Experience

NHS Mid Essex

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2015 - Present

  Specialising in HIV medicine.During my time working for MEHT NHS Bank I have worked in The Patient Experience Department, PALS and Complaints Department and HIV medicine.These roles have included;• Creating and updating HARS data to send on to Public Health England • Ordering, documenting and following up medication for patients attending clinic.• Greeting patients and booking them in at reception• Working on the Lillie live program to book and change appointments, add episodes and edit demographics.• Working closely with the doctor, health advisor and administrator to insure the patients’ needs are met.• Working with confidential information, ensuring it is shared only on a 'need to know basis' and disposed of using the correct procedures.• Ordering office supplies with Office Depot• Ordering clinical stock through pharmacy and microbiology• Filing and copying of patient notes.• Data input using Microsoft Word and EXCEL.• Carrying out patient surveys throughout the hospital.• Opening complaints and adding them to the DATIX database.• Using PAS to collect patient’s details.• Writing E-mails to directorates regarding DATIX complaints.• Speaking with patients and other staff on the phone about patient feedback, booking appointments and organising events.• Helping with general ad hoc duties within the office.I have also helped to produce documents to be used within the departments which have included;• Producing a spread sheet to be used by the office to gather all patient feedback into one place.• Creating appointment cards that look both attractive and professional to ensure patients receive a card that would accurately record their appointment dates as well as holding information on how to contact the centre.• Updating faxing and phone sheets so that they hold the correct information as well as an easy to fill in and read layout.



Smyths Toys Superstores

• Ireland
• Retail
• 700 & Above Employee

• Sales Assistant

  • Sep 2015 - Dec 2015



Spirit Pub Company

• Senior Front of House Team Player

  • Nov 2011 - Dec 2013

  - Working in partnership with the Team Leaders and General Manager to effectively manage the business.- Delivering a great guest experience; only accepting great quality at all times, making sure I show a genuine interest in each and every individual Guest and always deliver at the right pace with the right face.- Cost control, including ensuring correct recording of stock and wastage, costs, and monitoring other outgoings.- Ensuring I and the team operate inside company standards for quality and service.- Ensuring the workplace and restaurant maintain a high level of food hygiene.- Playing a part in targets set by senior management on various KPIs.



Dukes Genesis

• Supervisor

  • Jul 2011 - Jan 2012

  People management including assisting with recruitment, training &development, rota planning, performance management.- Supervision of a small team during a shift, including the sale andconsumption of alcohol within the premise.- Cost control, including ensuring correct recording of stock andwastage, costs, and monitoring other outgoings.- Ensuring I and the team operates inside company standards forquality and service.- Use of electronic till system and cashing up.- Having a general regard for safety for staff and customer alike duringopening hours.