Experience

Carelike, LLC

• Sr. Quality Control Agent & Client Specialist

  • Jul 2019 - Present



Software Management, LLC

• Quality Assurance Specialist

  • Jul 2017 - Jun 2019

  • Interacts with the Testing and Development team to resolve and follow up on development issues. • Develop test plans and test cases with the help of Business specification document, BusinessRequirement document and also with use cases. • Maintain daily communication with team members via status reports and team meetings. • Work closely with the development team to ensure that test requirements are clearly defined andfunctionality related issues are addressed. •… • Interacts with the Testing and Development team to resolve and follow up on development issues. • Develop test plans and test cases with the help of Business specification document, BusinessRequirement document and also with use cases. • Maintain daily communication with team members via status reports and team meetings. • Work closely with the development team to ensure that test requirements are clearly defined andfunctionality related issues are addressed. • Perform Mainframe testing and prepared reports. • Perform Compatibility testing and ensured new programs downloaded to the office machines andremote computers have no compatibility issues. • Demonstrates methodical, detail oriented and thorough approach to all assignments while adheringto compressed timelines. Completed all assignments on or ahead of schedule. • Consistently recognized for excellent problem solving and analytical skills by QA Manager,Supervisors and Developers. • Developing SQL queries to query the database to test back end process. • Proficiently using test management and reporting tools such as QC Site Administration and Jira • Adhering to quality related tools/techniques with proficiency in quality supervision andimplementation in compliance to define ISO standards. Show more Show less



The Rawlings Group

• Software Quality Assurance Agent

  • Jun 2015 - Jul 2017

  • 100% on time test schedule delivery and cost reduction for multiple programs. • Improved test process reducing test time up to 80% by automating test. • Assigned to Error Management Team for root cause analysis and corrective action. • Communicated recommendations for process improvements and operating procedures. • Calibrated performance standards with peers and documented procedures in accordance withestablished policies. • Developed and managed the QA department… • 100% on time test schedule delivery and cost reduction for multiple programs. • Improved test process reducing test time up to 80% by automating test. • Assigned to Error Management Team for root cause analysis and corrective action. • Communicated recommendations for process improvements and operating procedures. • Calibrated performance standards with peers and documented procedures in accordance withestablished policies. • Developed and managed the QA department, with input from all departments, including properdocument and records control. • Coordinated with Quality and Operations personnel to assist with product release • Provided excellent environmental monitoring skills for routine and per-process sites • Communicate with users, developers, managers, teammates, and technical support staff tounderstand issues and requirements as well as to share information such as testing techniques and results. Show more Show less



Papa John's International - TekSystems

• QA Linux Environment Engineer

  • Jul 2014 - Jun 2015

  • Developed and executed test cases using QTP and Quality Centre; ensured that all tests cases wereupdated in Quality Centre along with test plan. • Conducted user acceptance testing to ensure that developed systems satisfied the needs of businessclients as specified in the functional requirements. • Designed developed and implemented user acceptance testing protocols as the final phase ofapplications development. • Captured and tested all modifications to proposed… • Developed and executed test cases using QTP and Quality Centre; ensured that all tests cases wereupdated in Quality Centre along with test plan. • Conducted user acceptance testing to ensure that developed systems satisfied the needs of businessclients as specified in the functional requirements. • Designed developed and implemented user acceptance testing protocols as the final phase ofapplications development. • Captured and tested all modifications to proposed functional requirements. • Designed developed and implemented user acceptance testing cases and plans. • Recommended finely-tuned changes to meet all guidelines. • Used strong time-management skills to juggle multiple projects simultaneously. • Developed associated Project documentation, schedule, design specifications, test plan, testscenarios, scripts; performed gap analysis, and defects tracking, reporting and all phases of User acceptance testing. • Installed new / rebuild existing servers and configure hardware, peripherals, services, settings,directories, storage, etc. in accordance with standards and project/operational requirements. • Performed daily system monitoring, verifying the integrity and availability of all hardware, serverresources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Show more Show less



First Capital Bank of Kentucky

• I.T. Specialist

  • Nov 2011 - Jul 2014

  • Installation of HP Proliant servers, Cisco Switches, and managed the tracking and setup of static IPaddresses for users. • Administration of Novell Linux edirectory file services and user setup. • Managed project deployment lifecycle, define requirements, research solutions, design systems,support testing and oversee live implementation. • Responsible for security hardening of Microsoft server 2003, Microsoft server 2008, and Suse LinuxOES 1 servers. • Provided… • Installation of HP Proliant servers, Cisco Switches, and managed the tracking and setup of static IPaddresses for users. • Administration of Novell Linux edirectory file services and user setup. • Managed project deployment lifecycle, define requirements, research solutions, design systems,support testing and oversee live implementation. • Responsible for security hardening of Microsoft server 2003, Microsoft server 2008, and Suse LinuxOES 1 servers. • Provided assistance with systems planning, business information analysis and process improvementinitiatives. • Supported staff and end user with resolution of systems issues, malfunctions or softwareprogramming problems. • Ensured proprietary software was compatible with current bank systems. • Installed, maintained and upgraded standard and custom software packages for individual andcorporate clients • Planned, implemented, installed, operated and maintained systems hardware, software applicationsand Information Technology infrastructure. Show more Show less



SkyWay USA

• Technical Support Agent

  • Mar 2011 - Nov 2011

  • Resolved product or service problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expediting correctionor adjustment; following up to ensure resolution. • Conducted diagnostics for all technical equipment and recommend/implement solutions uponcustomer request. • Reduced system workload by 25% by reorganizing help desk functions to provide more efficient enduser support. •… • Resolved product or service problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expediting correctionor adjustment; following up to ensure resolution. • Conducted diagnostics for all technical equipment and recommend/implement solutions uponcustomer request. • Reduced system workload by 25% by reorganizing help desk functions to provide more efficient enduser support. • Provided training to clients in the use of system and applications as related to Skyway USA Satellitesystems, including providing directional assistance in aiming satellites. • Performed creation of new accounts using company provided software tools and promotional salestechniques. Show more Show less



Norton Healthcare

• Vendor Support Analyst

  • Nov 2007 - Mar 2011

  •Received and processed financial assistance applications ensuring they were completed properly, once verified adding charity insurance plans to patient accounts for possible write-offs.•Issued and tracked final notices sent out on past due accounts in an effort to collect prior to vendor turnover•Resolved patient complaints, setting up payment arrangements, combining accounts, and screening for financial assistance.