Experience

DigitalOcean

• United States
• Software Development
• 700 & Above Employee

• Solutions Engineer

  • May 2022 - Present



Stewart Title

• United States
• Insurance
• 700 & Above Employee

• Systems Engineer Sr

  • Apr 2017 - Apr 2022

  Houston, Texas Area - Main lead supporting 2 different Top 10 most inmportant title production apps used in the company. - Troubleshoot issues in various legacy Title software systems recovering access to 1000+ title orders archived on a legacy software no longer supported by the manufacturer. - Work as part of company emergency response team “Strike Team” with some issues affecting the company local offices branches with the company internal software.

• Support Analyst

  • May 2015 - Apr 2017

  Houston, Texas Area - Work with both internal and external customers on troubleshooting issues with the company Ramquest Title software instance. - Help migrate the company ISGN Gators software from Windows 2003 to Windows 2012 servers, troubleshooting and resolving issues with the system lower environment outdated IMB Websphere software. - Closely work with developer, network and Infrastructure resources performing some of task of reviewer internal apps source code, capturing network traffic and… Show more - Work with both internal and external customers on troubleshooting issues with the company Ramquest Title software instance. - Help migrate the company ISGN Gators software from Windows 2003 to Windows 2012 servers, troubleshooting and resolving issues with the system lower environment outdated IMB Websphere software. - Closely work with developer, network and Infrastructure resources performing some of task of reviewer internal apps source code, capturing network traffic and troubleshooting server issues affecting our company environment. - Code a small tool to minimize the time the support team require to execute a repeating task. - Executed roles of interim Systems Engineer Senior till internal company roles reclassification on March 2017.



Telefónica

• Spain
• Telecommunications
• 700 & Above Employee

• Security Engineer on Telefonica USA, Inc

  • Aug 2014 - May 2015

  Doral, FL - Manage and install new firewall policy rules on different client environments. - Help support a PCI environment Firewall and HSM system. - Design and implementation of new network configurations. - Diagnose and trouble shoot various network and vpn issues between different firewall vendor. - Troubleshot application network issues from the application layer up to the physical layer. - Support Unix team with various frontend servers implementations and performance debugging.

• Unix & Windows Administrator on Telefonica USA, Inc

  • Apr 2014 - Aug 2014

  Doral, FL - Resolve maintenance task on multiple Unix Systems (HP-UX/Linux/Solaris) running in a production environment. - Manage and install new firewall policy rules on different client environments. - Troubleshoot issues that decrease overall performance of the systems.



Cortelco Systems Puerto Rico, Inc.

• Puerto Rico
• Information Technology & Services
• 1 - 100 Employee

• Junior IT Consultant

  • Jun 2013 - Mar 2014

  Puerto Rico - Configure and Install Cisco: Switches, Wireless controllers. - Configure demo for Lincor Solution (Linux based POS for Hospital Bedsides). - Configure and Install McAfee SIEM and EPo demonstrations. - Solve issues on solutions that incorporate Linux as based OS.



Dataworks Consulting Group

• Puerto Rico
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Manager/IT

  • Jun 2009 - May 2013

  Puerto Rico - Network infrastructure building and VPN communication - Virtualization Infrastructure configuration - Active Directory Integration between systems



Universidad de Puerto Rico

• Higher Education
• 700 & Above Employee

• Web Developer

  • Jun 2009 - Aug 2011

  University of Puerto Rico, Mayagüez Campus, Department of Chemical Engineering -Team leader developer. -Deparment portal made using PHP with Ldap mainframe for student authentication.