Harris Fulo
Technical Support Manager at bioLytical- Claim this Profile
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Malay Native or bilingual proficiency
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Filipino Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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UST Benavides Most Outstanding Students Award
University of Santo TomasMar, 2010- Nov, 2024 -
Licensed Chemist
Professional Regulation CommissionSep, 2006- Nov, 2024 -
Philippine Chemistry Congress Poster Exhibit 2nd Runner-up
The Integrated Chemists of the Philippines & Philippine Federation of Chemistry SocietiesApr, 2011- Nov, 2024 -
57th PHILAAS Annual Convention Poster Exhibit 1st place
PHILAASJan, 2009- Nov, 2024 -
UST Science Week Chemistry Thesis Poster Exhibit 2nd place
UST College of ScienceJan, 2006- Nov, 2024 -
Australian Mathematics Competition Credit attainment
Australian Mathematics TrustJan, 1999- Nov, 2024 -
Australian National Chemistry Quiz Distinction
The Royal Australian Chemical InstituteJan, 2001- Nov, 2024 -
Science International Competition for Schools Distinction
-Jan, 2001- Nov, 2024 -
eXPLOMATHS Brunei National Mathematics Competition High School representative
Brunei ShellJan, 1999- Nov, 2024
Experience
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bioLytical
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Canada
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Medical Device
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1 - 100 Employee
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Technical Support Manager
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Jan 2023 - Present
Reporting to VP of Compliance, the Technical Support Manager is responsible for providing both customer service and product support to the customer while also providing technical service to the Quality Department. This role requires the ability to analyze complex technical and medical information and effectively communicate with customers on investigation results and device performance. The Technical Support Manager also takes initiatives to drive for operational efficiency and effectiveness by developing and implementing tools and streamlining documents.• Lead customer complaints-related investigations in collaboration with other departments and provides a summary to the Quality team • Maintain the customer records and event files related to customer complaints• Manages escalation of unresolved investigations to higher level of support • Support technical documentation (e.g. technical bulletins) for bioLytical devices • Update and maintain the device and process related risk management files during the post-market phase of the device • Lead post-market surveillance and post-market clinical follow-up, support regulatory team with Trend reporting, and Summary of safety and performance report • Lead the trend analysis of various customer complaints to monitor the performance of bioLytical products• Conduct data analysis on monthly, bi-annual and annual basis • Conduct customer satisfaction surveys as per procedural requirements. Prepare report and presentation for bi-annual quality management review meetings • Continuously support internal and external audit activities• Provide Technical Support in the implementation of the electronic Quality Management System (eQMS)• Responsible for managing the Technical Support team and accommodate training as required• Responsible for developing and meeting the Technical Support team’s KPIs timelines and budgets• Responsible for conducting performance evaluation of the team members as defined by the company policy Show less
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Customer Support Supervisor
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Aug 2022 - Dec 2022
Reporting to VP, Compliance, the Customer Support Supervisor is responsible for providing customer service and product support to the customer. This role requires the ability to analyze complex technical and medical information and effectively communicate with customers on investigation results and device performance.• Review incoming customer complaints, inquiries, and any other feedback• Leads customer complaints-related investigations in collaboration with other departments and provides a summary to the technical support team• Support and provide direction to the technical support team to provide a knowledgeable response to the customer in a timely manner• Maintain the customer records and event files related to customer complaints.• Coordinates return of products or samples for investigation as required• Manages escalation of unresolved investigations to higher level of support• Support technical documentation (e.g. technical bulletins) for bioLytical devices• Update and maintain the device and process related risk management files during the post-market phase of the device• Lead post-market surveillance and post-market clinical follow-up, support regulatory team with Trend reporting, and Summary of safety and performance report• Conduct data analysis on monthly, bi-annual and annual basis• Conduct customer satisfaction surveys as per procedural requirements• Prepare report and presentation for bi-annual quality management review meetings• Continuously support internal and external audits• Collaboratively determine the need for change to product, documentation, or procedure as a result of customer complaints and communicate back to the development team Show less
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Product Support Supervisor
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Apr 2022 - Aug 2022
