Experience

Tourism Tropical North Queensland (TTNQ)
• Australia
• Travel Arrangements
• 1 - 100 Employee
• Project Manager- China

  • Aug 2017 - Present

Self Employed
• Real Estate
• 1 - 100 Employee
• Director- Auschina Connect

  • Mar 2016 - Present

GBR Helicopters, Cairns. Australia
• Head of Sales- Tourism

  • Jan 2013 - Mar 2016


GBR Helicopters Cairns, Australia

• Sales & Marketing Manager- China

  • 2011 - Jan 2013

  Key responsibility: to foster and grow all segments of the Chinese market. In this role I managed all aspects of sales, marketing and promotion of the GBR Helicopter brand into the Chinese market. This included production of training material and collateral, participation in international trade missions and other similar marketing initiatives. Regular training seminars conducted in Mandarin Chinese to front-line retail staff in China, wholesale agents and Chinese tour guides. Development of key strategic relationships with Chinese Inbound agents, local coach companies and their associated local tour guides. Show less



Flight Centre

• Australia
• Travel Arrangements
• 100 - 200 Employee

• Travel Manager

  • 2004 - 2007

  The position of Travel Manager at Flight Centre Cairns Central involved working in a small team environment under high pressure. Daily and weekly KPIs were focused on client growth, product margin increases ( value adds) and customer service (repeat business). Auditing and reconciling team finances, as well as managing client databases were also key priorities. Other responsibilities included chairing weekly meetings and presentation of new product or other agent specific material. The position of Travel Manager at Flight Centre Cairns Central involved working in a small team environment under high pressure. Daily and weekly KPIs were focused on client growth, product margin increases ( value adds) and customer service (repeat business). Auditing and reconciling team finances, as well as managing client databases were also key priorities. Other responsibilities included chairing weekly meetings and presentation of new product or other agent specific material.



Paradise Tour Services

• Office manager and Mandarin Speaking Tour Guide

  • 2002 - 2004

  One of the first Chinese Coach companies in Cairns, Paradise Tour Services, contracted 10-15 tour guides and had a fleet if almost 10 buses. As a driver & tour guide my role was to host small government tour groups from China for upto 3 days. This included accompanying the group on all tours and interpreting all activities and experiences into Chinese language. In the role of office manager I managed the operational duties such as tour bookings, tour guide allocation/ rostering, scheduling coach movements and development of agent relations with the Chinese Inbound agents. Show less



James Cook University

• Australia
• Higher Education
• 700 & Above Employee

• Guest Lecturer & tutor

  • 2001 - 2002

  Lecture & tutor in Business Communication Lecture & tutor in Business Communication