Experience

Daytona State College

• United States
• Higher Education
• 700 & Above Employee

• Veterans' Services Coordinator/School Certifying Official

  • Jul 2021 - Present

  • Assists students using the GI Bill® with eligibility requirements• Certifies students' educational benefits with the VA• Reports students' enrollment and tuition to the VA• Accesses, inputs, and retrieves information from PeopleSoft and VA-ONCE• Supervises work study students • Assists students using the GI Bill® with eligibility requirements• Certifies students' educational benefits with the VA• Reports students' enrollment and tuition to the VA• Accesses, inputs, and retrieves information from PeopleSoft and VA-ONCE• Supervises work study students



Florida Health Care Plans

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• ACA Individual Member Enrollment Specialist

  • Apr 2017 - Jul 2021

  Accountable for new member enrollments, terminations, member changes, and demographic updates throughout the year and at annual open enrollment . Accountable for new member enrollments, terminations, member changes, and demographic updates throughout the year and at annual open enrollment .



SMA Healthcare

• United States
• Mental Health Care
• 200 - 300 Employee

• Patient Care Coordinator

  • Aug 2016 - Feb 2017

  •Handled crisis calls from people experiencing mental health emergencies •Provided information on SMA’s programs and referrals to other agencies •Conducted intake assessments for new and returning clients •Prepared clear and concise written reports, including call documentation and occurrence reports •Entered client demographic, health history, and insurance information into the computer system •Conducted insurance verifications •Scheduled clients for appointments •Created a local agency resource guide and contributed to the PCC training manual •Handled payment transactions

• State Hospital Case Manager

  • Jul 2016 - Aug 2016

  •Provided information on SMA’s programs and referrals to other agencies •Conducted intake assessments for new clients •Prepared clear and concise written reports, including call documentation and occurrence reports •Entered client demographic, health history, and insurance information into the computer system •Conducted insurance verifications •Scheduled clients for appointments

• Customer Service Representative

  • Mar 2015 - Jul 2016

  •Handled payment transactions •Provided information on SMA’s programs and referrals to other agencies •Conducted insurance verifications •Scheduled clients for appointments •Entered client demographic, health history, and insurance information into the computer system •Created a local agency resource guide and CSR training manual



Halifax Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Instrument Technician

  • Aug 2014 - Dec 2014

  •Cleaned, prepared, and sterilized surgical equipment for use in the operating room. •Cleaned, prepared, and sterilized surgical equipment for use in the operating room.



Walgreens

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Apr 2014 - Aug 2014

  •Provided customer service •Handled payment transactions•Collected, processed, and filled photo orders •Stocked merchandise •Provided customer service •Handled payment transactions•Collected, processed, and filled photo orders •Stocked merchandise



Harris Teeter

• United States
• Retail Groceries
• 700 & Above Employee

• Backup Scanning Coordinator

  • Aug 2013 - Mar 2014

  •Managed pricing database and printed pricing material •Handled payment transactions•Ensured that pricing and signage was accurate in all departments •Provided customer service•Researched, created, and distributed training manual

• Cashier

  • Feb 2013 - Aug 2013

  •Handled payment transactions •Provided customer service



Catawba Care

• Case Management Intern

  • Aug 2012 - Dec 2012



Community Long Term Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Case Management Intern

  • Jan 2012 - Apr 2012



Community Food & Outreach Center

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Processing Manager

  • Apr 2010 - Jul 2011

  •Trained and supervised up to 10 employees; managed groups of up to 60 volunteers •Researched, created, and distributed training manual •Handled payment transactions •Created and distributed email newsletter to clients •Provided customer service •Researched, photographed, listed and shipped merchandise for eBay store •Opened fashion boutique adjacent to thrift store •Handled merchandising and display of products •Trained and supervised up to 10 employees; managed groups of up to 60 volunteers •Researched, created, and distributed training manual •Handled payment transactions •Created and distributed email newsletter to clients •Provided customer service •Researched, photographed, listed and shipped merchandise for eBay store •Opened fashion boutique adjacent to thrift store •Handled merchandising and display of products



Total Solutions Marketing

• Intern

  • Feb 2007 - Jul 2007



Tradernicks Coins Collectibles

• United States
• Retail

• eBay Lister

  • Jan 2005 - Jul 2005

  •Researched, photographed, listed and shipped merchandise for eBay store•Handled payment transactions •Provided customer service •Researched, photographed, listed and shipped merchandise for eBay store•Handled payment transactions •Provided customer service



Market Basket

• United States
• Retail Groceries
• 700 & Above Employee

• Cashier

  • Apr 2001 - Jul 2004

  •Handled payment transactions •Provided customer service •Handled payment transactions •Provided customer service