Experience

Totus Capital Ltd - see Totus IFA

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Independent Financial Advisor

  • Oct 2015 - Present



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Premier Relationship Manager

  • Oct 2013 - Oct 2015

  London, United Kingdom Key Achievements • Running a successful campaign in Notting Hill to increase referral business by 50% through local businesses • Boosting regulated referrals through regular coaching and ensuring all team members understand business goals whilst working together to achieve this • Setting up Quarterly Client Review System to ensure clients are contacted on a regular basis it ensure that strong business relationships are built • 100% Sales Quality pass… Show more Key Achievements • Running a successful campaign in Notting Hill to increase referral business by 50% through local businesses • Boosting regulated referrals through regular coaching and ensuring all team members understand business goals whilst working together to achieve this • Setting up Quarterly Client Review System to ensure clients are contacted on a regular basis it ensure that strong business relationships are built • 100% Sales Quality pass rate Responsibilities • Relationship Managing a portfolio of 390 clients • Advising on Investments and Discretionary Investment Management as well as Retirement Planning, Estate Planning and a wide range of Protection needs from a restricted panel of providers • Portfolio includes HNW Clients who work in the city • Acquiring and developing relationships with a portfolio of Premier clients (£40m FUM). Typical clients include Traders, Investment Bankers, Solicitors and Consultants. • Completing regular holistic reviews, ascertaining the current and long term financial needs of each individual client and advising on appropriate wealth management solutions • Developing an in-depth knowledge of Protection, UT’s, OEICS, Structured Products, Investment, Bonds, SHP, PPP’s and Discretionary Wealth Solutions. • Developing relationships to “trusted advisor” status, positively challenging client thinking while providing valuable insight. • Identifying opportunities to refer business to other areas such as Mortgage Specialists. Commercial, Private Bank, Expat, HGAM and other branch services as appropriate. • Working with key stakeholders to ensure behaviours and standards are met and operating models delivered Show less



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Financial Adviser

  • Apr 2005 - Feb 2013

  Chelsea, London Key Achievements • Training and supporting new Financial advisors to ensure they reach their full potential and contribute effectively to the business whilst ensuring optimum levels of customer service • Boosting regulated referrals by 50% through regular coaching and ensuring all team members understand business goals and targets whilst working together to achieve this • Personally responsible for implementing an annual customer account review to ensure clients are contacted in order… Show more Key Achievements • Training and supporting new Financial advisors to ensure they reach their full potential and contribute effectively to the business whilst ensuring optimum levels of customer service • Boosting regulated referrals by 50% through regular coaching and ensuring all team members understand business goals and targets whilst working together to achieve this • Personally responsible for implementing an annual customer account review to ensure clients are contacted in order to proactively sell financial products matching to personal requirements • Receiving the Gold 100% Suitability Report Verification Pass Rate in 2012 • Successfully achieving 120% of Sales Target in 2012 • Winning Director’s Club Award 2011 for Top Adviser in Central London during ISA End of tax year Campaign Responsibilities • Fully accountable for the administration and efficient daily operations of four large service branches including product sales and customer service in accordance with business objectives • Providing management and support to all staff motivating them towards the achievement of optimum service standards to facilitate customer satisfaction and revenue generation • Working in collaboration with Advisers and Account Managers in researching, analysing, forecasting and proactively cross selling a wide range of financial products • Responsible for analysing client needs and objectives, providing written recommendations and course of action together with client specific illustration and key features document • Actively involved in preparing and delivering presentations to all staff equipping them with the necessary skills and knowledge to promote and sell new products to customers Show less



Santander

• Spain
• Banking
• 700 & Above Employee

• Client Relationship Manager

  • Oct 1999 - Apr 2005

  Bromley, United Kingdom Key Achievements • Successfully completing the National Lending Authority exams leading to being qualified to advise on and underwrite mortgage applications • Winning an award for leading a successful and innovative end of tax year investment ISA campaign • Additionally awarded two national prizes; Planning your future The Rivals and Retail Directors Merit Club • Boosting quality leads and achieving the position of highest lead generator Responsibilities • Managing the… Show more Key Achievements • Successfully completing the National Lending Authority exams leading to being qualified to advise on and underwrite mortgage applications • Winning an award for leading a successful and innovative end of tax year investment ISA campaign • Additionally awarded two national prizes; Planning your future The Rivals and Retail Directors Merit Club • Boosting quality leads and achieving the position of highest lead generator Responsibilities • Managing the smooth daily operations of the bank including providing excellent customer service, ensuring any complaints are dealt with swiftly and to the client’s satisfaction • Leading and supporting a team of twenty staff ensuring that all staff are motivated to exceed business targets whilst adhering to FSA requirements • Analysing data and using research tools to provide the appropriate solutions to meet client needs and objectives • Offering expert advice on suitable investment planning such as unit trusts, open ended investment companies, investment bonds, pensions and life assurance to clients • Providing customers with accurate information and bespoke deals such as inheritance tax, income tax and wills which will enable them to make educated choices suited to their specific requirements • Promoting the business effectively through the management of marketing strategies including analysing customer requirements and identifying products or services which may benefit them Show less