Experience

Hope of East Central Illinois

• United States
• Individual and Family Services
• 1 - 100 Employee

• Shelter Manager

  • Jun 2020 - Present

  Charleston, Illinois, United States

• Shelter Advocate

  • Jun 2018 - Present

  Charleston, IL



County Market Bakery

• United States
• Food & Beverages
• 1 - 100 Employee

• Cashier

  • Nov 2016 - Mar 2019

  Charleston, IL • Greet customers and ensure that they are being serviced by a store representative • Welcome customers who arrive at the cash counter and ring their purchases into the system • Assist in bagging groceries or instruct baggers to properly bag items according to their type and weight



Consolidated Call Center Services

• Floor agent

  • Feb 2015 - Dec 2017

  Mattoon, IL • Answers inquiries by clarifying desired information; researching, locating, and providing information • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems • Maintain and improve quality results by adhering to standards and guidelines



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Manager

  • Apr 2013 - Feb 2015

  Mattoon, IL • Prepared daily staffing schedules for kitchen staff and cashier staff • Ensured that cash drawers balanced at the end of each day to prepare for the next scheduled shift • Resolved customer complaints and issues in a timely manner to keep them from escalating