Experience

Voice Marketing Ltd

• United Kingdom
• Outsourcing/Offshoring
• 1 - 100 Employee

• Outbound Sales Specialist

  • Apr 2021 - Present

  I am currently working with the Outbound Team at Voice Marketing, working exclusively for o2.As part of this role I make outbound tactical calls with the aim of advising them in their decision making for their next contractural purchase of mobile telephones and peripherals from O2.As part of this I am well versed in external call KPI’s and cadence expected for a major organisation and enjoy working in a targeted and rewarded environment as part of a team and individually.

• Inbound Sales Representative

  • Feb 2020 - Present

  Voice Marketing is an agency specialising in Customer Acquisition, Development and Retention Programs. Voice pride themselves in specialising in sales.I currently work within Voice Marketing as a key advisor for O2, and as such concentrate on their customer base to ensure Customer Retention and best practice.My main focus is in client interaction to ensure customer satisfaction and to ensure that O2's clients have the most appropriate technology for their requirements. I am highly knowledgeable in Mobile Telephony - including all major products and platforms - both Apple and Android ecosystems. As part of this my expertise encompasses advising on any product updates and additional products which will enhance O2's clients experience with technology - to include related peripherals as an example. I am experienced in working within a target based environment and as such in delivering results on both a monthly and quarterly basis. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • 2019 - Feb 2020

  Duties included:- - Co-ordinating with deliveries on a daily basis to ensure all stock levels are at an appropriate level - Ensuring all areas of the store within my remit are to the appropriate standard - Liaising with customers within my specific area to ensure they have what they require Duties included:- - Co-ordinating with deliveries on a daily basis to ensure all stock levels are at an appropriate level - Ensuring all areas of the store within my remit are to the appropriate standard - Liaising with customers within my specific area to ensure they have what they require



Co-op

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Jun 2017 - Sep 2017

  I engaged with the customers frequently, providing them with an excellent customer experience. I was given ultimate responsibility after my induction of running the store at key times and this involved liaising with the delivery drivers in the morning. I was also in charge of sorting out the magazines and placing them on display. I worked on the tills and the shop floor, stocked the shelves and marked the prices of the items and ensured no out of date produce was on sale. I engaged with the customers frequently, providing them with an excellent customer experience. I was given ultimate responsibility after my induction of running the store at key times and this involved liaising with the delivery drivers in the morning. I was also in charge of sorting out the magazines and placing them on display. I worked on the tills and the shop floor, stocked the shelves and marked the prices of the items and ensured no out of date produce was on sale.



Martin's News Shops

• United States
• Retail
• 1 - 100 Employee

• Customer Assistant

  • Jun 2013 - Aug 2013

  I engaged with the customers frequently, always trying to provide them with an excellent customer experience. I stocked the shelves and kept the store clean in order for the store to look presentable I engaged with the customers frequently, always trying to provide them with an excellent customer experience. I stocked the shelves and kept the store clean in order for the store to look presentable