Experience

Rent Ready

• United States
• Facilities Services
• 1 - 100 Employee

• Business Analyst

  • Jun 2022 - Present

  • Completed services needed to prepare the home for the next resident • Interacted with all areas of the business and become an expert on the business systems • Assisted in answering questions as needed with the engineering team to support buildout of functionality • Became an expert in Dynamics 365 Field Service and Power Platform by building new features to support our business • Performed system regression and unit testing and assist in training of the new functionality to the business • Used Behavioral Driven Development (BDD) principles to write User Stories and Scenarios for engineering team Show less



Caring.com

• Operations Analyst

  • Oct 2021 - May 2022

  • Built, maintained, & refined sales performance reporting. • Provided in-depth technical analysis of key performance metrics on a daily basis. • Performed various ad-hoc analyses & formulated conclusions for weekly presentation to senior leadership. • Organized raw data into coherent KPIs to drive business forward. • Diagnosed sources of inconsistencies & areas of technical improvement within call center operations. • Served as first point of contact for several teams when new performance reports were required. Show less



Self Employed

• Real Estate
• 1 - 100 Employee

• International Pandemic Nomad

  • Nov 2019 - Jun 2021

  Planned six-month travel backpacking, which extended to 18 months due to COVID-19 pandemic and subsequent global lockdown. Worked for numerous agricultural businesses, landscapers, organic entrepreneurs, livestock managers, and one nautical distribution company. Learned to adapt to unanticipated situations and strategize new plans; cultivated verbal & non-verbal communication skills to overcome language barriers and taught myself Vietnamese; developed budgeting skills, adaptability, & fortitude under pressure. Show less



Owens & Minor

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Margins & Pricing Analyst

  • Jan 2018 - Nov 2019

  • Maintained regional and local pricing as determined by the terms of customer agreements and company margin guidelines. • Served as first point of contact for sales team with any price-related inquiries. • Utilized in-house CRM & Salesforce to pinpoint pricing discrepancies. • Ran multiple Excel macros to update item pricing and customer markups as needed. • Prepared data later incorporated into presentations for senior management. • Critical analysis of pricing disputes where margin fell beneath 2%. • Resolved contract & pricing inconsistencies. • Received promotion to macrocosmic analysis on quarterly sales margins. • Analyzed products to determine areas of loss impacting revenue. • Implemented/rejected pricing requests from Sales team after assessing the validity & potential margin lost for each request. • Left the position to travel in New Zealand while I was still young & physically capable. Show less