Experience

Royal Chain Group

• United States
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Project Manager / Order Management Specialist

  • 2021 - Present

  • Enabled increased orders of >$10m by onboarding / integrating one of world’s largest retailers • Introduced savings of ~$250k per year by implementing process improvements to order management system • Recovered >$350k in lost invoices from major retailer through extensive investigation and trouble-shooting • Led team in mitigating issues found with FedEx application during peak shipping season • Built strong relationships with EDI Options senior management • Enabled increased orders of >$10m by onboarding / integrating one of world’s largest retailers • Introduced savings of ~$250k per year by implementing process improvements to order management system • Recovered >$350k in lost invoices from major retailer through extensive investigation and trouble-shooting • Led team in mitigating issues found with FedEx application during peak shipping season • Built strong relationships with EDI Options senior management



Expressive Lighting

• United States
• Real Estate
• 1 - 100 Employee

• Project Manager / Estimator

  • 2019 - 2021

  Responsible for maintaining positive long-term relationships with clients through attention and excellent customer service. Manage projects to install complex lighting fixtures for residential buildings, schools, and hospitals. • Effectively read and evaluate architectural and electrical and conduct analysis drawings and specifications using PLANSWIFT software • Conduct a detailed takeoff of lighting fixtures and controls as shown on the drawings • Coordinated orders and deliverables of fixtures for multimillion-dollar projects in Florida on New York metropolitan area • Setup training for clients and architects of all newly installed fixtures and controls • Effectively read and evaluate architectural and electrical and conduct analysis drawings and specifications. • Conduct a detailed takeoff of lighting fixtures and controls as shown on the drawings. • Review and check lighting specifications with vendors to insure they are in sync with layout and application on drawings. • Interact with client when, or if, inconsistencies in specifications and drawings are discovered. • Submit Change Orders as per requests by clients to vendors and ensure accuracy on orders. • Evaluate accuracy of vendors’ quotes. • Assist in preparing bid packages based on customer’s bill of material. • Collaborate with Management/Sales on proposals. • Conduct quantity take-offs from the drawings using PLANSWIFT software • Read and check lighting specifications to insure they are in sync with layout and application on drawings. • Issue RFIs. • Increase overall project performance with follow up calls and emails to all parties involved. Show less



Bloomberg

• United States
• Financial Services
• 700 & Above Employee

• Implementation Specialist / Global Technical Support / Quality Assurance / Trade Book Support

  • 2000 - 2019

  Implementation Specialist (2017-2019) Global Technical Support (2005-2017) Quality Assurance (2003-2005) Bloomberg Trade Book Support (2000-2003) • Initialized and maintained relationships with telco vendors globally (AT&T, Verizon, British Telecom, etc.) to report and escalate service impact issues on tail circuits until resolution • Optimized client router consolidation initiatives through close collaboration with multiple departmental trading system teams • Installed, managed, and maintained connections on client private IP network, including connectivity and infrastructure client connections on client private IP network, including connectivity and infrastructure worldwide • Calculated plans to save clients on average of over $100,000 • Provided extensive support to worldwide Bloomberg client user base resulting in increased user activity • Strengthened client tech support relationships to identify issues and pressure points resulting in streamlining error reporting to Bloomberg software and hardware engineers to address any follow up issues and guide client and internal training going forward • Led troubleshooting of Bloomberg video software testing components (VID, TV, AV), determined ‘breakpoints’ that disabled the software, documented and instructed support department in implementing new testing methodology for technical support staff. This led to increased use of all Bloomberg video applications and boosted stability on Bloomberg platform • Oversaw successful migrations for North American region for clients using all retiring Windows OS and Excel platforms no longer supported by Bloomberg, coordinated phaseout of Blackberry technologies, and rolled out new finger-swipe technologies • Successfully steered clients through US regional catastrophic Telecommunications outages in high-pressure trading desk environments through rapid identification of communications alternatives in partnership with Telecommunications providers like AT&T, Verizon, BT, and Zayo Show less