Harley Turner

Senior Member Success Representative at Pack Health
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Greater Birmingham, Alabama Area, US

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • AIDT Certified Leader 1, 2, and 3
    AIDT
    Apr, 2021
    - Nov, 2024
  • Person-Centered Care for Individuals who have Higher Weight
    Association of Diabetes Care & Education Specialists
    Apr, 2021
    - Nov, 2024
  • Diabetes Paraprofessional Level 2 Career Path Certificate
    Association of Diabetes Care & Education Specialists
    May, 2020
    - Nov, 2024
  • FEMA Independant Study Course ICS-100C
    Emergency Management Institute
    Sep, 2019
    - Nov, 2024
  • FEMA Independent Study Course, IC-700
    Emergency Management Institure
    Sep, 2019
    - Nov, 2024
  • Mental Health QPR Gatekeeper Training
    University of Alabama at Birmingham
    May, 2019
    - Nov, 2024
  • Mental Health First Aid
    Mental Health First Aid Trainings
    Jan, 2020
    - Nov, 2024

Experience

  • Pack Health, A Quest Diagnostics Company
    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Senior Member Success Representative
      • Nov 2020 - Present

      Manages a team of 8-10 team membersCreated full training for the Member Success Representative and trained the new Training AssociatesMentors Senior Member Success Representatives in trainingCreated the Senior Member Success Representative training using LitmosScores and provides feedback on at least 50 team member calls per monthHosts weekly team meetings to review projects and work on professional developmentCreated and updates the overall inbound and outbound schedule for the Member Success Team for 26 team membersCollaborates with the technology department to troubleshoot the Genesys Cloud technologyCreated Genesys Cloud technology training for management and teamTrained, managed, and collected data for my team with a project to completionCollaborate with account managers and client companies for call guide optimizationsAssist in hiring by performing phone interviewsConnects with 8-10 team members monthly to address performance and goalsCreated 6 trainings in LitmosCreates call guides and collects data for numerous projects

    • Member Success Representative
      • Mar 2020 - Oct 2020

      Knowledge of many chronic conditions specifically working with Type 2 Diabetes, Oncology, Rheumatoid and Psoriatic Arthritis patientsEngaged directly with potential members and members to answer questions, solve member issues, and provide a great experienceProvided assistance in finding resources, transferring to appropriate team member, or answering safety questions for membersResponsible reporting of adverse or technical events on productsMonitored and gathered data reported by membersAssisted in hiring of new team members through mock calls, creating training materials, and training new team membersEducated in five pharmaceutical medicationsPerformed outbound calls to encourage enrollment into the programs

  • Red Robin
    • United States
    • Restaurants
    • 700 & Above Employee
    • Shift Leader/Server/Bartender
      • Mar 2016 - Mar 2020

      Worked with a team to ensure a pleasurable dining experience for every customer.Responsible for greeting and seating walk-in customers, scheduling reservations, answering the phones and some additional cleaning and store upkeepServing skills to include sales skills as well as problem solving, analytical thinking, and adaptability.Proficient in the use of computerized POS systems, inventory and credit/cash transactions. Worked with a team to ensure a pleasurable dining experience for every customer.Responsible for greeting and seating walk-in customers, scheduling reservations, answering the phones and some additional cleaning and store upkeepServing skills to include sales skills as well as problem solving, analytical thinking, and adaptability.Proficient in the use of computerized POS systems, inventory and credit/cash transactions.

  • Addiction Prevention Coalition
    • Communication Specialist- Internship
      • Jun 2019 - Jul 2019

      Collaborated with a team to do environmental surveillance of tobacco advertising in a low-income population.Reworked and maintained websites through WordPress and Infomedia Contributed to a PowerPoint for addiction in the workplace trainingAssisted with projects and fundraisers for students and the community Collaborated with a team to do environmental surveillance of tobacco advertising in a low-income population.Reworked and maintained websites through WordPress and Infomedia Contributed to a PowerPoint for addiction in the workplace trainingAssisted with projects and fundraisers for students and the community

Education

  • University of Alabama at Birmingham
    Bachelor of Science - BS, Public Health
    2018 - 2019

Community

You need to have a working account to view this content. Click here to join now