Experience

Henderson Security Services Pte Ltd
• Security and Investigations
• 1 - 100 Employee
• I.T. Executive

  • Mar 2018 - Present


EXCELLENT PEOPLE’S MULTI-PURPOSE COOPERATIVE / SHAKEY’S WOW Center (Project-Base)

• I.T. Support

  • Nov 2016 - Nov 2017

  • Troubleshoot hardware and software issues in person also by remotely and via phone • Maintain network connection, servers and printer stabilization. • Remote store to store who encounter system problem using software such as VPN and TeamViewer and store onsite troubleshooting. • In-charge of project upgrading system software from SAP to Microsoft AX Dynamics. • Re-test and troubleshoot Microsoft AX Dynamics system function to sync with SAP system. • Administer support into email access, end-user, ticketing system, monitor system server logs and setup (configure) I.T. equipment. • Perform rollout test in new System deliver management project. • Restore and backup every data into database of all store branch. • Perform daily system connection checking , system server operation, Point of sale system smoothly running from store to store remotely, mobile sms system monitoring. • Install and configure computer hardware operating system and applications Achievements:  Complete POS system update for all store branch;  Smooth and hustle free using System delivery management project to monitor food delivery online;  Maintain system process procedures of the company;  Documented all reports and project into process storage data;  Finish re-upgrade SAP system to new cloud base Microsoft AX Dynamics;  Resolve issue on inputting wrong output calculation of Sales Tax product through Microsoft AX Dynamics that connected with financial data status of all product items; Reason for Leaving:  End of project contract and grab the opportunity to work overseas. Show less



TECHSAFE INC. / (In-house employee at Nestle Philippines)

• I.T. Technical Support Engineer

  • Sep 2015 - Oct 2016

  • Responsible for client technical support (onsite & head office), the efficient installation, configuration, testing, commissioning and maintenance of security systems (access control, and CCTV camera) based on relevant industry procedures, engineer instructions and system specifications. • Support client regarding SQL database. Troubleshoot technical problem in network connection, computer system, printer connection and other software hardware configuration. • Develop 3rd party software (Time management access system) for client project. • Maintain CCTV camera, door access control system, barrier access, re-program ID access for employees. • Perform monthly building maintenance of all security access system including back up of SQL database. • In-charge to manage project that implement to Nestle Philippines Inc. and document all data for upgrading security access system. • Provide Support including procedural documentation and relevant reports. • Test and evaluate new security technology product. Achievements:  Provide client satisfaction when regards to security access software configuration and guidelines;  Implement upgrade of system security technology;  Develop and deploy software;  Attend 5s training and conduct seminar for security system process;  Appoint in house engineer to manage and maintain client partner security system; Show less



APOLLO TECH INC. (Project-Base)

• I.T. MIS Technical Support

  • Jun 2014 - Aug 2015

  • Remote support of computer using software such as VNC or Teamviewer. • Update system program version from the current version to the latest version. • Back up current Database from their software (MySQL) also in their (POS Database). • Install and configure computer hardware operating system and applications • Handle and troubleshoot error protocol. • Maintaining store system work properly. • Installing new version software into POS (Point of Sale System) and also OSA. • Support store client through series of action, either remotely or over the phone • Re-update anti-virus and Iconnect system. • Unable Auto detect setting and proxy server VPN connection through Internet Explorer. • Router and network server monitoring through web access data. • System Iconnect Server Monitoring. • Using Server Monitoring Tools (Create reconfigure certification data from the database authentication). • Update and document Iconnect Subscribers Client to organize into google shared drive. • Resend automatic sms messages from server to client. • Creating keystore serial key for client system software, and Q.A. new Iconnect version software and importantly work as a team. Achievements:  We as a team successfully complete update of system version of Point of Sale system (POS) over 1,400 store branch;  Maintain and complete project of the company major goals;  Successful update of system within the set date;  Resolve issue when it comes to technical error; Show less