Experience

Workwear Group

• Australia
• Retail Apparel and Fashion
• 200 - 300 Employee

• Data Reporting Analyst

  • Oct 2022 - Present

  Partner with cross-organisational teams to develop and deliver reporting and analytics solutions, empowering them to deliver on our strategyBuild, deliver and manage data solutions that facilitate performance reporting and self-service, thereby enabling our stakeholders make data driven and insight led decisions Evangelise the usage of Power BI and self-service, including facilitating workshops, end-user training and other activities as necessaryUnderstand and take ownership of improving WWG’s data quality and work with data and/or system owners to uplift Data Quality Manage the end-to-end process to deliver strategic actionable insights from the use of data and translate into relevant business recommendations for senior stakeholdersInterpret and evaluate data from multiple sources and create sustainable data assets for reporting, analysis, automation, advanced analytics, and any other purposes as necessaryEstablish DnA as the Single Source of Truth for all business-critical metrics by creating and maintaining data definitions/dictionary and driving the uplift of data capability by building, owning and maintaining data models/assetsSupport the creation of real insights capability, not just reporting and facilitate a culture of:Data Literacy, Data Democracy by creating, driving and constantly evolving self-service capability Show less

• Key Account Specialist

  • Jun 2017 - Sep 2022

  Assist Account Manager by executing a multifaceted corporate apparel ordering for top banking clients through all stages of development, resulting in its imminent successProactively coordinate with corporate clients to ensure provision of excellent customer serviceWork with customer service team towards optimum customer experience (NPS Score) through process improvementsLeverage expert knowledge in responsible area(s) to partner with the business to prioritise customer needs and meet commitments related to responsible service(s). Ensure alignment with corporate guidelinesProvide monthly sales and forecasting reports to SLTs Work with Account Manager and undertake pricing analysisProvide reports and analysis on outstanding order reports, following up on outstanding purchase orders and take a proactive approach in fulfilling orders and arranging substitutions where possibleSupport the Sales Manager by actively managing KPI performance by highlighting and offering solutions where low stock levels or system issues result in customers’ orders being delayedWork with other departments across the business on an ad-hock basis as required to identify issues and deliver results within the scheduled time frameAssist Account Manager with product range plan creation, set up and registration of new styles. Show less



IMCD N.V.

• Chemical Manufacturing
• 1 - 100 Employee

• Business Reporting & IT Analyst

  • Oct 2015 - Apr 2017

  RESPONSIBILITIES: Create and manage regular and ad hoc reporting to various stakeholders on key performance indicators and provide insights on company performance Analyse and transform data using tools such as SQL Server, Excel Execute SQL queries to create data table and extract required data Develop economic models to support decision making to ensure profitability Provide recommendations on business processes and strategy improvements based on analysis findings Work with commercial manager and sales team to develop new reporting requirements Work with all the users to identify and resolve any reporting related issues to ensure accuracy Manage reporting requirements from start to finish and ongoing production of the report Review, simplify and improve internal processes to increase user knowledge Provide IT infrastructure support to internal stakeholders and work with external providers to ensure uninterrupted availability of the system Conduct software/system training for all staff to increase knowledge base Negotiations with external service providers and manage IT projects ensuring timely completion and profitability Investigate day-to-day IT issues, manage Active Directory (AD) and software licensing requirements ACHIEVEMENTS: Provided timely and accurate business reporting and insights covering approx. 5000 products that generates approx.. $90 million every year Manage ageing stock reporting to ensure quick stock rotation worth of $5 million every month Implemented web forms replacing existing excel based forms to update internal business processes Managed company’s WAN project from negotiations to completion saving $40k every year Performed commercial analysis on the expenditure on printer maintenance and redesigned to printer allocations to save $35k every year Provided one-on-one training on IT systems and software to all employees Show less



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Business Reporting Analyst

  • Jul 2012 - Aug 2015

  RESPONSIBILITIES:Manage all stakeholders needs and requests and deliver efficient, friendly, knowledgeable and helpful reporting and analysis on current trendsContinuously review, simplify and improve reporting tool in collaboration with the internal and external IT teamsAssess IT requirements from the business unit and work with internal and external IT teams for effective and accurate implementationLead internal process improvement projectsDevelop quarterly operational sales targets and inventory forecast for prepaid channelConsolidate information from various internal business units, external vendors, inventory and provide reporting and analyse channel performance, its recent trends and potential risksProvide ROI reporting and analysis on promotional activities and its performance impact on retail channelAdminister promotional activity budgets for various accounts, their post implementation review and auditing processes and provide budget utilization reportingConduct market analysis and study customer behaviour and its impact on activationsACHIEVEMENTS:Streamlined internal reporting processes and distributed over 40 various unique account specific reports and analysis every weekIn association with internal IT, Designed and executed Onshipment activations process and achieved 85% accuracy in spite of manual intervention requirementsIn accordance with external IT vendor (Infosys), Managed and executed new partner promotional activity management portal worth more than $400k, that manages over $30 million promotional activity funds every financial yearManaged over $15 million promotional activity funds for various key accounts and Successfully reduced expenditure by 22% through the application of strict policies and auditing processSuccessfully prepared and distributed quarterly sales targets and inventory forecast for consumer non-branded channelSuccessfully managed reports and documents centrally through ISM and EDMS (Share point) Show less

• Business Specialist

  • Apr 2011 - Jun 2012

  RESPONSIBILITIES:Provide data analysis and administrative support to the priority partner channel and understand how team’s performance impacts on broader businessCollaborate with sales delivery team to produce go-to-market quarterly plans for the priority partner channel account teamPrepare KRI (Key Remuneration Indicator) statement for all priority partner channel accountsCreate, manage and implement various internal processesContribute towards the development and contractual requirements for key independent partners and their proactive managementResearch specified projects, participate in projects within prescribed parameters and provide effective reporting on the progress of the projects allocatedACHIEVEMENTS:Prepared and successfully delivered reports and other performance related documents (QPR) in timely manner which reduced account managers’ reliance on other teamsCreated and implemented credit request approval process and reduced credits by over $1 Million for FY12 through process centralisation (15% down YoY)Efficaciously managed over $250k quarterly payments for the account managers through successful management of the KRIs processEstablished and maintained relationships with external stakeholders. i.e. Nokia, HTC, HuaweiSuccessfully created, implemented and managed R&R program with the budget ($75k)Effectively managed all logistical requirements for all the account managers with the priority partner channel Show less

• Workforce Planning & Operations Specialist

  • Aug 2008 - Mar 2011

  RESPONSIBILITIES:Assist in day to day operations of the Retail Channel Support which is located in Manila, PhilippinesImprove performance and reliability of the RCS agents through enhancement and/or simplification of the internal processes Undertake analysis and research to identify patterns, trends that may need resolution or process improvementsManage escalations and resolve them in an effective manner to improve customer experienceInterview prospective call centre candidates via call simulation processMonitor call queues to ensure SLAs & GOS requirements are met and manage communication if there are any issuesCreate reporting to effectively include quality scores in the monthly scorecard to ensure that all the contractual commitments are fulfilledACHIEVEMENTS:Successfully improved quality of the Retail Channel Support from 60% to 85%Key contributor in implementation and management of RightNOW software across the center to improve call flow management and reporting requirementsPositively reduced DToW (Dirty Ticket of Work) from 160 a week to 20 a weekEffectively conceptualised, created and managed rework process to reduce escalations by 80%Successfully conceptualised and created lead cycle time process to reduce call volume and improve customer experience Show less