Client Success Consultant

• Jan 2021 - Present

Network Technician

• Jul 2020 - Jan 2021

• Monitored network systems for malicious code to maintain security compliance. • Performed upgrades for entire holding company network. • Maintained physical network infrastructure in the data center. • Monitored network systems for malicious code to maintain security compliance. • Performed upgrades for entire holding company network. • Maintained physical network infrastructure in the data center.

Senior Customer Support Specialist

• Oct 2019 - Apr 2020

Hired on to immediately become a senior member of the support team. Within my first few weeks I was responsible for evening case assignment. As a support specialist, I was responsible for the cases involving our highest value clients; was the support agent who interfaced with the Neighborly group. Mentored under our official portal officer, and became our go-to support agent for database and SQL cases. Hired on to immediately become a senior member of the support team. Within my first few weeks I was responsible for evening case assignment. As a support specialist, I was responsible for the cases involving our highest value clients; was the support agent who interfaced with the Neighborly group. Mentored under our official portal officer, and became our go-to support agent for database and SQL cases.

Licensed Insurance Agent

• Apr 2015 - Jun 2017

Obtained my insurance license, learned the complexities of insurance sales and within my first year was the recipient of the Rookie of Quarter designation. Learned multiple new skills such as honing interpersonal and diplomacy skills through discourse with customers and fellow team members. Developed my natural-born leadership qualities. Consistently had one of the lowest loss ratios of agents in the sales department. Obtained my insurance license, learned the complexities of insurance sales and within my first year was the recipient of the Rookie of Quarter designation. Learned multiple new skills such as honing interpersonal and diplomacy skills through discourse with customers and fellow team members. Developed my natural-born leadership qualities. Consistently had one of the lowest loss ratios of agents in the sales department.