Experience

Insurance Risk Services, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Client Relations Support Specialist

  • Aug 2021 - Mar 2023

  • Took on a multitude of different tasks according to the needs of the Client Relations Management team, including but not limited to writing recommendation letters, creating and distributing training documentation, continued personalized one-on-one training with Quality Assurance representatives, providing status updates to carriers, facilitating completion of inspections, writing reports with specialized, carrier-specific criteria, and more. • Worked directly with Client Relations… Show more • Took on a multitude of different tasks according to the needs of the Client Relations Management team, including but not limited to writing recommendation letters, creating and distributing training documentation, continued personalized one-on-one training with Quality Assurance representatives, providing status updates to carriers, facilitating completion of inspections, writing reports with specialized, carrier-specific criteria, and more. • Worked directly with Client Relations Management in order to ensure that clientele's requests were met in a timely manner with utmost quality. • Acted as a liaison between our carriers and IRSi, ensuring that the needs of the carrier were fully understood and met by inspection personnel, our QA departments, administration, etc. • Met with our clients to identify issues and areas in need of improvement, then communicated those needs to relevant parties.

• Quality Assurance Team Lead

  • Mar 2017 - Aug 2021

  • Reviewed and processed residential home inspections for myriad customers across every inspection type offered by IRSi's residential inspection branch. The reviewing process included but was not limited to in-depth risk assessment and analysis, coverage adjustment, property sketching, writing running narratives, reviewing and adjusting an inspector's reports and photographs of a property, etc. • Met weekly with QA branch supervisor and other lead members of IRSi, including other QA… Show more • Reviewed and processed residential home inspections for myriad customers across every inspection type offered by IRSi's residential inspection branch. The reviewing process included but was not limited to in-depth risk assessment and analysis, coverage adjustment, property sketching, writing running narratives, reviewing and adjusting an inspector's reports and photographs of a property, etc. • Met weekly with QA branch supervisor and other lead members of IRSi, including other QA Processing teams, Client Relations, and Administration in order to efficiently manage the daily work load, recognize and treat areas in need of improvement within our and our employee's work processes, and create training programs and documentation to better strengthen the skills of the IRSi work force. • Provided weekly reports to administration and QA supervisor regarding all orders in need of QA, with particular focus given to the volume of inspection types, specific orders in need of additional care, and analyzing trends among clients, regions, QA team members, and inspectors. • Trained employees on all inspections types and procedures via personally written and prepared training documents, as well as live training sessions (both in-person and remote). • Would assume the role of QA Supervisor in event of their absence.