Experience

Hilton Salt Lake City Center

• United States
• Hospitality
• 1 - 100 Employee

• Human Resources Manager

  • Sep 2022 - Present

• Human Resources Coordinator

  • Oct 2021 - Sep 2022



H&M

• Belgium
• Construction

• Department Manager

  • Sep 2018 - Nov 2021

  Responsible for sales, customer service and profitability of a department. Manages a team to H&M values, standards, policies and procedures and is responsible for all people development functions. Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished. Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager Carry out supervisory… Show more Responsible for sales, customer service and profitability of a department. Manages a team to H&M values, standards, policies and procedures and is responsible for all people development functions. Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished. Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment Take action to maximize sales through joint operational and commercial focus to obtain highest level of profitability Proactively ensure your team has knowledge on all product, campaign, promotion, display guidelines and merchandise information Ensure garment presentation, garment level and visual standards are presented according to H&M’s expectations Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety Establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability Accurately record sales and worked hour figures

• Department Supervisor

  • May 2016 - Sep 2018

  Assists Management team in overseeing floor coverage, driving sales, merchandise presentation, customer service, and operational functions within the store including opening and closing the store according to H&M guidelines.

• Sales Advisor

  • Mar 2013 - Dec 2016

  Optimizes the store´s selling by providing the customers with a pleasant shopping experience, including customers with garment options and direct service.



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • May 2014 - Nov 2014

  Sales Generation: Meet sales goals Utilize the elevated levels of sales and service to maximize sales performance Demonstrate an in-depth knowledge of the merchandise After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction Comply with all sales related policies and procedures Maintain a keen interest in the fashion industry and market trends Customer Service: Provide the highest… Show more Sales Generation: Meet sales goals Utilize the elevated levels of sales and service to maximize sales performance Demonstrate an in-depth knowledge of the merchandise After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction Comply with all sales related policies and procedures Maintain a keen interest in the fashion industry and market trends Customer Service: Provide the highest level of customer service Build and maintain repeat clientele; utilize client book Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction Operations: Keep selling floor and merchandise neat, organized and stocked Assist in the maintenance of all inventory in the stockroom and on the selling floor Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork. Comply with all Point-of-Sale policies and procedures Properly execute all relevant register functions Ensure image and grooming standards are professional and reflective of the brand image, at all times Adhere to work schedule, inclusive of time and attendance Participate in all relevant training and development seminars, programs and meetings as directed by store management Show less Sales Generation: Meet sales goals Utilize the elevated levels of sales and service to maximize sales performance Demonstrate an in-depth knowledge of the merchandise After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction Comply with all sales related policies and procedures Maintain a keen interest in the fashion industry and market trends Customer Service: Provide the highest… Show more Sales Generation: Meet sales goals Utilize the elevated levels of sales and service to maximize sales performance Demonstrate an in-depth knowledge of the merchandise After closing a sale, monitor all details including: shipping, alterations (if applicable) and special requests to ensure customer satisfaction Comply with all sales related policies and procedures Maintain a keen interest in the fashion industry and market trends Customer Service: Provide the highest level of customer service Build and maintain repeat clientele; utilize client book Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction Operations: Keep selling floor and merchandise neat, organized and stocked Assist in the maintenance of all inventory in the stockroom and on the selling floor Assist in all areas of stock, shipping, receiving protocol/policies and all shipping/ receiving related paperwork. Comply with all Point-of-Sale policies and procedures Properly execute all relevant register functions Ensure image and grooming standards are professional and reflective of the brand image, at all times Adhere to work schedule, inclusive of time and attendance Participate in all relevant training and development seminars, programs and meetings as directed by store management Show less



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Associate

  • Feb 2012 - Mar 2013

  Responsible for assisting customers with product location, selection, availability, pricing, returns and sales items. The Associate will also assist in setting up displays, stocking shelves, cashiering and opening/closing store. Responsible for assisting customers with product location, selection, availability, pricing, returns and sales items. The Associate will also assist in setting up displays, stocking shelves, cashiering and opening/closing store.