Experience

Wormald

• Australia
• Industrial Machinery Manufacturing
• 300 - 400 Employee

• • Jul 2022 - Present

• • Jul 2019 - Jul 2022

  Specialists in fire protection since 1889, Wormald is a leading provider of fire protection solutions in Australia and has been helping to protect people and property for over 130 years.Our expertise spans the design, manufacture, installation and service of fire safety products and equipment backed up with a comprehensive range of fire services from engineering advice to fire safety training.Wormald supplies specialist fire protection services to the mining, marine, industrial, commercial and retail industries. Many leading companies and government bodies also rely on our specialist expertise. Specialising in fire detection and protection systems since 1889 and operating in over 32 locations nationally, you can rely on Wormald to help protect you.Other businesses in our group of companies include:National Fire Solutions - National Fire Solutions (NFS) provides a complete range of fire protection services throughout Australia, with offices in Canberra, Regional NSW, Brisbane, Melbourne and Perth - www.natfire.com.auExelgard - a leading supplier of fire protection products in Australia - www.exelgard.com.auSimplex Time Solutions - offering the market place end-to-end time and attendance packages, master clock systems, time displays and advanced software and biometric solutions - www.simplextime.com.auGAAM Emergency Products - specialise in the design and manufacture of pumps for urban and rural fire fighting, as well as ancillary items such as nozzles, hoses and couplings. GAAM also provides a range of emergency services rescue and protective equipment - www.gaam.com.auWormald Security Group - Sophisticated asset protection for high-risk, production intensive and essential service operations - www.wormaldsecuritygroup.com.auWormald Technology - Specialises in the design, supply, installation and commissioning of marine, naval and military fire protection, detection, safety and security systems. Show less



National Fire Solutions

• Facilities Services
• 1 - 100 Employee

• National Account Manager

  • Sep 2016 - Jun 2019

  National Fire Solutions (NFS) operate across Australia to provide full end to end solutions for all requirements involving fire protection, including system design, supply and installation, service and maintenance and training. Fire Systems Design & Engineering - Design and engineering utilising the latest in digital design aid equipment, suitable for the largest projects and those with special hazard risks. Fire Alarm & Evacuation Systems - Design and Installation of Fire Alarm Systems together with Emergency Evacuation Systems for commercial, residential and industrial requirements. Automatic Fire Sprinklers and Suppression Systems - Design and Installation of large Automatic Fire Sprinkler and Suppression Systems, with specialised experience in high risk categories such as Aircraft facilities and server rooms. Fire Doors, Frames and Hardware - Ability to Design, Manufacture, Supply and Install all types of Fire Door, solid core and hollow core door sets including the supply of all major hardware brands. Emergency Management Procedures and Training - Qualified trainers to provide training in accordance with Emergency Management standard AS 3745. Service and Maintenance - Provision of 24-hour emergency service together with routine testing and maintenance services of all fire systems. Utilising our custom software solution 'FireTraX', all service technicians are synchronised with our Service Office via remote communications using a PDA. We also provide our customers with access to an online portal to view, maintain and plan schedules for maintenance activities and inspections - view a full overview of the system and how it can benefit you here - http://www.natfire.com.au/firetrax Service Fleet - Our fleet of service vehicles are fully equipped with the required equipment, tools and spare parts to service most makes and models of equipment encountered. Show less



Simoco Wireless Solutions

• United Kingdom
• Communications Equipment Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Oct 2015 - Sep 2016

  As BDM, I worked closely with Government, Corporate and Commercial sectors predominantly within VIC, NSW and ACT. Main responsibilities included management of requirements and relationships for agencies such as DFAT, AFP, Ambulance Vic, NSW Police, Vic Police and St John Ambulance. Simoco meets the communications needs of organisations throughout the world. We work where communications are critical to operational success in sectors including public safety and security, utilities, natural resources, transport, and government and public infrastructure. We are a full life cycle systems integrator and combine innovation with expertise to exploit the capabilities of IP and cloud based technology to deliver scalable, flexible and efficient critical communication solutions across DMR, P25 and analogue. Whether for day-to-day operations or for crisis situations which demand a rapid and accurate response, our solutions are built around how people work best. Simoco is one of the world’s leading radio communications specialists, providing cutting edge Private Mobile Radio (PMR) products and services including Analogue PMR, TETRA, P25 and DMR to organisations around the globe. Recent projects include: - 103 site MPT1327 network for UK based utility company Western Power - City-Wide TETRA radio network in Beijing - National Radio communications network across Panama - Trunked radio solution for Kazakhstan-China pipeline - State wide utility network throughout Michigan, USA - P25 and analogue simulcast over IP network solutions for customers in Arizona, California, and North Carolina Show less



