Harriet Mairura
Local Acceptance Product Manager, Business Payments at M-PESA Africa- Claim this Profile
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Bio
Credentials
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Agile Foundations
LinkedInJun, 2021- Oct, 2024 -
Design Thinking: Implementing the Process
LinkedInJun, 2021- Oct, 2024 -
Design Thinking: Understanding the Process
LinkedInJun, 2021- Oct, 2024 -
Design Thinking: Understanding the Process (2016)
LinkedInJun, 2021- Oct, 2024 -
DevOps Foundations
LinkedInJun, 2021- Oct, 2024 -
Scrum: The Basics
LinkedInJun, 2021- Oct, 2024 -
Stay Lean with Kanban
LinkedInJun, 2021- Oct, 2024 -
Certified SAFe 5 Product Owner / Product Manager
Scaled Agile, Inc.May, 2021- Oct, 2024 -
Developing Your Emotional Intelligence
LinkedInSep, 2020- Oct, 2024 -
Becoming a Product Manager
LinkedInFeb, 2020- Oct, 2024 -
Getting Started in User Experience
LinkedInJan, 2020- Oct, 2024 -
Developing Executive Presence
LinkedInNov, 2019- Oct, 2024 -
Developing Leadership Capability
Strathmore UniversityOct, 2019- Oct, 2024 -
Prince 2 Agile Practitioner
AXELOS Global Best PracticeSep, 2019- Oct, 2024 -
Certified Public Accountant, Part II
kasnebJan, 2018- Oct, 2024
Experience
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M-PESA Africa
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Financial Services
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100 - 200 Employee
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Local Acceptance Product Manager, Business Payments
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Dec 2020 - Present
• Define, oversee, and drive local acceptance business payments products vision, strategies, and roadmaps across M-PESA markets (Kenya, Tanzania, Mozambique, Ghana, DRC, Lesotho, and Ethiopia) • Communicate and lead technical development teams to deliver as per defined requirements and in an agile way with the vision in mind • Work with M-PESA market product and M-PESA Africa development teams to enhance existing solutions while tailoring offerings to each country’s specificities. • Work with Business development managers to acquire new, retain and grow existing partnerships • Work with M-PESA market teams on GTM strategies and product launches • Conduct quantitative & qualitative analysis to support strategies • Map, streamline and digitize the merchant onboarding processes across the various M-PESA Africa markets • Collect feedback from customers & merchants to improve and extend ways to accept M-PESA instore and online • Run workshops to come up with solutions, develop M-PESA Africa strategies and communicate strategies via slide decks, presentations, word documents etc. • Keep up with the latest trends to ensure M-PESA’s solutions are at the forefront of user experience, security, and technical capability Show less
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Safaricom PLC
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Telecommunications
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1 - 100 Employee
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Senior Officer, M-PESA Products and Services Management
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Oct 2019 - Nov 2020
• Define and drive the overall product strategy and roadmap for peer-to-peer transfers and micro-SMEs • Drive evolution of P2P and Micro SME payments while acquiring and delivering solutions for P2P Customers and Micro SMEs. • Build and maintain use cases and user stories around P2P and Micro SME payments and communicate them effectively to build consensus and co-ordination of schedules with project managers, technology partners and designers to deliver high-quality payment product features in an agile way. • Communicate product vision and priorities to internal and external stakeholders, and seeking product approval or notifying regulators about product enhancements• Collaborate with internal stakeholders across Safaricom to ensure delivery of product enhancements that protect and grow existing transaction revenue streams • Support existing P2P transfers and micro-SME users for a better experience with regular customer engagements for product feedback collection and actioning Show less
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Graduate Management Trainee
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Apr 2018 - Sep 2019
• Learning business structure and processes while recommending changes and improvements to provide solutions to existing problems in Safaricom’s Customer Operations, Regional Sales Operations, Finance, and Financial Services divisions.• Handling demand reduction within Customer Operations• Shop floor management, and on ground customer, merchant and agent engagements within Regional Sales Operations• IMT reconciliations, float application, managing M-PESA finance daily and monthly reporting dashboards, and process digitization within the M-PESA finance team• Working with the Financial Services Agency Manager to support agents on Stawisha loyalty program, agency research and new agent initiatives Show less
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KRA(KENYA REVENUE AUTHORITY)
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Kenya
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Financial Services
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700 & Above Employee
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Finance Attachee
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Nov 2017 - Feb 2018
• Preparing cash book and ledger accounts • Following up on refunds • Validating payments such as Value Added Tax against bank statements • Selling, Accounting and Banking revenue collected on sale of revenue stamps. • Preparing cash book and ledger accounts • Following up on refunds • Validating payments such as Value Added Tax against bank statements • Selling, Accounting and Banking revenue collected on sale of revenue stamps.
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Finance and Accounting Attachee
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Jul 2017 - Sep 2017
• Receiving and Invoicing Interim Payment Certificates into the ERP Microsoft Dynamics AX 2012. • Booking invoices into the Accounts Payable Module • Remitting statutory deductions by the due dates • Petty cash preparation and updating • Preparation of payment vouchers, writing and dispatching cheques • Receiving and Invoicing Interim Payment Certificates into the ERP Microsoft Dynamics AX 2012. • Booking invoices into the Accounts Payable Module • Remitting statutory deductions by the due dates • Petty cash preparation and updating • Preparation of payment vouchers, writing and dispatching cheques
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Education
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2020 - 2021
Questrom School of Business, Boston University
MicroMasters, Digital Product Management -
2013 - 2017
Technical University Of Kenya
Bachelor of Commerce - BCom, Finance
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