Experience

Kilobytes Data Solutions Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator

  • Jun 2022 - Present

  - Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.- Recommends or conducts initial basic instruction for PC usage and applicationaccess.- Provide status reports on current open projects and functional issues.- Assist in coordinating major upgrades to application software.- Troubleshooting, diagnosing and resolving hardware, software, and othernetwork and system problems.- Replacing faulty network hardware components when required.- Maintaining, configuring, and monitoring virus protection software and emailapplications.



Desjardins

• Canada
• Banking
• 700 & Above Employee

• IT Specialist

  • Feb 2021 - Jun 2022



Gatestone & Co.

• Canada
• Financial Services
• 700 & Above Employee

• IT Service Representative

  • Jan 2020 - Jan 2021

  • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email and cable• Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps• Handled trouble tickets with support interventions for urgent issues• Identified and escalated priority issues per client specifications • Diagnosed and resolved technical hardware and software issues involving internet connectivity, email and cable• Provided answers to clients by identifying problems, researching answers and guiding clients through corrective steps• Handled trouble tickets with support interventions for urgent issues• Identified and escalated priority issues per client specifications



Root Info Solutions

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Engineer

  • Aug 2014 - Jun 2017

  Prepare well designed testable and efficient code, Deliver Reports and Dashboards, Create templates for the clients, Designing, maintaining and implementing applications using java and frameworks that are often high-capacity and low deferred, required for output-critical systems, Worked under higher management in meeting clients and understanding Business Requirement Documents, Met scheduled milestones and achieved project objectives in a timely manner, Reported regularly on project progress, provided regular feedback and recommendations to clients