Experience

Harrison Brook - Expat Financial Advice

• France
• Financial Services
• 1 - 100 Employee

• Service Financial Adviser

  • Sep 2023 - Present



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage Associate

  • Apr 2022 - Oct 2022

  my most recent role was as a mortgage associate within HSBC UK mortgages. The decision to move into a more specialised role after working initially in personal banking at NatWest seemed like a natural progression, and it is my job to direct customers through the process of applying and providing guidance for a broad range of queries - from changing rates to remortgaging. my most recent role was as a mortgage associate within HSBC UK mortgages. The decision to move into a more specialised role after working initially in personal banking at NatWest seemed like a natural progression, and it is my job to direct customers through the process of applying and providing guidance for a broad range of queries - from changing rates to remortgaging.



NatWest Group

• United Kingdom
• Banking
• 700 & Above Employee

• Premier banking officer

  • Oct 2021 - Mar 2022

  I was employed as a Premier Banking Officer within P24 Wealth at Natwest. It was my responsibility to provide premier clients with a high level of customer service whilst facilitating everyday banking queries - additionally I was tasked with identifying any further needs they may have through investigating individual circumstances and addressing this through providing insights and expert product knowledge, and also providing guidance in areas such as fraud, borrowing, products and technical advice. This role was a fantastic challenge and I developed a comprehensive knowledge of banking services whilst honing my customer service skills through taking ownership of cases, building relationships and resolving problems in a fast-paced environment. Show less



Burberry

• United Kingdom
• Luxury Goods & Jewelry
• 700 & Above Employee

• Customer service consultant (Temp contract)

  • Apr 2021 - Sep 2021

  My role was based on the customer service team at Burberry as a consultant on a temporary contract. My responsibilities in this role were first and foremost to deliver a personalised experience to each customer via telephone, live chats and emails. This was achieved by cultivating relationships through expert knowledge of our products - and by resolving cases through investigation, anticipating individual needs, problem solving, liaising with partner agencies, and providing an excellent level of service. Show less



Metropolitan Police

• United Kingdom
• Law Enforcement
• 700 & Above Employee

• Police Officer

  • Jan 2018 - Jun 2020

  I investigated incidents across a very broad spectrum; from offences such as robbery or burglary - to more specific crimes such as firearms offences, domestic abuse and human trafficking. I was responsible for all steps of the investigation of these incidents, including beyond the preliminary stages, from proactively responding on blue lights to emergency calls - to interviewing suspects, safeguarding, building case files or submitting evidence at court. I investigated incidents across a very broad spectrum; from offences such as robbery or burglary - to more specific crimes such as firearms offences, domestic abuse and human trafficking. I was responsible for all steps of the investigation of these incidents, including beyond the preliminary stages, from proactively responding on blue lights to emergency calls - to interviewing suspects, safeguarding, building case files or submitting evidence at court.