Administrator

• Jul 2021 - Present

Consultant

• May 2017 - Jun 2021

Customer Service Representative

• Mar 2016 - Apr 2017

Branch Head

• Oct 2013 - Jan 2016

I have been employed with Axis Bank as Manager (Operations head) since October 2013 and Promoted to Branch Head since July 2014 till dateMain duties as under Providing financial and taxation advice to the High Net worth Individuals based on their profile and requirement. Responsible for generating business by cross selling of various banking products like General Insurance , Life Insurance , Mutual Funds, Credit Cards, Loans. Responsible for planning and overseeing the financial operations of the branch to ensure that all transactions entered in the banking system are correct and tallies with the customers documents. Responsible for coordinating and directing sales and marketing teams of departments like loans, credit card, new saving and current accounts, general insurance , life insurance, mutual funds, for overall achievement of the branch budgeted targets.Liaising with Government Departments and Income Tax department, ensuring that all the queries raised are replied and resolved. Any information required by these departments is duly provided by the concerned staff. Responsible to ensure all banking transactions of the branch are in accordance with the prevailing financial laws and practices and RBI guidelines.Plan and review activities concerned staff training and development. Administer the new joinees, making them comfortable with the new working ambience and responsible for providing them training and knowledge of basic banking rules, appropriate induction , training and development programs.

Unit Head (operations)

• Aug 2009 - Oct 2013

Responsible for planning and overseeing the financial operations of the branch. Authorised person for disbursing Agriculture Loans,car Loans as well as Personal Loans Daily monitoring of office Accounts ensuring all entries are cleared and tallied and in compliance with banking system Analysing Branch reports on daily fortnightly and monthly basis and sending reports to head office Maintain the highest standards for fiscal management practices and business ethics while adhering to all rules and Regulations of RBI (Reserve Bank of India).Aiming to treat the bank customers with honesty and openness and to offer them clear straightforward advice by recommending only those products that fit customers needs . Identifying the needs of customers and then working hard to meet or even exceed them. Working hard to market and sell the banks products like mortgages, loans and insurance etc. Monitoring customer accounts. Maintaining all quality and procedural standards within the branch. Keeping an eye on competitor activity. Managing the day to day running of the branch. setting and achieving targets, Responsible for recruiting staff, including advertising, interviewing. Implementing policies that build trust between the bank and its customers. motivating and leading the bank staff. Visiting business customers. Accepting overall responsibility for the banks products like: personal loans, credit cards, unsecured loans and overdraftsI used to organised variety of Sales promotional activities like Cannopies in the City, Religious Places, Universities, Hospitals, Malls and bank organised Blook Donation Camps .Sole authority for verification of cheques ,cash management services and account opening document I was responsible for Setting branch objectives and then working hard to ensure they are met. Attending head office for meetings and conferences. Dealing with escalated customer queries and complaints.

Unit Manager

• Aug 2008 - Aug 2009