Experience

Box

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Product Development Engineer

  • Aug 2023 - Present

  Responsible for developing new products from the concept stage up to and beyond a production release. Using CAD software to create parts and assemblies for productionWork with the project lead or concept creator to take the product requirements and turn them into a function product.Manage product timelines to ensure projects are moving in the proper direction and are supported as needed with outside vendors, testing, assistance.Work with customer service and marketing to create technical drawings for product installation and guides as well as any marketing needs from 3D or 2D.Manage product testing within the in house R&D test lab. Properly track and manage data across projects and be able to share results in a meaningful way with other team members as well as outside departments.Work with warranty representative to determine if products require changes based on current cases received.Communicate with factory teams to ensure projects stay on schedule.Manage partner test riders and their feedback/data to assist in the product development cycle. Show less

• Associate Product Development Engineer

  • Jan 2022 - Aug 2023

  Responsible for developing new products from the concept stage up to and beyond a production release. Using CAD software to create parts and assemblies for productionWork with the project lead or concept creator to take the product requirements and turn them into a function product.Manage product timelines to ensure projects are moving in the proper direction and are supported as needed with outside vendors, testing, assistance.Work with customer service and marketing to create technical drawings for product installation and guides as well as any marketing needs from 3D or 2D.Manage product testing within the in house R&D test lab. Properly track and manage data across projects and be able to share results in a meaningful way with other team members as well as outside departments.Work with warranty representative to determine if products require changes based on current cases received.Communicate with factory teams to ensure projects stay on schedule.Manage partner test riders and their feedback/data to assist in the product development cycle.Continued warranty program management until approximately March 2022. Show less

• Warranty Specialist

  • Sep 2020 - Mar 2022

  Customer service and warranty representative. Tasked with improving customers experience through many avenues. Assisted customers via email, live chat, and phone to problem solve a variety of questions or problems including website issues, order questions, technical advice, etc. Managed the warranty program which included customer assistance, problem diagnosing/solving, data management and tracking. This role also included the opportunity to work directly with R&D/engineering to present potential problems customers are having and assist in working towards solutions or changes need with the product. Show less



FULLERTON BICYCLE COMPANY

• United States
• Retail Apparel and Fashion

• Sales Associate

  • Mar 2019 - Sep 2020



Big 5 Sporting Goods

• Retail
• 700 & Above Employee

• Sales Associate

  • Aug 2017 - Sep 2020