Experience

Porto Vista Hotel

• United States
• Hospitality
• 1 - 100 Employee

• IT Manager

  • Jul 2016 - Present

  • Performs a variety of duties in the monitoring, installation, testing, configuration and troubleshooting of hardware and software and system or application upgrades. • Tier 2 supports for PMS/POS Systems for the Hotel and the restaurant. • Manage and troubleshoot the CISCO Meraki Wireless system. • Redesigned and deployed new wired and wireless network layout for the Hotel. • Ability to install cabling and wiring for systems, telecommunication systems and peripheral equipment. • Creates new user accounts and manages assignment of permissions in accordance with network access policies. • Single Point of Contact with our technical vendors such as ATEL, Rackspace, Saflok, Micros, and Aloha. • Utilizes monitoring tools to track the uptime of servers and systems. Takes appropriate action to protect/restore uptime when alerted of an issue. • Train the staff on operational procedures and troubleshoot techniques. Provide training on new hardware and/or software applications as requested. • IT Support for the CCTV system in the Hotel. Show less



GAT Airline Ground Support Inc.

• Airlines and Aviation
• 1 - 100 Employee

• Cargo Agent

  • Feb 2016 - Jun 2016

  • Public relations including resolving flight issues. • Data entry regarding aircraft, Cargo records, provides status updates. • Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system. • Contact vendors and/or claims adjustment departments to resolve problems with shipments, or contact service depots to arrange for repairs. • Public relations including resolving flight issues. • Data entry regarding aircraft, Cargo records, provides status updates. • Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system. • Contact vendors and/or claims adjustment departments to resolve problems with shipments, or contact service depots to arrange for repairs.



Cisco

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Cisco Live 2015 - Cisco Live Dream Team Member

  • Jun 2015 - Jun 2015

  Received training from members of Cisco engineers and Networking Academy instructors detailing the network topology and function. Deploying Cisco switches, Cisco wireless access points and CAT5e infrastructure throughout convention centre and two nearby hotels. Received training from members of Cisco engineers and Networking Academy instructors detailing the network topology and function. Deploying Cisco switches, Cisco wireless access points and CAT5e infrastructure throughout convention centre and two nearby hotels.



Richland College

• United States
• Higher Education

• Computer Lab Assistance

  • Feb 2011 - Dec 2013

  Support faculty and students to use computer software and hardware. Present on software packages and applications and develop lab templates. Respond to queries and introduce students to use of computers and peripheral equipment. Manage laboratory software, test materials and hardware to ensure security. Extend assistance towards computers and printers’ support. Support faculty and students to use computer software and hardware. Present on software packages and applications and develop lab templates. Respond to queries and introduce students to use of computers and peripheral equipment. Manage laboratory software, test materials and hardware to ensure security. Extend assistance towards computers and printers’ support.



Control System

• 1 - 100 Employee

• IT Helpdesk

  • Sep 2007 - Sep 2009

  • Helpdesk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed. • Train on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software applications as requested. • Added users, assign permissions, managed access control and disabled terminated users, from Active Directory and Exchange Server. • Analyzing and identifying trends in issue reporting and devising preventative solutions. • Virus/Spyware Removal/Detection • Hardware Problems, Computer Upgrades, Networking Setup/Diagnoses, Software Problems, • PC specific Issues/Troubleshooting • Ability to use, teach & troubleshoot Microsoft XP Pro operating systems, Microsoft Office • applications (Excel, Outlook, PowerPoint, Visio and Word) and Microsoft Publisher. Show less