Experience

Care Centrix Disability Services

• Australia
• Services for the Elderly and Disabled
• 1 - 100 Employee

• Managing Director

  • Sep 2021 - Present

  What makes Care Centrix DIFFERENT Each support service is personalised to ensure you achieve your short term long term goals. We are ambitious to achieve your goals. Our aim is to support with new life experiences, asses each participants strengths and develop the skills, we include your families, support you into social, cultural and community activities. We design programs to ensure you have choice & Control and equal opportunities to independent living. What makes Care Centrix DIFFERENT Each support service is personalised to ensure you achieve your short term long term goals. We are ambitious to achieve your goals. Our aim is to support with new life experiences, asses each participants strengths and develop the skills, we include your families, support you into social, cultural and community activities. We design programs to ensure you have choice & Control and equal opportunities to independent living.



SS&C Blue Prism

• United States
• Software Development
• 700 & Above Employee

• Head of Sales Operations, APAC

  • Mar 2021 - Oct 2021



Commvault

• United States
• Data Security Software Products
• 700 & Above Employee

• Senior Manager, Sales Operations & Deal Desk - APJ

  • Jan 2016 - Mar 2021

  Managed and drove operational changes, process improvement achieving efficiency and effectiveness to APJ Sales team process. Ensured consistency in process and align with corporate / global methodologies. Proactively partner with Sales leaders on Planning, forecasting and building territory account plans and continuously reviewing the process for improvements. Primary and trusted point of contact on Sales Operational challenges for Sales leaders in theater. Led and Proactively partner with Sales and Management team on complex and strategic deals, building models to deliver a wining solution in APJ. Managed, monitored and produce meaningful reports with recommendation on areas of improvement to Sales leaders, identifying trends and gaps to KPI. SFDC review on hygiene and accuracy on deal forecasting, and pipeline management, ensuring better view of the next 2 quarters. Single point of contact for deal related items, escalations and customer queries. Act as an advisor provide ethical, non-bias solution. Engage appropriate resources including legal, finance, products-team and other expertise to for speedy review and approvals or outcome. Excellent knowledge of revenue recognition, contract management, and deal structures, with good leadership skills to work with theater leaders. Work with Sales and Services team on proposals, contracts and supporting programs to delivery programs in most efficient manner for customer satisfaction. Work with Enablement team and provide on boarding and Sales Enablement training to new hires within APJ region. Regular refresher training to sales team resulting less admin time for sales team.v Results oriented, passionate and demonstrates a clear view to action with ability to lead others to make correct decisions. Sets appropriate expectations and holds people accountable. Show less



VCE

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Senior Manager, Sales Operations, Field Operation - APJ

  • Mar 2015 - Jan 2016

  Develops Business models, business cases and forecasting tools in support of the GTM strategy for the Business development, as well as Enterprise Sales team and Partner functions Drives key business and sales operations activities and continuous improvement of existing processes. Be the key partner to Sales management. Provide creative deal structure. Manage and review current process and reporting activities to include financial, productivity, quality compliance, training, and/or efficiency, etc. Analyses data to provide meaningful recommendations and support to senior management Primary contact for all Sales and Partner related operational queries. Drive best practice for Sales and Partner Support team. Work with Corporate team to localise programs and process implementations. Drive annual planning, forecasting and Account management plans. Measure results against KPI and work with leaders on achieving the shortfalls Acts as a liaison and interfaces for Cross-functional and cross GEO to maintain communication and Global processes between business groups. Participates in the development and planning of long-term goals of the organization Executes project plans to roll out new/enhanced processes and systems Continuously guiding, measuring results, planning and supporting managers in always changing environment. Ability to work with multiple time zones including AMER & EMEA Theater time zones when needed. Show less



TIBCO

• United States
• Software Development
• 700 & Above Employee

• Sales & Business Operations Asia Pacific & Japan

  • Apr 2008 - Jan 2015

  Sales Operation and Professional Service Operation to APJ Team - driving increased sales & productivity with increased satisfaction for our internal sales teams, our partners and our customers. Achieving this through good collaboration and team work with internal Sales and Services team, providing sound guidance and advise and working together to achieve the desired result. This role was a core member of the APJ Leadership Team Partner with Theatre President and Country Managers to drive operational excellence change management, localisation of process to continually grow the business in APJ. Guide and drive annual planning process, manage forecast with sales manages and review accuracy of pipeline over 2 quarters. Ensure compliance to polices and revenue recognition guidelines with continuous feedback to corporate to drive changes and improvements. Manage data and provide key performance reports identifying trends and any issues and raise with the Sales Management team Proactive partner to sales force in respect of deal structuring, negotiations and supporting in complex sales issues. Providing creative alternatives and recommendations to overcome objections Advise sales on objection handling techniques, alternative contract options and value proposition to help deal closure. Facilitator of deals across the organization (buy-ins, approvals etc) - engage with legal, finance and product management. Review best practice for non Std deals and ensure compliance to policies. Ensure deals are commercially robust for TIBCO and not just the AE, Region or Division Sales Forecasting reporting, analysis and pipeline management. Show less



BEA Systems

• Software Development
• 400 - 500 Employee

• Financial Controller and Sales Operation

  • 2004 - Apr 2008

  Responsibile for day to day Accounting and Tax activities of teh company. Involved in Budgeting and target setting Month End reporting to Senior Management and providing analysis of performance on revenue and cost Training and retention of team members on Finance and Sales side Pro-active partner to sales team to support in deal structuring, proposals, ROI and negotiation Providing creative alternatives and recommendations to overcome competitions and objections Operate a deal desk, be the Go to person for all sales pricing, structure and contract options. Partner with Sales team to understand complex deal issues, provide options and value proposition to ensure winning proposal and deal closure. Responsible for salesforce forecasting, pipeline analysis, strategy, planning, organization, compensation, commission structures, training, processes, procedures and communications in respect of all sales & business operation Ensured team is working within compliance and companies policies Show less



Epicor

• United States
• Software Development
• 700 & Above Employee

• Financial Controller

  • 2001 - 2004



Admiral IT Services

• Financial Controller

  • 1994 - 2000