Reporting directly to the Vice President (VP) of Compliance, the Product Quality Support Supervisor is responsible for providing & coordinating laboratory support for products that are fully commercialized in the USA, Canada, Europe or the rest of the world, including investigations related to customer complaints, non-conformities and Corrective and Preventive Action (CAPA). The Product Quality Support Supervisor also takes initiatives to drive for operational efficiency and effectiveness by developing and implementing tools, streamlining processes and designing and executing studies for change submission.• Lead investigations required to resolve performance related customer complaints, nonconformities and provide recommendation for material disposition and corrective actions.• Lead investigations related to performance related corrective and preventive actions; perform root cause analyses and identify corrective measures required. • Plan, design and execute new and modified in vitro diagnostic device (IVDD) design projects as required.• Participate in risk management activities related with new or modified products or processes under development as required. • Translate design outputs into procedures, testing methods and quality control release criteria for new or modified products and processes.• Design stability studies and coordinate personnel for study execution for new or modified products. • Design and execute verification and validation studies to support product design or process changes. • Provide technical and complex information clearly to lab personnel as well as to members of other departments including Manufacturing, Quality Assurance, and Sales & Marketing.• Conduct internal audit• Supervise product quality support personnel and facilitate technical training. • Responsible for developing and meeting product support teams KPIs timeliness and budgets.• Responsible for conducting performance evaluation of the team members. Show less
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Product Support Associate II
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May 2021 - Apr 2022
• Conduct investigations to support product and Quality Control/manufacturing process improvements. • Manage ongoing product performance and stability studies. • Develop and execute Process and Raw Material Validation protocols.• Develop and execute Stability Study protocols.• Generate Process and Raw Material Validation reports, as well as, Stability study reports.• Perform root cause analysis for nonconformities and provide recommendations for material disposition and corrective actions. • Generate Process Deviation Reports (PRDs), Non-Conformance Reports (NCRs), Engineering Change Requests (ECRs).• Perform data analysis, generate result summaries, and provide written reports of investigations. • Participate in Quality Assurance activities such as internal audits (MDSAP & IVDD).• Review and provide input for QC and manufacturing standard operating procedures. • Provide technical and complex information clearly to research personnel as well as to members of other departments, including Manufacturing, Quality, and Sales & Marketing. • Facilitate specific laboratory trainings of personnel.• Facilitate and lead specific capacity building of fellow Product Support Associates. • Lead monthly 5S audits and provide regular 5S improvements.• Propose and implement LEAN Six Sigma tools.• Provide support in the implementation of inspection and QC testing procedures related to Lateral Flow products and other In-vitro diagnostic devices (IVDD). Show less
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CORE Energy Recovery Solutions, Americas
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Canada
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Renewables & Environment
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1 - 100 Employee
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Product Technician
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Dec 2020 - Apr 2021
• Assist in Quality Control checks to ensure products meet quality standards. • Generate daily work summary reports. • Identify and help solve machinery and other equipment issues. • Assist in the improvement of the Standard Operating Procedure (SOP) for the Residential Potting and Pleating processes. • Perform 5S of workstations on a regular basis. • Assist in the creation, implementation and improvement of procedures and systems related to the manufacturing process. • Operate pleating machines and potting equipment to produce core products for residential and commercial applications. Show less
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Ballard Power Systems
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Canada
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Renewable Energy Semiconductor Manufacturing
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700 & Above Employee
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Catalyst Chemical Technician
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Jul 2020 - Dec 2020
• Prepared various types of catalyst ink for Membrane Electrode Assemblies (MEA) for Fuel Cell application with 100% output based on scheduled ink production. • Conducted Analytical Quality Control of finished products, specifically, the characterization of catalyst and Kynar ink prior to use by next process customer; Rheology, Particle Size Distribution, Moisture Analysis, Viscosity and Fog test. • Conducted sample monitoring, tracking and data recording with the use of a Laboratory Information Management System (LIMS) and other integrated tools. • Maintained laboratory records in adherence to ISO 9001:2015 requirements. • Prepared Kynar ink by batch chemical mixing as raw material for membrane electrode application. • Performed 5S of wet laboratory and office workplace on a regular basis. Show less
