Experience

Baz Group of Companies

• Canada
• Real Estate
• 1 - 100 Employee

• ERP Project Manager

  • Apr 2022 - Present

  • Outline project goals, terms of reference, resource requirements, and costs. • Help create a resource plan that ensures all stakeholders have a voice on the project. • Assess the efficiency of the practices and procedures used by a team, and provide guidance that will continuously improve the project plan. • Help internal partners make informed decisions about the development of programs, products, and services. • Work closely with teams as you work toward a common goal and negotiate deliverables and milestones whenever necessary. • Proactively identify anything that will take projects off schedule and find solutions to correct the problem. • Monitor milestones, and ensure they’re completed according to timelines and budgets. • Execute a project plan that is personalized for your team’s preferred mix of quality, time, and cost. Show less



Madison Group of Companies

• Canada
• Real Estate
• 1 - 100 Employee

• Enterprise Resources Planning Specialist

  • Jul 2021 - Apr 2022

  * Participate in all phases of the ERP implementation including planning, requirements definition, testing execution and implementation assist in implementation of upgrades and enhancements. * Help internal users become proficient using the software by providing systems support and training. * Facilitate meetings and training sessions, online or in person or group sessions. * Evaluating, responding, and troubleshooting application issues. * Be the initial point of contact for ERP specific technical support questions and issues. * Creating manuals and other end-user materials to aid in learning Show less



Cambridge Architectural Systems Inc.

• Canada
• Glass, Ceramics and Concrete Manufacturing

• Project Coordinator

  • Jun 2019 - Jun 2021

  • Create a budget for projects based on drawings and specification packages and materials provided by several vendors • Responsible for submitting quotes for bidding based on business requirements as demanded by clients • Managing and scheduling weekly team meetings, project management meetings and document meeting minutes regularly • Managing, planning and coordinating work within corporate strategies, policy frameworks and Client Management • Managing, planning and logging daily operational activities and capacity planning required for the timely and efficient distribution of products • Make effective use of cost management processes and delivering an excellent end-user experience • Supervise a cross-functional team of 12 employees • Use analytical and problem-solving skills with a strong sense of customer commitment to enhancing End User experience. • Developed business cases, RFI/RFP and service level agreements • Proficient with both OSX MAC and Windows operating system software Show less



Conestoga College

• Canada
• Higher Education
• 700 & Above Employee

• Candidate

  • Apr 2019 - Aug 2020



Infosys

• India
• IT Services and IT Consulting
• 700 & Above Employee

• IT Specialist

  • Jan 2017 - Apr 2019

  • Resolved technical problems and answered queries via ticket tracking system (ServiceNow), via Microsoft Teams and telephone • Provided day to day technical support for the software to client • Diagnosed, identified, isolate and analyzed problems utilizing historical database records • Manage ticketing system, complete and assign tickets to Tier 3 support, also created reports on all incidents • Documented, tracked, and monitored customer problems to ensure resolution in a timely manner through common customer service methods (Ticketing Systems, Chat Software, Email, etc.). • Created processes and documentation so that the team can use it for future guidance in case of repeatable tasks. • Administered Helpdesk support, as well as coordinated and facilitated Incident Management, Inventory management, deployed changes to the production environment, and engaged 3rd party providers contracted to the MS system during an incident. • Administered Support to End User, IT development and engineering teams by providing information/reports/data regarding infrastructure and applications performance, inbound calls, incidents, and changes as required by standard operating procedures • Administered production support with 2nd & 3rd service level escalations as well as on-call support for a large global distributed production environment • Administered specialized support with 2nd & 3rd service level escalations (like research, installation, configuration, provisioning, systems support to meet or exceed established standards/service levels, while minimizing operational risk. • Accurately & timely log problems & resolutions for assigned tickets in the CRM tools Show less