Experience

ByGeorge

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • Apr 2021 - Present



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Assistant Manager - Men’s Division

  • Jan 2021 - Apr 2021

  Lead sales team in maintaining and elevating customer experience while meeting and exceeding sales goals. Coordinated with clients in person and through digital selling tools. Established a personal book of Worked with store leadership to implement and incentivize use of new digital selling tools. Provided leadership in challenging customer service scenarios during the COVID-19 pandemic - maintained and advocated for public health standards on the behalf of coworkers and customers. Lead sales team in maintaining and elevating customer experience while meeting and exceeding sales goals. Coordinated with clients in person and through digital selling tools. Established a personal book of Worked with store leadership to implement and incentivize use of new digital selling tools. Provided leadership in challenging customer service scenarios during the COVID-19 pandemic - maintained and advocated for public health standards on the behalf of coworkers and customers.



Target

• United States
• Retail
• 700 & Above Employee

• Men’s Style DBO

  • Oct 2020 - Dec 2020



Nordstrom Trunk Club

• United States
• Retail
• 200 - 300 Employee

• Assistant Operations Manager - Customer Experience

  • Jun 2019 - Jun 2020

  Oversaw, maintained, and elevated the Clubhouse customer experience at all levels. Ensured all customer-related activities and communication were executed efficiently and professionally. Management of Custom Garments and Tailoring. Maintained, measured, and trained associates on Clubhouse Customer Experience Standards. Assisted Operations Manager and remote Facilities Manager with facilities and employee/asset security. Provided remarkable service to customers and the sales/styling team.

• Welcome Specialist

  • Apr 2018 - Jun 2019

  Worked with clients through online messaging interface to conduct fit and style interviews in a timely, personable, and efficient manner. Mastery of software suite used to complete daily tasks and performance tracking while follow up with previous clients methodically. Responsible for mentorship and continued training of new hires as they moved into their full time roles. Produced metrics that are well into satisfactory range, and was diligent in improving skills through collaboration with peers and managers. Show less



Sierra Sands Unified School District

• Ridgecrest, California

• Substitute Teacher

  • Jan 2018 - Apr 2018

  Responsible for execution of lesson plans facilitated by full time teachers with very limited time for preparation and planning, as well as the supervision of groups of high school students ranging from fifteen to thirty five individuals. Must adapt quickly to new environments, rule systems, and schedules while maintaining classroom order and ensuring student’s ability to complete classwork successfully. Responsible for execution of lesson plans facilitated by full time teachers with very limited time for preparation and planning, as well as the supervision of groups of high school students ranging from fifteen to thirty five individuals. Must adapt quickly to new environments, rule systems, and schedules while maintaining classroom order and ensuring student’s ability to complete classwork successfully.



Palace Art and Office Supply

• Santa Cruz, California

• Sales Associate

  • May 2015 - Jun 2017

  Responsible for facilitating sales, possessing thorough and accurate product knowledge, providing proactive customer service, inventive merchandising and product demonstrations, ordering product, training new employees, and general workplace housekeeping duties. As a senior sales associate, took leadership roles on in-store projects, delegated tasks to coworkers, and acted as intermediary for managers, clients, and coworkers. Responsible for facilitating sales, possessing thorough and accurate product knowledge, providing proactive customer service, inventive merchandising and product demonstrations, ordering product, training new employees, and general workplace housekeeping duties. As a senior sales associate, took leadership roles on in-store projects, delegated tasks to coworkers, and acted as intermediary for managers, clients, and coworkers.