Resident Receptionist

• Mar 2022 - Present

Receptionist for creative business, charities and artist studios on site. Main responsibilities include greeting guests, managing meeting room bookings and dealing with visitor enquiries.

Customer Relations Officer

• Jun 2019 - Mar 2022

Tessitura Taskforce Team Leader

• Nov 2018 - Jun 2019

- Training visitor experience colleagues in Tessitura ticketing CRM - Running gift aid training for ticketing staff - Creating step by step guides for colleagues - Working with wider Tessitura user groups including marketing and digital - Testing and giving feedback during implementation period

Lecture Theatre Team Leader

• May 2018 - Jun 2019

- Briefing team about diverse events from VIP talks to award ceremonies and academic lectures- Delegating roles and managing rota for the event- Liaising closely with other departments including events and learning- Working alongside with AV team, helping with hand held mics for Q&A - Managing ticket release for event and refunds - Responsible for leading evacuation duties

Visitor and Membership Assistant

• Jan 2015 - Jun 2019

- Training new members of the team - Promoting gift aid tickets and membership- Dealing with queries and complaints in person, by email and over the phone- Communicating with team via radio to deal with queues- Processing memberships using the database Raisers Edge - Dealing with daily admin in membership office - Representing visitor experience in RA wide meetings as an RA Ambassador- Presenting in all staff meetings in lecture theatre

Retail Assistant

• Oct 2014 - Jan 2016

- Serving customers at till point and advising with purchases - Answering queries about collection and local area - Keeping shop tidy and maintaining visual merchandising guide lines - Serving customers at till point and advising with purchases - Answering queries about collection and local area - Keeping shop tidy and maintaining visual merchandising guide lines

Visitor Experience Roles

• Feb 2014 - Jan 2015

Artisan People provide a specialist recruitment service for museums, galleries, arts venues and box offices. I was employed through them to work for the following institutions as listed below; COURTAULD GALLERY - Visitor Experience Assistant - Promoting tickets and membership ​ - Managing queues CHURCHILL WAR ROOMS - Retail and Admissions Assistant - Selling tickets and up selling guide books - Working with large numbers of tourists during peak summer time BRITISH MUSEUM - Gallery Assistant - Answering visitor queries at information desk - Helping visitors around the museum - Security and evacuation duties Show less

Sales Associate

• Sep 2012 - Feb 2014

- Leading customer service training with new members of staff - Promoting store points card and up selling products - Cash handling, setting up tills and cashing up - Window dressing and following visual merchandising standards - Leading customer service training with new members of staff - Promoting store points card and up selling products - Cash handling, setting up tills and cashing up - Window dressing and following visual merchandising standards

Art Fair Assistant

• Mar 2013 - Mar 2013

- Welcoming visitors and dealing with enquiries - Serving in cloakroom - Running the education space as part of a team - Supporting high profile charity private views - Welcoming visitors and dealing with enquiries - Serving in cloakroom - Running the education space as part of a team - Supporting high profile charity private views

Children's Art Workshop Leader

• Mar 2010 - Mar 2011

- Designing children's workshops in relation to the museum's exhibitions - Working within budget - Liaising with museum staff - Designing children's workshops in relation to the museum's exhibitions - Working within budget - Liaising with museum staff