Experience

Avflight Corporation

• United States
• Airlines and Aviation
• 100 - 200 Employee

• Operations Manager

  • May 2023 - Jul 2023

  Grand Rapids, Michigan, United States



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Senior Insurance Advocate

  • Feb 2018 - Jun 2020

  Greater Grand Rapids, Michigan Area Property and Casualty Producer - License



Choice Hotels International

• United States
• Hospitality
• 700 & Above Employee

• Hospitality Executive

  • Jul 2013 - Feb 2018

  Grand Rapids - Improvement of day to day Customer Service experience - Sales - Operation Management - General Hotel Management

• Hotel Executive

  • Sep 2012 - Jul 2013

  Stevensville, Michigan  Helped to gain brand recognition for an operation that was struggling to gain market share in a volatile market thus increasing room occupancy by 45% from the previous fiscal year.  Worked to increase revenue by reviewing the previous year’s room rates and renegotiating some of the corporate rates, which we successfully achieved thus increasing RevPar and the Average Daily Rate.  Handled the day to day operations of the hotel, including training of staff in hotel… Show more  Helped to gain brand recognition for an operation that was struggling to gain market share in a volatile market thus increasing room occupancy by 45% from the previous fiscal year.  Worked to increase revenue by reviewing the previous year’s room rates and renegotiating some of the corporate rates, which we successfully achieved thus increasing RevPar and the Average Daily Rate.  Handled the day to day operations of the hotel, including training of staff in hotel operations.



Hampton

• United States
• Hospitality
• 700 & Above Employee

• Hotel Executive

  • Mar 2009 - Mar 2012

  Stevensville, Michigan, USA Key Accomplishment:  Championed the solicitation efforts to increase corporate group sales and won several corporate accounts.  Increase revenue by 25% in the first quarter and by 48.5% by the end of the year.  Developed marketing intelligence to boost future sales and marketing



Wolverine Metal Stamping Inc.

• Production and Inventory Analyst

  • Dec 2005 - Mar 2009

  Michigan, USA Key Accomplishments:  Development of inventory estimates, interpreting the data and presentation of the material required for senior management.  Developed a material analysis reporting system that helped reduce the amount of scrap that was being experienced by the company on the production floor and saved the company of thousands of dollars in scrap metal annually.  Created a value-added reporting procedure of items manufactured against the manufacturing orders thus… Show more Key Accomplishments:  Development of inventory estimates, interpreting the data and presentation of the material required for senior management.  Developed a material analysis reporting system that helped reduce the amount of scrap that was being experienced by the company on the production floor and saved the company of thousands of dollars in scrap metal annually.  Created a value-added reporting procedure of items manufactured against the manufacturing orders thus serving the company thousands of dollar in discrepancy reporting. Show less



Hampton

• United States
• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • Aug 2000 - Dec 2005

  Stevensville, Michigan, USA Key Accomplishments:  Assisted to increase revenue by 34% within the first year of the 2001-2002 fiscal year.  Developed a database of the top 150 corporate accounts that had stopped using the facility.  Increased Room Occupancy by 30%, ADR by 29% and RevPAR by 35%



Aero Zambia

• United States
• Airlines and Aviation

• Airline Regional Manager East Africa

  • Jan 1998 - Dec 1998

  Nairobi, Kenya Key Accomplishments:  Increased revenue for the airline, by introducing self-handling at Nairobi International Airport thus cutting down ground handling costs by 50%.  Increased market share by opening offices in countries where Aero Zambia had no representation. Responsibilities:  Coordinated all functions as Passenger and Cargo Sales Manager for Aero Zambia in the East African Region.  Managed overflying permits and landing permits for all Aero Zambia chartered… Show more Key Accomplishments:  Increased revenue for the airline, by introducing self-handling at Nairobi International Airport thus cutting down ground handling costs by 50%.  Increased market share by opening offices in countries where Aero Zambia had no representation. Responsibilities:  Coordinated all functions as Passenger and Cargo Sales Manager for Aero Zambia in the East African Region.  Managed overflying permits and landing permits for all Aero Zambia chartered and scheduled flights.  Guided Station Leadership to ensure safety compliance of aircraft, customers, facilities and employee working environments. Addressed issues and ensure corrective action as required.  Assisted the General/Base Managers with evaluating the base management team to include Inflight, Flight Ops, and Maintenance Managers as it relates to teamwork, On-Time Performance, and overall station support. Act as the escalation point to work with Directors for required performance issues. Show less



