Product Manager

• Jul 2021 - Present

Client Services Consultant

• Jan 2021 - Jul 2021

Associate Client Services Consultant

• Nov 2018 - Jan 2021

Mentoring, guiding and advising clients as they integrate Qstream into their organisation. Gaining knowledge about client business needs and success metrics and providing insight as to how they can use Qstream to achieve those goals.Facilitating project kick offs, planning and post-launch calls throughout the lifecycle of their contract.Manage project timelines and ensure deadlines are met.Conduct end of Qstream review calls, analysing results to show patterns and action items based on data points collected.Liaising with wider Customer Success and Sales Teams to ensure contract renewal. Other project work such as communication updates, maintenance of salesforce instance. Creation of reports in MixPanel, PPM Pro (formerly Innotas) and Google Analytics to gain a holistic view of our customer base.

Customer Service Coordinator

• Oct 2016 - Oct 2018

Manager of a dynamic and fast-evolving customer service team. Part of project team for customer digital experience.Setting objectives, measurable and metrics for team members, guiding the team to achieve targets.Delivering and driving excellent customer service.Implementation of new phone, email and chat clients.Providing guidance to potential buyers, by managing expectations, educating potential customers and referring business.Training of all new starters on customer service expectations, use of internal CRM, report generation.Supporting wider new homes team.

Client Services

• Oct 2015 - Oct 2016

Responsible for North Dublin Residential offices stock generation.Building up customer base from cold business and creating new leads through database management and referrals through Residential and Lettings teams.Relationship building.Diary management.

Sales Assistant

• Nov 2014 - Oct 2015

Delivering excellent customer service, merchandising. Stock management, including stock take, sale and event preparation. Administrative duties, KPI's, YoY reporting. Delivering excellent customer service, merchandising. Stock management, including stock take, sale and event preparation. Administrative duties, KPI's, YoY reporting.

Front of House

• Mar 2014 - Nov 2014

Retail duties, including glass engraving and garment personalisation. Retail duties, including glass engraving and garment personalisation.

Front of House

• Sep 2013 - Mar 2014

Welcome all patrons to the theatre,Responsible for health and safety announcements,Event coordination,Delivering information regarding shows to patrons. Welcome all patrons to the theatre,Responsible for health and safety announcements,Event coordination,Delivering information regarding shows to patrons.

Promotions Coordinator

• May 2013 - Jul 2013

Customer Advisor

• Nov 2012 - Jan 2013

Marketing and video intern

• Oct 2012 - Oct 2012

- Designed and developed Shotclip iPhone application (currently in development)- Wireframing and UX for applications- Created demonstrations of app in use for illustrative purposes- Brought initial design concepts through to final designs- Producing and editing film content for website- Social media management; blogging, facebook, twitter, mail chimp- Editing and tweaking website for increased UX - Designed and developed Shotclip iPhone application (currently in development)- Wireframing and UX for applications- Created demonstrations of app in use for illustrative purposes- Brought initial design concepts through to final designs- Producing and editing film content for website- Social media management; blogging, facebook, twitter, mail chimp- Editing and tweaking website for increased UX

Intern

• Jun 2011 - Aug 2011