Harmohan Bhathal

Branch Manager at Smart Financial
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA

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Credentials

  • Securities Dealer/Investment Advisor
    Q Securities
    Jul, 2021
    - Nov, 2024

Experience

  • Smart Financial
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Branch Manager
      • Mar 2021 - Present

       Ensure achievement of weekly/monthly/annual business and revenue targets bymanaging existing relationships and acquiring new customers. Attend to new walk-in customers by promoting the store services and products and ensuring conversion. Plan and execute promotional and marketing activities to acquire new clients and deepen existing relationships. Manage customer relationships by making regular calls to existing customers and welcome calls to new customers. Plan and execute in-store customer satisfaction campaigns to ensure maintenance of quality customer service. Attend to and manage customers in a professional and orderly manner in the store for a better customer experience and quick service. Maintain a high level of knowledge about the Cash Canada’s products and services to ensure that customers are provided with accurate information. Coordinate with the Customer Service Representatives to provide excellent service to customers. Take ownership of customer issues, initiate action, follow up with respective unitsand resolve the issue within the stipulated timeframe; keeping the customerinformed during the process. Process transactions efficiently and accurately while maintaining high servicestandards. Adhere to all store policies and procedures, corporate security policies, anti-crime procedures, regulatory guidelines, industry service standards and code of conduct. Update daily, monthly, and annual sales. Maintain records as per store requirements and the Cash Canada’s policies andstandards. Accountable for the total leadership and strategic operation of your store

  • 7-Eleven
    • United States
    • Retail
    • 700 & Above Employee
    • Store Manager
      • Oct 2014 - Feb 2021

       Develop successful sales plans to grow profitability. Recruit, train, develop and motivate our employees. Demonstrate leadership and promote a teamwork-oriented environment setting high standards and modeling behavior for optimum guest service. Implement new product lines and create strategies to introduce and promote them to our guests. Promote 7-Eleven to our guests and community. Ensure product mix and inventory levels are properly maintained to increase sales and control inventory. Maintain safety and security of the store, properly documenting any incidents that occur. Ensure compliance with all local, state, and federal laws within the scope of theconvenience/food store operation. Participate in business development and marketing activities. Keeping the record of Cash, Debit and Credit transactions. Preparing Bank deposits and Cash reconciliations. Monthly Bank account reconciliation. Ensure prompt reconciliation of store operations paperwork.

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