Aero Zambia Ltd

• Airline Station Manager & Special Assistant to President & CEO

  • Dec 1995 - Dec 1997

  Lusaka Internation Airport, Zambia Key Accomplishments:  Executed corporate strategic duties as Corporate Liason Officer between the President/CEO’s office and Government Ministries.  Worked as Airport Lead on a Project Management for a Start Up Airline. Led the airport team on recruitment, training and setting up of airport operations.  Recruited and trained airline staff in Ground Handling;- Passenger and Ramp Operations.  Managed a diverse team of airport staff leading to a 95.5% on time… Show more Key Accomplishments:  Executed corporate strategic duties as Corporate Liason Officer between the President/CEO’s office and Government Ministries.  Worked as Airport Lead on a Project Management for a Start Up Airline. Led the airport team on recruitment, training and setting up of airport operations.  Recruited and trained airline staff in Ground Handling;- Passenger and Ramp Operations.  Managed a diverse team of airport staff leading to a 95.5% on time departures for all Aero Zambia flights within the first year of operations.  Decreased ground handling costs by 100% through self-handling.

• Airline Shift Manager

  • Mar 1995 - Dec 1995

  Lusaka International Airport, Zambia Key Accomplishments:  Saved the company a substantial amount of money by designing a training programme and implementing a customer training system for Aero Zambia while serving as Shift Manager.  Trained Aero Zambia airport staff in Customer Service and airport related functions. - Wrote and contributed several articles for the Aero Zambia Inflight Magazines.



Zambia Airways Corporation

• Senior Customer Relations Officer

  • Jan 1992 - Dec 1994

  Lusaka International Airport, Zambia Key Accomplishments:  Recommended for the introduction of a fee-paying VIP lounge at Lusaka International Airport.  Recommended to senior management to train staff trained on foreign passport reading to curb illegal immigrants to board Zambia Airways flights. Responsibilities:  Served as liaison officer for Zambia Airways with the office of International Organization for Migrants.  Coordinated special projects of refugee repatriation to various countries in Africa… Show more Key Accomplishments:  Recommended for the introduction of a fee-paying VIP lounge at Lusaka International Airport.  Recommended to senior management to train staff trained on foreign passport reading to curb illegal immigrants to board Zambia Airways flights. Responsibilities:  Served as liaison officer for Zambia Airways with the office of International Organization for Migrants.  Coordinated special projects of refugee repatriation to various countries in Africa, i.e. Angola, Namibia, South Africa and West African countries.  Developed a system of not allowing suspected illegal travellers not to disembark on Zambian soil until their travel documents were inspected by security and immigration.  Attended to passengers’ complaints and made recommendations to station management on what type of assistance the passengers needed.  Also, worked in conjunction with the Ministry of Foreign Affairs’ protocol department on VVIP handling, Ministry of Home Affairs, Customs & Excise Department and Immigration Department through the Airport Facilitation Committee to help improve airport security

• Supervisor / Loadcontroller/Loadmaster

  • Mar 1988 - Dec 1992

  Lusaka International Airport, Zambia Key Accomplishments:  Member of Departure Control System Implementation Task Force. Served on the Implementation Team of the SITA Departure Control System as a HELPDESK Specialist at its inception and implementation.  Trained Loadcontrol Staff at Yundum International Airport (The Gambia) on handling the Zambia Airways chartered A310-200 from Egypt Air and DC10-30. Responsibilities  Served as Supervisor for all Loadcontrol functions in the Weight and Balance Office at… Show more Key Accomplishments:  Member of Departure Control System Implementation Task Force. Served on the Implementation Team of the SITA Departure Control System as a HELPDESK Specialist at its inception and implementation.  Trained Loadcontrol Staff at Yundum International Airport (The Gambia) on handling the Zambia Airways chartered A310-200 from Egypt Air and DC10-30. Responsibilities  Served as Supervisor for all Loadcontrol functions in the Weight and Balance Office at Lusaka International Airport on the following planes, B747-100,-200 and 400 series, DC10-30, B707 and B707F, B757F, B737, A310-300, ATR 42-200, HS748, F-28, DC8-71 and L1011  Trained staff in automated load sheet production and automated aircraft load planning.  Was charged with the responsibility of handling the HELPDESK to ensure smooth cutover to automated check-in, passenger departures, Load planning and aircraft Weight and Balance



Zambia Airways Corporation Ltd

• Presidential Loadmaster

  • 1990 - 1994

  Lusaka International Airport, Zambia - Presidential Loadmaster on B737, DC8-71, and B707 in Presidential Configuration. - Loadmaster on HS748, ATR42-200, B737-200, B707, DC10-30, B747-200,400 - Accompanied scheduled flights and chartered flights among them United Nations repatriation of refugees to Angola, South Africa, Namibia, Congo, Mali, and movement of United Nations Peacekeeping troops from Ghana to Cambodia