Experience

YMCA St Paul's Group

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Customer Services Officer

  • Aug 2022 - Present

  Perform appropriate conflict mitigation when necessary. Liaise with department managers to ensure smooth running of the organisation. Liaise with law enforcement and relevant authorities when necessary. Write up detailed reports for incidents and safeguarding concerns. Handling rent and gym payments. Perform daily cashing up procedure. Manage gym booking system, including but not limited to: making bookings, cancelling bookings, applying new memberships and setting up direct debits. Handle all customer complaints. Input and log all maintenance issues and mark their completion. Answer all telephone calls and deliver appropriate response.



Self Employed

• London, England, United Kingdom

• Market Technician

  • Aug 2019 - Aug 2022

  Analysis of market trends spanning Forex, Stock and Crypto markets. Compiling data points for long term outlooks and fundamental analysis. Developed a system of pattern recognition with a >66% strike rate on range-bound assets. Execution of trades across various different asset classes and time frames. Analysis of market trends spanning Forex, Stock and Crypto markets. Compiling data points for long term outlooks and fundamental analysis. Developed a system of pattern recognition with a >66% strike rate on range-bound assets. Execution of trades across various different asset classes and time frames.



Josie's Wine & Coffee

• Petersfield, England, United Kingdom

• Assistant Manager

  • Jan 2017 - Feb 2019

  Responsible for greeting customers at the door. General Barista duties, including making of all teas and coffees Managing the needs of twelve members of staff in a fast-paced environment Constructing appropriate rotas for all employees of Petersfield Branch. Assisting in digital Marketing and social media campaigns. Responsible for greeting customers at the door. General Barista duties, including making of all teas and coffees Managing the needs of twelve members of staff in a fast-paced environment Constructing appropriate rotas for all employees of Petersfield Branch. Assisting in digital Marketing and social media campaigns.



KIDSORTED

• United Kingdom
• Technology, Information and Internet

• Digital Marketing Intern

  • May 2015 - Dec 2015

  Assisting in design of website landing page. Offering creative input for online marketing campaigns. Creating designs for flyers and leaflets. Liaising directly with clients and assisting in the onboarding of businesses into the company. Assisting in design of website landing page. Offering creative input for online marketing campaigns. Creating designs for flyers and leaflets. Liaising directly with clients and assisting in the onboarding of businesses into the company.



PETERSFIELD POST LIMITED

• United Kingdom
• Writing and Editing
• 1 - 100 Employee

• Assistant Journalist

  • May 2014 - Sep 2014

  Sourcing stories for the local paper and interacting with members of the public. Had five published articles including reviews, editorials and featured articles. Shadowing the Journalists in all aspects of their work. Learnt how to write in an objective and informative manner. Sourcing stories for the local paper and interacting with members of the public. Had five published articles including reviews, editorials and featured articles. Shadowing the Journalists in all aspects of their work. Learnt how to write in an objective and informative manner.