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Intellectual Property Office of the Philippines
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Philippines
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Government Administration
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100 - 200 Employee
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Intellectual Property Rights Specialist III
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Jun 2014 - Dec 2019
• Successfully crafted and published 2 APEC publications internationally; - Intellectual Property (IP) Valuation Manual: A Preliminary Guide - Best Practices on Intellectual Property (IP) Valuation and Financing in APEC• Successfully developed, launched and managed an online IP marketplace for IPOPHL called IP DEPOT.• Assisted in drafting and implementing various policies of the bureau including the Mind-to-Market program, Inventor Assistance Program (IAP) and Innovation & Technology Support Offices (ITSO) program.• Evaluated Technology Transfer Arrangements such as Franchise and Licensing agreements.• Regularly conducted prior art and patent searches for various technologies.• Assisted in technological development & technology transfer by providing technical advisory on research and development.• Served as an Innovation researcher for the bureau which involved the conduct of research for the promotion, organization, and development of innovation, IP Valuation, IP Financing & IP securitization.• Provided professional trainings on IP-related topics to Technology and Innovation Support Centers (TISCs).• Managed the Thomson Innovation Patent Search subscription of IPOPHL which involved the contract negotiation and providing technical support as an administrator of the system on behalf of IPOPHL.• Directed supervision of team members and subordinates in the implementation of assigned projects and various tasks. Show less
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Senior Patent Data Researcher/Analyst - Consultant (Chemistry)
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Apr 2011 - Jun 2014
• Conducted patent mapping & patent data analytics on topics in the field of Chemistry.• Conducted various types of Prior Art and Patent searches on various technologies using different patent search tools such as Derwent Innovation (formerly Thomson Innovation), Patentscope, Espacenet, USPTO search tool and Google Patent.• Generated comprehensive patent search reports and Patent Landscape Reports (PLRs) e.g Pharmaceutical products• Assisted RDIs in the conduct of the state-of-the art search on various technologies.• Provided technical assistance and training on Patent Search and other IP-related topics to Universities and other clients.• Managed the Thomson Innovation Patent Search database of the Intellectual Property of the Philippines and its stakeholders• Performed translation of technical description of technologies to laymanized versions for industry use. Show less
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U.S. Department of State
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United States
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International Affairs
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700 & Above Employee
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International Visitor Leadership Program (IVLP) Fellow
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2017 - 2017
The IVLP is the US Department of State’s premier professional exchange program. The IVLP program for this specific group was themed "Innovation Lab-to-Market" which focused on the various best-practices on Research and Development, policymaking, government funding and other innovation-related topics with specific exposure to both government and private institutions including top US Universities and Research institutions. • Conducted benchmarking of processes and systems related to technology production in industry and laboratory settings in specific start-ups, Universities and research institutions across four states. • Participated in various professional exchanges on policymaking, government funding and streamlining of processes related to innovation both in the academic and government settings. • Attended professional meetings and trainings with various officials of government offices including the US Senate, US Department of State, the US Patent & Trademark Office (USPTO), State Congress and multiple top innovation institutions. • Participated in an outreach program organized by the State Department at a Food bank in Seattle, Washington. Show less
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University of Santo Tomas
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Philippines
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Higher Education
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700 & Above Employee
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Research Assistant (RA) Chemist
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Apr 2009 - Jul 2010
