Experience

Seymour Centre

• Australia
• Performing Arts
• 1 - 100 Employee

• Box Office Assistant

  • May 2022 - Present

  - Communicating with a vast array of patrons in an effective and warm manner and helping them with any issues with tickets and/or the venue - Communicating with patrons in person, over the phone, and via email and proving exceptional customer service - Creating bookings and organising tickets through ENTA booking system - Handling seating requests including seat exchanges and show date changes - Taking initiative and working effectively alone and with the team - Working in a call centre environment and using Cisco Finesse -Handling customer complaints and feedback in a respectful and helpful manner



Sydney Theatre Company

• Australia
• Performing Arts
• 100 - 200 Employee

• Customer Service Representative, Season Tickets

  • Feb 2021 - Present

  3 Month contract working in the Season tickets office of Sydney Theatre Company. - Creating bookings and organising tickets through Tessitura booking System - Fast paced and high demand environment - Working in a contact centre environment and using programs like Amazon Connect & Cisco Jabber - Engaging with the company’s most valued customers and making sure that they have the best experience possible. - Handling donations and communicating with those donors in a warm and inviting manner - Communicating with a diverse range of patrons, including those with disabilities and finding them the appropriate seating for their requirements. - Arranging bookings and payments via e-mails and phone calls. - Gaining feedback from patrons and using that to assist the company. - Handling seating requests including seat exchanges and show date changes.



Next Level Escape

• 1 - 100 Employee

• Game Master

  • Mar 2021 - Jun 2022

  - Opening and closing the premises - Working with Booking Phoenix Booking System - Making sure the rooms are re-set correctly – requiring a high level of attention to detail. - Building a rapport with customers to ensure not only a positive experience but also a willingness to return. - Greeting and briefing the customers prior to leading them into the room. - Opening and closing the premises - Working with Booking Phoenix Booking System - Making sure the rooms are re-set correctly – requiring a high level of attention to detail. - Building a rapport with customers to ensure not only a positive experience but also a willingness to return. - Greeting and briefing the customers prior to leading them into the room.



Room Eight Escape Rooms

• Customer Service Manager and Administration Manager

  • Jul 2018 - Mar 2021

  - Responding to customer queries in a timely fashion, via email, phone or walk-ins - Manage the premises and ensuring it is clean at all times - Creating the roster and organising staff and room allocation through programs like Microsoft Excel - Managing staff and administration of the business - Responding to customer queries in a timely fashion, via email, phone or walk-ins - Manage the premises and ensuring it is clean at all times - Creating the roster and organising staff and room allocation through programs like Microsoft Excel - Managing staff and administration of the business