Experience

SAM Group

• Singapore
• Aviation & Aerospace
• 100 - 200 Employee

• Learning & Talent Development Manager

  • Nov 2022 - Present



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Talent Transformation Manager

  • Oct 2020 - Present

  • Managed vendor training and policies and ensuring compliance • Managed overall training requirements for various processes in Malaysia according to Location Training SOP, Client SOW & HRDF Approach Note. • Executed continuous improvement of Vendor and client training program materials and overall curriculum in close collaboration with Company training and Vendor team. • Ensured effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between client and Wipro. • Defined measurement concept for training success or metrics to track new hire learning curve, by implementing solution to enhance or improve training timelines. • Executed training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles. • Collaborated with universities and government bodies to create pool of domain specific resources who will be able to support business globally. Accomplishments: • Successfully lead central L&D driven projects with 100% participation & completion in Malaysia compared to other sites in APAC region. • Increased quality scores from 80% to 99% over a period of 1 quarter, executing a workforce strategy for short and long-term organizational objectives, which resulted an increase in Business Value Meter (BVM). • Created & executed Leadership Journey for Team Leaders & QAs to prep them for future leadership roles • Executed Training Academy for Malaysia to create pool of trainers, which resulted in cost savings for Wipro. • Planned & launched Wipro very own Wipro Project Management Professional (WPMP) and Delivery Management (DM) certification program globally, which resulted in increase of CSAT score for few projects Show less



Dancom Group

• Malaysia
• Technology, Information and Internet
• 1 - 100 Employee

• Training Manager

  • May 2017 - Sep 2020

  • Building capable branded teams within Malaysia which revolves around driving & monitoring hiring of Product Specialists to be placed nationwide, coaching Product Specialists based on Dyson's DNA, guidelines and technologies. • Assisting GM to source and screen through candidates for various management roles such as Sales Manager, Retail Project Manager, PR Executives, Consumer Event & Roadshow Manager to complete Dancom Dyson team. • It also requires me to design and drive Branded Expert monitoring & assessment methodologies to improve sales conversions, review & react to market share data whenever its available and also maintain knowledge of industry trends, competing or complementary technologies and competitive threats. • Conducting effective training session with various internal and external stakeholders which consists of conducting regular training programs for Dyson's new product launches, translating Dyson's commercial goals into detailed set of training programs for all categories, conveying product specs, USP & competitive advantages to team leaders and studying competitor's newly launched machines/categories and develop counter-selling strategies. • Developing and updating training materials from time to time with product specs, sales methods, communication standard, marketing strategy, corporate directions, forecasting guide, centralized manual of "where to get your resources", store fit and maintenance guide. Accomplishments: • Successfully hired & trained Product Specialist to be placed in high demand retail outlets nationwide. • Created a MY Dyson “Bible” and curriculum for Product Specialist to refer. • Created and executed Campaigns to motivate Product Specialist to ensure high sell out numbers despite achieving personal targets. • Created Specialized KPI & Evaluation kit for Product Specialist and Retail Experts to ensure continuous improvement in terms of Homesite cleanliness, personal grooming and attendance. Show less



Brightstar Corp.

• Telecommunications
• 700 & Above Employee

• Operations & Training Assistant Manager

  • Oct 2014 - May 2017

  • Planned and executed new Learning Management System (LMS) which was implemented for nationwide Maxis Centers and their partners • Develop, maintain and improve offline and online training systems as well as adapted new training materials according to a New Product Implementation (NPI) announcement on a weekly basis. • Create & track Maxis SafeDevice (MSD) sales report versus strategy implemented by the team. • Create & track strategy checklist to ensure 100% service is delivered by the team members. • Control Monthly Program Tracker as this tracker will be used by the team to train Maxis dealers nationwide. • Develop sales kits for NPI devices as well as Maxis services to be used by the team to train their dealers nationwide in order to increase device and services sales. • Develop processes for the team to brief on boarding Maxis dealers. • Compiling, researching and analysing on competitor's product and services information and offerings. • Involved in other tasks such as device support, software testing, and act as product support for inquiries. • Handling administration, logistics and Channel Operations staff development and provide timely, accurate and well written quantitative & qualitative reports. • Creating reports on the performance of each Maxis dealer, as well as surveys conducted on a timely basis. Accomplishments: • Achieved 100% online training completion rate and sustaining the results by implementing strategies. • Successfully created & implemented whole new online training platform for Maxis Point of Sales. • Device sales & Maxis services subscription increased approximately 50% with the provided online & offline training. • Created reports were used by other department to get sales intelligence to range devices which were in demand & also helped in inventory & forecast management. Show less



MCSB Systems

• Penang, Malaysia

• IT Trainer

  • May 2012 - Oct 2014

  • Being a Microsoft Certified Trainer (MCT) trainer, I’m capable to conduct office application training in house as well as on site according to customer’s preference. • Conducted training in large MNC companies such as Intel Penang, Motorola, Jabil Circuit, Mattel (M) Sdn Bhd, St Jude Medical, Bosch, Hard Rock Hotel, Western Digital (Penang & Pasir Gudang), Hwang DBS, Celestica, Honeywell, Schenker, Petronas, Golden Sands Resort, etc. • Conducted training for all Microsoft Office versions (2003, 2007, 2010 &2013), Project (2007, 2010 & 2013), and customised courses such as Creating HR Dashboards in Excel (2007, 2010 & 2013), and soft skills as well • Consulted companies to create Training Need Analysis (TNA).As an Associate Project Manager, I also assist the Project Managers to manage new and existing outsourcing projects provided by MCSB in companies such Dell, Philips Lumileds and AMD. Accomplishments: • Successfully created new training materials which are used by the department to conduct training. • New training materials managed to increase revenue by 57% in 2013 and 60% in 2014 financial year. • Managed to secure training contracts from MNCs in year 2013 & 2014. Show less