Experience

Hanbridge

• China
• Education Administration Programs
• 1 - 100 Employee

• Academic Head of Preparatory Programmes

  • Aug 2021 - Present

  Managing and implementing educational programmes. I also function as the Chairman of the examinations board at Hanbridge. Managing and implementing educational programmes. I also function as the Chairman of the examinations board at Hanbridge.



Minifootball Association of Singapore

• Singapore, Singapore

• General Secretary

  • Oct 2018 - Present



Tianjin Institute of Software Engineering

• Tianjin, China

• Associate Professor

  • Aug 2019 - Oct 2019

  Lecturing English to year 1 to 4 undergraduates Lecturing English to year 1 to 4 undergraduates



People's Association

• Government Administration
• 700 & Above Employee

• Assistant Director

  • Jul 2018 - Oct 2018

  Key Achievements: - Streamlined processes at touchpoints to allow for higher levels of efficiency and improved visitor experience. Key Responsibilities: - Oversee the management and operations of the Public Service Centre(PSC). - Key member of a project team to transform the PSC into the first in Singapore one stop transactional service centre for various government agencies. - Function as the key liaison to various government agencies such as HDB, SportSg, PA, WSG and other stakeholders and partners of the PSC. - Overseeing the operations of the Hub’s Wellness Centre and holding an advisory role with PA’s Volunteer Kitchen Committee for the kitchen initiative for seniors(a joint project with NCSS). - Managing Tampines Hub’s feedback channels. - Upholding Customer Service Standards at the PSC through streamlining procedures and revision of service manuals. Show less



National Heritage Board

• Singapore
• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• General Manager(Malay Heritage Centre)

  • Apr 2016 - Apr 2018

  The Malay Heritage Centre is one of 3 Heritage Institutions managed by the National Heritage Board. The property is a mix of a tourist attraction and a heritage museum strategically placed in vibrant Kg Glam. In my capacity as a GM, ! am accountable for all administrative, financial, human resource, estate management and operations matters. I also function as an ambassador to promote and champion the Malay heritage and engage with stakeholders. The Malay Heritage Centre is one of 3 Heritage Institutions managed by the National Heritage Board. The property is a mix of a tourist attraction and a heritage museum strategically placed in vibrant Kg Glam. In my capacity as a GM, ! am accountable for all administrative, financial, human resource, estate management and operations matters. I also function as an ambassador to promote and champion the Malay heritage and engage with stakeholders.



NTUC Club

• Singapore
• Hospitality
• 100 - 200 Employee

• QSM

  • Jun 2007 - Mar 2016

  In my long tour of duty with NTUC Club, I have been involved in many attractions based initiatives as well as honing my craft in the operational aspects of an iconic themepark(Escape Themepark) and a waterpark attraction(Wild Wild Wet). I was also deeply involved in the development of a strong service culture within and across departments. More details as follows; - Implement strategic plan and direction to drive the service culture of the Company. - Oversees the day to day operations of Guest Relations Offices, Corporate & Union event/venue sales, Membership (Wet Pass), Waterpark Admission and Programming Teams in Wild Wild Wet and D’Resort - Lead initiatives and programmes to drive guests’ satisfaction. - Handle major incidents involving guests and be the contact person for these guests and relevant parties. - Provide senior management with analysis reports on guests’ feedback / enquiries and liaise with other departments for service improvement and ensures responses via Unified Feedback Management System are within company standards - Supervise service audits to establish Club’s service standards - Review and refine the service process to continuously improve guest experience within D’Resort, Wild Wild Wet and Downtown East entities - Develop staff service performance standards through coaching and service training - Formulate company-wide delight training strategies and implementation - Key driver for S-Class certification for Costa Sands Resort(2009) and Wild Wild Wet(2010) as a Management Representative - Oversees Wild Wild Wet's and Costa Sands Resort’s Social Media marketing and engagement - Key Liaison with Marketing and Communications division for promotions at Wild Wild Wet - Oversees and implements Staff Welfare Initiatives and Employee Awards Show less



Sentosa Development Corporation

• Singapore
• Hospitality
• 300 - 400 Employee

• Attractions and Events Professional

  • Aug 2002 - Dec 2006

  Under the stewardship of Mr Darrell Metzger(CEO) and Mr Kelven Tan(Director, Attractions and Events), I was exposed managing world class events on the island. Details are as follows; - Managing a team of Events Operations Officers on weekly sales, entertainment and marketing events on Sentosa, as well as coordinating logistics requirements for each - Event Operations head for Sentosa Flowers 05/06 - Coordinating security, first aid and flow for NYE Countdown Party - Logistics head for Sentosa’s signature events - Soccer convenor for Sentosa’s Government League Team(03 – 06) - Coordinate WKRZ Soccer Cup as well as linking up sponsors for the event - Coordinate King of the Hill Downhill Race, Asia Pacific Bike Trial Championships and other cycling events on Sentosa - Coordinate Terry Fox Run 2002 – 2005 and fulfilling contract requirements - Forward planning for Sporting Events within Sentosa - Produce and manage Fort Siloso Live - Organise Nickelodeon movie launch - Coordinating Torque Auto Challenge - Organize Beach Touch Rugby Championships on Sentosa - Various other in-house events Show less



Singapore Airlines

• Singapore
• Airlines and Aviation
• 700 & Above Employee

• Airline Pilot

  • Jul 2001 - Jul 2002



SAFRA National Service Association

• Singapore
• Recreational Facilities
• 100 - 200 Employee

• Sporting Events Professional

  • May 1996 - Jun 2000

  Based out of SAFRA Toa Payoh, I managed SAFRA's sports teams in competitions and social activities. Huge involvement in major events such as Millennium Swing Singapore, Sheares Bridge Run, Runway Cycling etc. Based out of SAFRA Toa Payoh, I managed SAFRA's sports teams in competitions and social activities. Huge involvement in major events such as Millennium Swing Singapore, Sheares Bridge Run, Runway Cycling etc.



Ministry of Education, Singapore (MOE)

• Singapore
• Education Administration Programs
• 700 & Above Employee

• Teacher

  • Mar 1994 - Apr 1996

  On top of regular classroom teaching, I was involved in soccer coaching, secretariat for various sporting activities and spearheaded various programmes and initiatives in extra curricular activities. On top of regular classroom teaching, I was involved in soccer coaching, secretariat for various sporting activities and spearheaded various programmes and initiatives in extra curricular activities.