Harry Channi
Service Delivery Manager at LinearStack- Claim this Profile
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English Full professional proficiency
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Hindi Native or bilingual proficiency
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Punjabi Native or bilingual proficiency
Topline Score
Bio
Credentials
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Palo Alto Networks Certified Detection and Remediation Analyst
Palo Alto NetworksApr, 2023- Oct, 2024 -
PSE Networks PSE - Cortex Associate
Cortex by Palo Alto NetworksJun, 2022- Oct, 2024 -
Certified ESET Managed Client Security Professional
ESETSep, 2021- Oct, 2024 -
Palo Alto Networks PSE - Foundation
Palo Alto NetworksOct, 2020- Oct, 2024 -
Palo Alto Networks Accredited System Engineer: Endponit Associate
Cortex by Palo Alto NetworksMar, 2020- Oct, 2024 -
Fortinet Network Security Expert Level 1: Certified Associate
FortinetMay, 2022- Oct, 2024 -
Fortinet Network Security Expert Level 2: Certified Associate
FortinetMay, 2022- Oct, 2024 -
CCNA
CiscoJan, 2014- Oct, 2024
Experience
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LinearStack
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New Zealand
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Computer and Network Security
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1 - 100 Employee
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Service Delivery Manager
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Dec 2017 - Present
• Keeping clients satisfied with the company's services through managing projects, tracking service metrics and assisting the team in getting services delivered to clients. • Work constructively and co-operatively with wide range of people, including internal staff, key stakeholders and external vendors. • Assist in the planning, development, and implementation of new cybersecurity service offerings to best practices. • Assist in the continuous improvement of existing cybersecurity service offerings. • Guide SOC team in on boarding & deploying security solutions. • Assisting threat research unit in building IOC/ BIOC rules in EDR tools. • Participate in war room and purple teaming exercises to defend the environment from a crafted attack. • Organizing and conducting scans and testing in order to identify vulnerabilities. • Notifying clients on zero day attacks and new vulnerabilities impacting the infrastructure and provide security recommendations for further security enhancements. • Assist SecOps teams in building BIOC rules against vulnerabilities/zero day attacks to protect the systems & network. • Build cyber maturity roadmap to assess client’s security, capability and resilience. • Review weekly/ monthly environment health and hygiene reports to do gap analysis. • Delivered a network monitoring solution, by migrating network devices, servers from different monitoring tools. • Integrate a monitoring tool with incident management tool & ticketing tool to proactively handle incident and, improving the visibility across environment. • Assist server team in monthly maintenance (patching) and troublehooting if patches are not installed on critical systems. • Troubleshooting technical issues, handling escalations and ensuring that SLAs get met. • Review summary reports on trends, root cause analysis and other utilization & uptime reports. • Keeping management and clients updated on project progress Show less
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EClerx
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India
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Information Technology & Services
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700 & Above Employee
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Senior System Engineer
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Apr 2015 - Nov 2017
• Configure and maintain database servers. • Configure database backup, perform DB restoration, mapping, shrinking database files, scheduling jobs, mirroring databases to keep them highly available. • Deploying VM’s and configuring them for software team as per their requirements. • Deploying WSUS server & Routinely release the WSUS patches to the existing servers & desktops. • Install security & critical patches on servers & Desktops. Troubleshooting the desktops/servers if not reporting in WSUS console. • Configuring & managing network monitoring tool (OPmanager) as per business requirement and share weekly utilization reports to the management. • Trobuleshoot the systems and network devices not reporting to network monitoring tool. • Setup antivirus (Symantec endpoint protection management) servers, then routinely update their virus definitions to keep them highly available. • Adding, configuring, blocking & whitelisting the clients and USB ports via Symantec Endpoint Protection Management console as per business requirement. • Configuring and scheduling backup using Symantec Exec 2012. • Share weekly backup report to ensure backups of all critical systems available. Show less
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Netsmartz
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United States
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IT Services and IT Consulting
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700 & Above Employee
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System Engineer
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May 2014 - Apr 2015
• Monitoring the IT Infrastructure (Business Critical Servers, Network Switches, routers and firewalls) as a part of NOC team. • Proactively identifying and responding to Incidents and Alerts as monitored on network monitoring tools (Kaseya/ open NMS). • Interact and take part in Escalation Calls with L2, L3, department head. • Logging the Tickets using the Incident Management tool. • Configuring Internet, Severs, switches, Routers, Installing racks, revising policies, applying patches and software updates to the servers, Cisco routers. • As part of Remote Infrastructure Management Services (RIMS) team, take ownership of ensuring High-Availability of Servers and IT Assets. • Create users in Active Directory, review and update group policies, managing OUs, distribution groups etc. • Auditing file permissions on NTFS file share and sub directories. • Maintenance of technical documentation, write process and procedures used throughout operation. • Provide input and feedback on NOC processes and tools in order to drive quality and better customer service. Show less
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Smacnet
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New Zealand
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IT Services and IT Consulting
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System Engineer
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Aug 2011 - Mar 2013
- Deploying Windows 7 on machines in LAN - Coordinating with team for network and system troubleshooting - MS Outlook 2007 configuring and troubleshooting - Backup and restoration of sever mailbox - Maintaining & Configuring Active Directory rules and policies as necessary - Responding to calls and emails and fixing there issues - Auditing file permissions on NTFS file share and sub directories - Auditing and changing Group Policy Objects when required - Application Installation and Support - Fix laptop and desktop hardware issues when required - Documenting infrastructure changes, processes and updating old documentation - Installation of Microsoft Windows Servers, network equipment, workstations. - Downloading and Backing up IOS images from TFTP Server to CISCO Routers. - Applying basic security by configuring ACL - Maintaining the network infrastructure LAN/WAN, installation, migration and configuration of network equipment including switches, routers. - Maintenance of the servers like Windows 2003, 2008 and 2008R2 Server. Show less
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Education
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2009 - 2010
Unitec Institute of Technology
Post Graduate Diploma in Computing, Information Technology -
2005 - 2008
Guru Nanak Institute of management and technology
Bachelor of Computer Applications
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