PE Teacher & Sports Coach

• Sep 2021 - Present

Cover Supervisor / Sports Coach

• Sep 2020 - Aug 2021

Supervision of classes and managing pupil behaviour when staff are absent.Sports coaching - football, cricket, tennis, basketball, table tennis.

Partnerships Consultant

• Aug 2020 - Dec 2020

Working to create efficient land, development and legacy opportunities for the SME development community through TrustedLand. The PropTech platform supports key stakeholders in making relevant and well-matched project introductions and connections. Working to create efficient land, development and legacy opportunities for the SME development community through TrustedLand. The PropTech platform supports key stakeholders in making relevant and well-matched project introductions and connections.

Head of Operations/Chief of Staff

• Jan 2017 - Jul 2020

- Business Process Design and Implementation: Streamlining existing and building new processes using in house tech team and external providers to advance and automate back end and customer-facing processes leading to increased revenues and reduced cost to serve.- Technical/Product Management: working closely with Marketing and Tech teams on the planning, forecasting, and production of products and services to support strategic advances across the group.- P&L Ownership: Responsible for improving gross margin across the group with a focus on increasing revenues and managing costs of sales across the group.- Supplier/Partnerships Management: Identifying further partnerships and revenue streams for the group whilst managing and reviewing current suppliers.- Team Management: Managed a team of 20 across Sales, Customer Service and Account Management with 6 direct reports.- Staffing: Recruiting, hiring, training and day-to-day management of new and existing workforce across all teams. Show less

Head Of Account Management

• May 2016 - Jan 2017

Created and built a new team designed to focus the business on customer service and improve the customer journey.- Communicating with and building relationships with clients to understand their needs and explain product value whilst maximising revenues and customer satisfaction.- Resolving complaints and preventing additional issues by improving processes.- Collecting and analyzing data to learn more about consumer behavior and industry trends.- Keeping accurate records of staff performance and driving the value created by the introduction of the team to the group. Show less

Business Development Manager

• Nov 2015 - May 2016

- Developed, onboarded and serviced accounts which included sourcing graduate talent for a variety of roles - End to end account management - Developed, onboarded and serviced accounts which included sourcing graduate talent for a variety of roles - End to end account management

Insurance Broker

• Oct 2010 - Nov 2015

- Designed bespoke, dynamic and competitive risk management solutions to fit clients’ needs - Enhanced client relationships & monitored both client requirements and market trends to ensure placement of complex policies - Expanded existing client accounts and aided business development by growing existing account sizes and revenues - Volunteered, and was entrusted, to manage the induction of all new recruits and interns, providing key company and industry background and knowledge - Designed bespoke, dynamic and competitive risk management solutions to fit clients’ needs - Enhanced client relationships & monitored both client requirements and market trends to ensure placement of complex policies - Expanded existing client accounts and aided business development by growing existing account sizes and revenues - Volunteered, and was entrusted, to manage the induction of all new recruits and interns, providing key company and industry background and knowledge

Conference Event Manager

• Feb 2010 - Oct 2010

Account Manager

• Sep 2009 - Jan 2010

Cricket Coach

• Sep 2008 - Jun 2009