Store Manager

• Nov 2021 - Present

Business Development Executive

• Aug 2021 - Nov 2021

Managing Director

• Jul 2019 - Nov 2021

• Nov 2018 - Jul 2019

I have a key part of a management team and oversee high-level HR duties, such as attracting talent and setting training standards and hiring procedures. I also analyse and improve organizational processes , and work to improve quality, productivity and efficiency in all aspects of the business.

• Jan 2018 - Nov 2018

Sales Executive

• Apr 2017 - Jan 2018

Providing charter and express services throughout Australia for more than 50 years, Murrays is an iconic Australian brand in the coach and tourism industry known for our pristine, white, luxury coaches. As part of a diverse team working with existing and new customers I am responsible for managing transport inquiries from our customers, working in partnership with them to develop cost effective and reliable transport bookings. I work with local and interstate logistic teams that will ensure transport plans are executed effectively and be supported by a 24/7 Control Centre operation who are responsible for the on-day management of all Murrays bookings. Show less

Account Executive

• Jan 2015 - Mar 2017

PRIMARY OBJECTIVES * Exceeding my sales targets – Portfolio and Territory Targets. * Contributing to the company’s sales growth by proactively planning and maintain a call cycle to cover your portfolio of accounts & contacts, building relationships with the contacts, influencing their spending to the advantage of RS and reporting on the outcomes of your meetings. * Ensuring that inbound calls are resolved quickly, efficiently and to the customer’s satisfaction on a first call, first person basis wherever possible. Show less

Assistant Store Manager

• Mar 2012 - Oct 2014

* The objective of this position is to build market position by closing business relationships through development and negotiation. To identify, contact and build relationships with prospective customers through a combination of telephone, networking and referrals to obtain appointments and to cross sell and up-sell services to meet monthly targets through various pitches. Duties: * Cross-sold services using B2C in-order to meet monthly KPI (monthly targets) through various networking with the organization with continuous communication through the use of phone and email * Taking on board as a Financial consultant with enquiries from clients that were looking to move/upgrade their plans/products in-order to identify the ideal plan and product for their usage; * Review any competitive intelligence gathered and communicate this information to the marketing team * Organize team meetings and attend various conference calls with Area manager and all store managers within NSW/ACT * Train staff within the field of telecommunication, current plans and products * Customize plans based on customer needs * Assist clients with in-store and inbound inquiries in a timely manner * Acting manager when the manager is on leave * Create a professional buying atmosphere to lead to negotiations for the benefit of both the client and the firm Show less

Census Officer

• Jul 2011 - Aug 2011

* The objective of this role was to assist clients with inbound inquiries in regards to our surveys and resolving issues while working from a script. Duties: * Processing and dispatch of our products, information kits and brochures * Record changes to contact details of client in the database * Note follow up action and escalate situations * Maintain statistics of calls made * Submit periodic reports on telemarketing activities and results * The objective of this role was to assist clients with inbound inquiries in regards to our surveys and resolving issues while working from a script. Duties: * Processing and dispatch of our products, information kits and brochures * Record changes to contact details of client in the database * Note follow up action and escalate situations * Maintain statistics of calls made * Submit periodic reports on telemarketing activities and results