Experience

Dellsons Associates

• Pakistan
• Financial Services
• 1 - 100 Employee

• Manager Talent & Business

  • Mar 2023 - Present



Faysal Bank Limited

• Banking
• 700 & Above Employee

• Assistant Manager Talent Acquisition

  • Dec 2022 - Feb 2023

• Program Manager-Learning and Development

  • Jun 2021 - Feb 2023

• Talent Acquisition Associate

  • Jul 2018 - Jun 2021

• Processor

  • Feb 2018 - Jun 2018



Scalemill

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Manager

  • Feb 2017 - Jan 2018



GrowthFort

• Karachi,Pakistan

• Co founder / Operations Manager

  • Jul 2015 - Dec 2017



Summit Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• MIS Analyst , E-Business Division

  • Nov 2014 - Jun 2015

  • Analyzing performance of different products and departments • Benchmarking branch ATM performance • Supervise, guide and motivate each staff member of branches and ensure the target are achieve in every months • Develop reporting systems, ensure timely rotation of MIS, carries out cause analysis and present suggestions and recommendations in growth branch performance, ATM Internet banking, phone banking and mobile banking • Keeping a track of weekly performance for all ATM, Internet banking, Phone banking and mobile banking • Sending Daily MIS to all concerned stakeholders of the daily Dolmen loyalty Customer project performance • Performed scanning, photocopying, and filing of documents • Assigned Monthly targets for the branch staff and provided support in accomplishing them



HBL - Habib Bank Limited

• Pakistan
• Banking
• 700 & Above Employee

• Coordinator, Business Quality Unit

  • Aug 2012 - Oct 2014

  • Creating and optimizing internal processes within the consumer business segment in order to ensure achievement of standardized work-around times, particularly within the credit card and personal loan departments• Conducting quantitative analyses of business unit performance across the organization and presenting key findings to senior management during monthly meetings and in the form of consolidated service reports• Participating in the Mystery Shopping Program (MSP) and Voice of Customer (VOC) survey on a monthly basis and rolling out reports to regional heads to fine tune sales issues and promote clean selling• Improving delivery quality by analyzing root causes behind low service levels• Circulated monthly AMU report on Attrition Rate, Attrition Root-Cause Analysis, Retention Rate, Strategies Applied Evaluation Result, Proposed Strategies and suggestions / action-plan for improvement• Prepared a personal loan sales related report which includes daily decision report, regional performance, daily and month’s approval on daily basis for managementAdditional Assignments:• Monitoring and manage of allover Portfolio of Priority Card Customers in regards complaints, request, Service level and find out the issue where can work on for the progress of Customer Service• Responsible for preparation of periodic call reports for Priority Card Customers Survey-2014• Occasional engaged to various department to evaluation quality of work and providing training for Credit Card

• Officer, Attrition Management Unit (Credit Card)

  • Dec 2010 - Aug 2012

  • Retained customers who had previously cancelled credit cards by proactively tackling unresolved complaints• Informed existing customers about latest promotions offered by the bank to realize product upgrade potentials• Managed monthly productivity of the department by tracking daily MIS reports

• Officer, Phone Banking Outbound (Personal Loan)

  • Aug 2008 - Nov 2010

  • Made outbound sales calls to existing HBL customers for pushing personal loan products• Consistently outperformed daily, weekly and monthly sales targets• Managed discrepant, rejected, cancelled and approved personal loan applications• Coordinated with different departments and regions to resolve queries related to personal loan applications• Coordinated with CIU & RRU to resolve discrepancies of personal loan• Responsible for preparation of periodic call reports• Facilitated training of new officers Additional Assignments:• Credit card acquisition channel sales • Maintaining quality sales • Making to calls on hbl credit card customers and convincing them to get per-approved loan on the behalf of credit card• Adherence of compliance and banking regulations • Maintaining calling report to keep proper calling records