Experience

Facilicom Group

• Netherlands
• Facilities Services
• 700 & Above Employee

• Teamlead IT Support

  • Jan 2012 - Present

  Functionele en operationele leiding van de Support Engineers.

• Business Information Manager

  • Jul 2008 - Jan 2012



NetEconomy

• Netherlands
• Software Development

• Sales & Account Manager

  • Jul 2007 - Jul 2008

  Building and developing new business customers using the NetEconomy/Fiserv portfolio of anti-money laundering software and risk management solutions in the finance industry to prevent and detect money laundering, market abuse, external fraud and employee fraud. Building and developing new business customers using the NetEconomy/Fiserv portfolio of anti-money laundering software and risk management solutions in the finance industry to prevent and detect money laundering, market abuse, external fraud and employee fraud.



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• pre-sales consultant

  • Oct 1998 - Jul 2007

  Responsible for assisting the sales team to drive revenue by helping to qualify accounts, answer RFP/RFI’s, preparing and delivering solution based product presentations, and delivering proof of concepts which meet customer business requirements. Handling any technical question or issue which arises during a sales cycle and setting appropriate customer expectations. Another aspect was working with Technical Support to resolve customer issues and the Professional ServicesOrganization to handover the account to ensure deliverables for implementation.



Instore BV

• Apeldoorn

• Operations Manager

  • 1994 - 1997

  In this role I was responsible for all facets of research and development for new products and releases. Overseeing the day-to-day activities of the development teams and ensuring high quality products are delivered to market on time. Manage employees relating to issues of their accountability (performance, hiring/firing, employee relations issues, etc.).  Manage development projects for specific new products or new product releases to ensure process efficiency, effective resource allocation, product quality, and achievement of milestones and deadlines.  Develop plans outlining steps and time tables for developing programs and communicate plans and status to management, clients and development team members.  Monitor and control the activities and performance of staff under my supervision.  Ensure staff understands corporate policies and procedures.  Work with CEO to ensure appropriately qualified and/or experienced personnel are recruited and trained.  Assist in establishing goals and tracking metrics to ensure quality objectives are met and/or recommend process improvement.  Maintain communication with customers and Beta customers as required.  Meet with customers to discuss their technical issues and requirements.  Assign or reallocate duties to personnel to meet various workload pressures and variations where necessary.  Plan for future product release requirements and ensure promotion of new features and product value.  Contribute to training requirements for my staff.  Advise on customer education requirements for new products and releases  Manage fixed-price/fixed-date projects and take responsibility for project management.



DSA ICT Services & Software BV

• Software Development
• 1 - 100 Employee

• Operations Manager

  • 1987 - 1993

  Participated in account planning and pipeline management planning meetings to identify new and follow up Services and Education opportunities. Managing of project plans, task lists, setting priorities, facilitating issue resolution, and resource management.  Manage pool of consultants, architects and developers to implement DSA’s software development solutions.  Assignment of projects to Service Delivery specialists.  Monitor delivery dates, quality levels and customer satisfaction levels to ensure objectives are met and extend engagements.  Recommending, accompanying and supporting the setting-up and realization of automated computer systems and/or migration routes at organizations.  Develop and maintain product training material.  Conduct end-user training.  Develop and mentor staff to ensure staff is updated on product and services offering.  Supervises other employees (including hiring, evaluating, and/or terminating).  Participate in presentations to and meetings with customers, when necessary, both during pre-sales, development and implementation phase.  Quality -, progress - and budgetary control of projects and contracts.  Hands-on system activities including functional and technical transactions, configuration/development activities, and troubleshooting.  Facilitate meeting or exceeding revenue and customer satisfaction targets by delivering quality training in classroom environments.  Arrange and develop advanced product training throughout the year.