Served as a Research Assistant (RA), with a primary background in Chemistry, specifically for the project entitled “Development of Au(111) and Pt(111) single crystals as substrates for nanomaterials: preparation, characterization, and applications”. • performed experimental analyses, generated monthly progress reports, monitored the chemical supply inventory and conducted account monitoring of the project funds. • Conducted research and development (R&D) of PEDOT-Ru nanomaterial composites for the development of an efficient material for application to direct ethanol fuel cell. • Synthesized PEDOT and Ru (polymer-metal) nanocomposite using electrochemical methods, specifically by cyclic voltammetry in acidic solution. • Characterized PEDOT-Ru (polymer-metal) nanocomposite via elemental analysis using Energy Dispersive X-ray spectroscopy (EDX). • Characterized the nanocomposite topography using Scanning Electron Microscopy (SEM), Atomic Force Microscopy (AFM) and Transmission Electron Microscopy (TEM). • Performed electrochemical analyses (cyclic voltammetry) to determine the electrical conductivity of the developed nanocomposite. • Conducted fundamental research to determine the appropriate synthesis method to produce an effective PEDOT-Ru (polymer-metal) nanomaterial composite. • Conducted applied research to determine the efficiency of the PEDOT-Ru (polymer-metal) nanomaterial composite with varying ratio for application to direct ethanol fuel cell. • Conducted research and development and laboratory experiments on fuel-efficiency using nanomaterial composites for the Department of Science and Technology – Philippine Council for Industry, Energy & Emerging Technology Research & Development (DOST-PCIERRD) funded project entitled “Development of Au(111) and Pt(111) single crystals as substrates for Nanomaterials”. • Directed supervision of undergraduate students doing thesis related to the project. Show less
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D&L Industries, Inc.
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Philippines
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Chemical Manufacturing
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100 - 200 Employee
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Research And Development (R&D) Chemist
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Apr 2008 - Mar 2009
• Successfully developed and applied method for trans-esterification of specific oil both for laboratory and plant settings.• Conducted wet analyses to determine the chemical characteristics (i.e. Free Fatty Acid content, Iodine Value) of newly formulated or developed products.• Performed Brix sugar content analyses, smoke point analyses of food oils and sensory evaluation of oil.• Conducted various instrumental analyses namely Gas chromatography (GC), Solid-fat content (SFC) and moisture analysis.• Conducted research to further develop existing fats & oils formulation for food application as finished good products as well as in-depth research on best-practices to streamline fats and oils production.• Actively supervised two technical pilots during the conduct of pilot production of developed products.• Monitored the shelf-life activities of various fats and oil finished good products.• Revised and updated the Batch Master Records (BMR) for newly formulated products.• Acted as the main point person for regulatory requirements for the compliance to the Food and Drug Administration. Show less
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Quality Assurance (QA) Chemist
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Oct 2006 - Mar 2008
• Conducted wet chemical analyses to determine the chemical characteristics (e.g. free fatty acid content, iodine value) for quality assurance (QA) of raw materials, finished good products and newly formulated or developed products in the field of fats and oils.• Performed sensory evaluation of food oil for quality control and assurance prior to the release of product (taste and physical texture).• Performed Brix sugar content analyses and smoke point analyses of food oils • Performed various instrumental analyses such as Gas chromatography (GC), Solid-fat content (SFC), moisture analysis and colorimetry to determine the quality of the raw material or finished good products.• Monitored the shelf-life activities of various fats and oil finished good products Show less
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Unilab, Inc.
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Pharmaceutical Manufacturing
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700 & Above Employee
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Quality Assurance (QA) Chemist Trainee
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Apr 2005 - May 2005
On-the -job trainee as Quality Assurance Analyst • Performed chemical analyses for quality assurance and quality control of pharmaceutical products • Performed Atomic Absorption Spectrophotometry (AAS) Analyses of specific samples to determine the metallic contents • Performed acid digestion of finished good products • Generated daily reports on the analyses conducted On-the -job trainee as Quality Assurance Analyst • Performed chemical analyses for quality assurance and quality control of pharmaceutical products • Performed Atomic Absorption Spectrophotometry (AAS) Analyses of specific samples to determine the metallic contents • Performed acid digestion of finished good products • Generated daily reports on the analyses conducted
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Education
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2009 - 2013
University of Santo Tomas
Master of Science (M.Sc.), Chemistry -
2002 - 2006
University of Santo Tomas
Bachelor of Science (B.S.), Chemistry -
1997 - 2001
Sayyidina Abu Bakar Secondary School
GCE O-Level
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