Experience

Lake County Forest Preserve District

• United States
• Government Administration
• 200 - 300 Employee

• IT Support Specialist

  • Mar 2014 - Present

  • Performed installation of external and internal computer hardware & several software applications. • Operated the help desk to diagnose hardware/software issues & to repair/resolve said issues. • Maintain constant monitoring of PCs, laptops & other equipment to ensure they are functional and issue free. • Vendor management to help repair software and hardware issues as well as retrieving replacement parts. • Organizing and conducting user training as well as coordinating follow up support. • Remote and on-site assistance at all Lake County Forest Preserve locations. • Head of the XP to 7 upgrade (Swapped out/upgraded & configured over 75 PCs/laptops from XP to 7). • Kill-Disk/wiping data off the old PCs/laptops that were being sent to auction. • Fast and reliable support to ensure user experiences no issues/changes from XP to Windows 7 upgrade. • Recommendations of various technologies. • Inventory and documentation of hundreds of PCs, laptops, monitors, and other external equipment. Show less



ITEGRIA, LLC

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Intern

  • Jun 2013 - Jan 2014

  • Performed onsite and remote analysis of computer and network issues. • Installed, configured and tested hardware and software. • Worked with Firewall and VPN support. • Provided support both remotely and on site to client companies. • Fixed issues with hardware and software. • First line of support with all technical issues. • Installs and updates of all clients individual programs. • Evaluating and recommending various technologies for purchase. • Different types of preventative maintenance and constant monitoring. • Performed quality check on various systems to prevent future virus and errors. • Work with Visio designing network topologies. • Piecing together network documentation. • Deployment of Windows. Show less



Jewel Food Stores

• United States
• Retail Groceries
• 700 & Above Employee

• Cashier

  • Jun 2008 - Jun 2012

  • Responsible for customer service. • Managed the front end and handling the floor. • Responsible for the self-checkouts/customers. • Taking care of customer needs and pricing inquiries. • Performed fast & accurate checkout of customers. • Assisting managers and colleagues with register refills (Bags, register tape, advertisements, etc). • Responsible for customer service. • Managed the front end and handling the floor. • Responsible for the self-checkouts/customers. • Taking care of customer needs and pricing inquiries. • Performed fast & accurate checkout of customers. • Assisting managers and colleagues with register refills (Bags, register tape, advertisements, etc).