Sr. Housekeeping supervisor

• May 2023 - Present

Executive Housekeeper

• Dec 2022 - Apr 2023

Both the hotels have 64 rooms, Two restaurants, Bar, 2 Banquets to cater 100 To 150 Pax, 3 Conference Hallls. • Housekeeping: .Checking guest rooms, public area, handling guest complaints, taking day to day briefing, staff allocations. Handled Laundry operations on various occasions • Inventory Management: conducting monthly/quarterly and annual inventory for the department and ensuring that operating par stock of the department is duly maintained. Making purchase requisition and coordinating with purchase to get the items on time. • Coordination with different department to ensure proper communication and to maintain the quality of services offered. • Mentoring and Counselling: Involved in mentoring and on the job training of new joiners and fellow colleagues and other team associates of the department. • Manpower and Resource Organization: Proficient in planning and organizing manpower and resources for the success of day-to-day operations. Responsible for making daily Duty roaster of the team. • Training: o Maintaining Standard Operating Procedures, ensuring that the same is systematically followed in operations. o Responsible for developing of associates and subordinates to handle different shifts and volume of operation. • Guest / Public Relations: Interact with guests on a regular basis to understand and implement their requirements and convincing them to give trip advisor. • Quality Control: Ensuring highest quality standards are maintained in all spheres of operation. Show less

Assistant Front Office Manager

• Feb 2022 - Jun 2022

Ramada Encore Jalandhar is having 44 room keys ,24 HRS in room dining , Bar, Coffee shop , 2 conference halls, 1 banquet and a board room to cater 10 pax to 150 pax. * Ensure all the compliances are worked towards and achieved for smooth operations * Ensuring maximum guest satisfaction by providing pre/post assistance and achieving deliver and quality norms * Responsible for providing leadership to front office staff while supporting the vision and strategy for the hotel. * Reconciling the guest folios while submitting for accurate accounting and comp reports daily. * Recognizing and implementing processes that support increasing the revenue and guest satisfaction * Managing all the OTA’s and CRS by looking at the comp set on regular monitoring basis and maintain the rate parity to maximize the revenue. * Managing all the guest loyalty programs by the brand and responding to all the guest communications on the OTA’s and Medallia. * * Responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives in accordance with the Standard Operating Procedures Policies. Show less

Assistant Front Office Manager

• Jan 2017 - Feb 2020

* Ensure all the complaisance are worked towards and achieved for smooth operations * Responsible for providing leadership to front office staff while supporting the vision and strategy for the hotel. * Recognizing and implementing processes that support increasing the revenue and guest satisfaction * Responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives in accordance with the Standard Operating Procedures Policies. * Coordination of the execution of activities via communication with the Heads of Departments/ Assistant Managers, supervision of the execution. * Assist all departments in servicing the guests during high volume periods. * Recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff. * To carry out or ensure that regular On-the-Job training is taking place to agreed standards. * Ensuring maximum guest satisfaction by providing pre/post assistance and achieving deliver and quality norms. * Reconciling the guest folios while submitting for accurate accounting and comp reports daily. * Managing all the OTA’s and CRS by looking at the comp set on regular monitoring basis and maintain the rate parity to maximize the revenue. * Managing all the guest loyalty programs by the brand and responding to all the guest communications on the OTA’s and Medallia. Show less

Front Office Supervisor

• Jul 2015 - Dec 2016

Best Western Summerlea Jalandhar is property with 42 room keys, 24 Hrs Coffee shop ,Bar 24 Hrs In Room dining, Health Club and 5 Conference halls and a banquet to cater more than 250 pax. * Ensuring maximum customer satisfaction by providing pre/post assistance and achieving delivery and quality norms * Responsible for the efficient and professional running of the front office, including relationships with other departments * Reconciling the guest folios while submitting for accurate accounting and comp reports daily. * Managing all the OTA’s and CRS by looking at the compset on regular monitoring basis and maintain the rate parity to maximize the revenue. * Work closely with Housekeeping on a daily basis to manage room inventory * Performs all duties related to checking in and checking out of guests * Other duties as assigned by Front Office Manager. * Responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives in accordance with the Standard Operating Procedures Policies Show less

Senior Front Office Associate

• May 2013 - Jun 2015

* Execute the daily operational tasks, day-to-day goals and priorities assigned by managemnent * Performing computer & filing work * Greetings members & guests upon arrival. Checking Guests in & out for appointments. * Recognizing & Supporting team goals & creating and maintaining positive relationship with team members. * Preparing & Maintaining MIS reports for further use by the top management. * Execute the daily operational tasks, day-to-day goals and priorities assigned by managemnent * Performing computer & filing work * Greetings members & guests upon arrival. Checking Guests in & out for appointments. * Recognizing & Supporting team goals & creating and maintaining positive relationship with team members. * Preparing & Maintaining MIS reports for further use by the top management.