Harry Rathod

New Technologies Operational Support Technician - Jaguar Land Rover at Calex UK (Learning & Development)
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Contact Information
us****@****om
(386) 825-5501
Location
Nuneaton, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • Gujarati Elementary proficiency

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Credentials

  • Photo Workshop: Portrait of an Exotic Car
    Lynda.com
    Nov, 2020
    - Nov, 2024
  • Content Marketing: Videos
    Lynda.com
    Apr, 2019
    - Nov, 2024
  • Learning Video Production and Editing
    Lynda.com
    Apr, 2019
    - Nov, 2024

Experience

  • Calex UK (Learning & Development)
    • United Kingdom
    • Education Administration Programs
    • 100 - 200 Employee
    • New Technologies Operational Support Technician - Jaguar Land Rover
      • Dec 2021 - Present

      Responsible for providing operational support on Jaguar Land Rover’s Global Learning Management System (LMS) which has over 60,000 users. Responsibilities also include supporting the delivery of virtual training via Adobe Connect on the use of our system(s) and managing the distribution of Digital Applications on App Store as well as responsible for designing and issuing internal communications to our global (internal) stakeholders. · Knowledge and Experience in working on Learning Management System(s) / LMSs · Knowledge and Experience in writing engaging Communications · Knowledge and Experience of working on Mobile App Stores · Knowledge and Experience of Adobe Connect or other streaming/communication platforms (e.g. Zoom Meetings, Citrix GoTo, and Webex Suites) · Experience in remote support and/or training · In data and reporting · Advanced proficiency in Microsoft Excel (PIVOT & FORMULAS) · Excellent Multi-Tasker · Patience and an ability to focus on complex tasks to ensure resolution · Good attention to detail · Organized with good time management skills · Able to work independently, flexibly, and be adaptable · Good teamwork skills · Effective communicator Show less

  • McCann - Erickson
    • Solihull
    • Junior Digital Media Associate
      • Sep 2018 - Dec 2021

      - Providing efficient first-line support both via phone and electronically to troubleshoot client queries - Resolving client queries and issues using the Help Desk knowledge bank and liaising with in-house development teams - Obtaining and evaluating all relevant information for client queries to enable investigation - Investigation and estimation of client requested updates or changes - Organising Help Desk workflow to meet customer timeframes and agreed SLAs - Preparation and distribution of client status reports - Carrying out website testing across multiple browsers and devices - Managing client website releases - Developing a close working relationship with the Account Management, Project Management and Development Teams to ensure quick and efficient resolution of all client queries - Responsibility for communication on the completion of a fix back to the client and/or original stakeholder and closing the issue - Building up internal documentation and FAQs - Accurate accounting of time - Accurate logging of client calls, especially against agreed SLA’s allocated in support contracts - Supporting the Helpdesk Manager’s objectives around analysis and reporting - Analytical thinker - Excellent communicator, confident with verbal and written communication - Able to construct logical, structured verbal and written communications, tailored to the audience - Highly motivated to provide good client service and experience - Confident with strong interpersonal skills - Strong attention to detail - Excellent organisational skills - Very strong stakeholder management - Team Player - Punctual - Willingness to learn new technologies and platforms - To be able to communicate technical issues in non-technical language - To remain calm, courteous and professional when dealing with issues - Comfortable communicating to clients whose first language may not be English - Awareness of cultural sensitivities when dealing with clients Show less

  • Keywords Studios
    • Ireland
    • Computer Games
    • 700 & Above Employee
    • Global Beta Testing Network Tester
      • Jan 2018 - Jan 2021

      Performing structured live-play scenario tests across all major game platforms and devices. This involves conducting beta testing prior to major game releases, gathering information on issues found post-release as well as providing valuable user experience feedback, identifying functionality, connectivity and performance issues under real-world networking conditions. I participate in private betas via their own personal consoles and ISPs, thoroughly testing games in a controlled manner and ‘in the wild’ immediately before the game goes live. I have been onboarded through Keywords’ formal processes and have agreed to, and signed, our non-disclosure agreement. • Server load testing and concurrency scaling • Geolocation and cross-region connectivity testing • Matchmaking • Synchronous gameplay and performance handling • User feedback collection • Customisable reports tailored to clients’ needs • End-user experience simulation through retail hardware and personal networks Show less

  • Denfield
    • United Kingdom
    • Advertising Services
    • 1 - 100 Employee
    • Web Content Administrator
      • Sep 2015 - Sep 2018

       Created front-end design for websites within my role in Denfield, such as the PureGym Shop website  An innate ability to manage multiple projects while working closely with multiple teams including senior management  Working knowledge or experience in HTML and CSS  Working with Google Analytics, SEO, and operations of e-commerce websites.  Assisting with the upkeep of multiple websites using content management systems (CMS) such as; Flex, WordPress, SiteCore and bespoke systems.  High level of attention to detail  Deliver quality and accurate work to tight deadlines  Excellent time management and organisational skills  Maintaining several websites and ensuring the content is accurate, consistent and up-to-date.  Managing products  Sourcing and updating imagery and artwork  Reviewing client/customer feedback  Website testing and evaluation  Copywriting for the web  Able to multitask and prioritise work schedules  Able to follow style guidelines and client briefs  Preparing email campaigns by using HTML and a variety of Adobe programmes such as InDesign, Photoshop, Fireworks and Dreamweaver.  Ability to build close-working relationships with immediate team and wider company  Great communication skills  Confident telephone manner  To be able to work well both individually and as part of a team and maintain a positive attitude  The ability to be flexible in an ever-changing environment  A fast learner and analytical thinker  Strong verbal and written communication skills  Have work experience in an e-commerce environment as well as a keen interest in online retail/e-commerce systems Advanced skills on Microsoft Excel and google docs  Comprehensive graphic design skills from design logos, digital materials, mockups, email campaigns as well as digital promotions. Show less

  • Sainsbury's
    • Counter Assistant / BWS Assistant
      • Feb 2012 - Sep 2015

      • Delivering high standards of customer service by responding to customer enquiries • Showcasing product knowledge • Combining communication skills with enthusiasm • Ensuring location is well stocked and presentable • Utilising the company’s RSS system to monitor goods’ status, inventory and ticketing • Put forward for team leader training roles • Gained food safety and equipment qualifications • Delivering high standards of customer service by responding to customer enquiries • Showcasing product knowledge • Combining communication skills with enthusiasm • Ensuring location is well stocked and presentable • Utilising the company’s RSS system to monitor goods’ status, inventory and ticketing • Put forward for team leader training roles • Gained food safety and equipment qualifications

  • Mars Spiders
    • United Kingdom
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Head Marketing Consultant & Web Administrator Intern
      • Apr 2015 - Jul 2015

      • NOMINATED FOR YDLA MARKETING CONSULTANT OF THE YEAR • Presenting a professional and friendly first impression of the firm to all visitors and clients • Managing incoming phone calls and mail • Creating technical tender pitches, blogs, newsletters, social media posts and press releases • Comprehensive SEO, CMS management and email marketing maintenance & creation • Played key role in drawing big clients such as Konpakuto in their app development and design • NOMINATED FOR YDLA MARKETING CONSULTANT OF THE YEAR • Presenting a professional and friendly first impression of the firm to all visitors and clients • Managing incoming phone calls and mail • Creating technical tender pitches, blogs, newsletters, social media posts and press releases • Comprehensive SEO, CMS management and email marketing maintenance & creation • Played key role in drawing big clients such as Konpakuto in their app development and design

Education

  • Birmingham City University
    Bachelor of Science - BS, Digital Media Techonlogy
    2010 - 2013

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