementation Specialist

• 2004 - 2009

Conducted and implemented training programs for medical practices with the goal of integrating EMR into the work environment of each individual office. The instruction environment is both on site and remotely using various online technologies (WebEx, Go to Meeting, Intercall). The goal of these sessions is to customize of the EHR to suit the needs of the individual office and its procedures, as well as the medical specialty of the practice Assisted support division and project manager in troubleshooting/documenting any outstanding issues with regard to a client's database; and advised clients on how to improve the effectiveness of EMR software. Coordinated the transition of our version 4 clients to our CCHIT certified version 5 interface which offers prescription management though e-prescribing thus saving time and increasing revenue, Show less

Sales Representative

• 1998 - 2004

Assisted consumers with purchasing PCs for both home and business environments Followed up with clients Consistently in top 10% of performance each quarter Assisted consumers with purchasing PCs for both home and business environments Followed up with clients Consistently in top 10% of performance each quarter

Computer Analyst

• Jan 1997 - Jan 1998

Participated in the configuration, maintenance, and support of both desktop and laptop computers. Used Novell NetWare for both 16 and 32-bit operating system connectivity for a token ring system. Responded to requests for service using in-house IT ticketing system including the installation and possible troubleshooting of all supported software programs Involved in network management by assigning network addresses, passwords and logins for various users of specific devices Participated in the configuration, maintenance, and support of both desktop and laptop computers. Used Novell NetWare for both 16 and 32-bit operating system connectivity for a token ring system. Responded to requests for service using in-house IT ticketing system including the installation and possible troubleshooting of all supported software programs Involved in network management by assigning network addresses, passwords and logins for various users of specific devices