Armourguard Security

• New Zealand
• Security and Investigations
• 200 - 300 Employee

• National Account Manager

  • Dec 2013 - Aug 2015

  In December 2013, Armourguard Security was purchased by New York based investment firm Evergreen Capital. Armourguard's core service is Manned Security services, Cash Processing and Cash Transit.  Static Guarding  Patrol Services  Cash Transport  Cash Processing My portfolio exceeded $15 million per annum, with clients in the following sectors:  Local Government  Central Government  Retail / Retail Property Management  Education Key requirements of the role:  Contract management  Managing the relationship between the client and supplier  Overseeing the effective implementation of new contracts and contract variations  Presentations to showcase overall company capabilities  Tender writing  Handling of day to day operational enquiries  Management of performance of the supplier  Maintaining performance expectations as described in individual contract KPI Schedules  Co-ordination of all reporting requirements  Issue and complaint investigation, resolution and reporting Show less



Tyco

• Ireland
• Security and Investigations
• 700 & Above Employee

• National Account Manager

  • Jul 2012 - Dec 2013

  This role focused on provision of all products and services offered by Tyco, to a set base of Key Clients.  Alarm Systems, CCTV and Access Control (including system procurement and maintenance)  Alarm Monitoring  Static Guarding Services  Patrol Services  Cash Transport  Cash Processing  Detection Pedestals, Tags and Labels  Video Analytics Key requirements of the role:  Managing the relationship between the client and supplier  Overseeing the effective implementation of new contracts and contract variations  Presentations to showcase overall company capabilities  Tender writing  Handling of day to day operational enquiries  Management of performance of the supplier  Maintaining performance expectations as described in individual contract KPI Schedules  Co-ordination of all reporting requirements  Issue and complaint investigation, resolution and reporting Show less



ADT

• United States
• Consumer Services
• 700 & Above Employee

• Business Development Executive

  • Oct 2010 - Jun 2012

  ADT Armourguard was a Tyco owned business, combining ADT Security and Armourguard Security. The combined product and service offering covered all aspects of electronic and manned security services. This role focused on provision of products and services to the retail sector, including:  Detection Pedestals, Tags and Labels  Alarm Systems, CCTV and Access Control (including system procurement and maintenance)  Alarm Monitoring  Video Analytics Software Key requirements of the role:  Proactive engagement with NZ and Trans Tasman retail organisations to educate them on available security solutions  Designing tailored security solutions to meet the specific needs of different retail environments  Increase market share for ADT in each of the retail specific product categories  Encourage uptake of source tagging with manufacturers Show less



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• Business Development Manager

  • Nov 2007 - Oct 2010

   Role Overview – To acquire new business for Telecom NZ, with a focus on Gen-i corporate customers  Staff Management – Account Manager direct report  Opportunity Generation – Working with Gen-i client managers within their client portfolios to identify opportunities and turn them into sales  Opportunity Management – Self management of a sales pipeline to ensure enough opportunities present in order meet monthly targets  Relationship Management o Gen-i client managers o High level decision makers within organisations  Delivery of Sales Targets – Working to a monthly target equivalent to approximately $210k Telecom Annual Billed Revenue per month ($2,500,000 per annum) o The 2 sales that I would highlight from this position, would be:  Baxter Healthcare - mobiles and fixed line services  Hansells Food Group (previously Old Fashioned Foods Group) – mobiles and fixed line services Show less



Spark New Zealand

• New Zealand
• Telecommunications
• 700 & Above Employee

• • Feb 2007 - Jul 2007

   Reason for leaving – Redundancy (due to the sale of this company) Role Overview – To pro-actively acquire new customers for Telecom New Zealand Opportunity Generation – Pro-active generation of sales leads on an ongoing basis. I maintained a pipeline in excess of 10 times the required monthly sales target, to ensure that sales targets would always be exceeded Opportunity Management – Opportunity forecasting provided to management on a weekly basis, to show a 30, 60 and 90 day outlook Relationship Managemento Utilisation of relationships with various colleagues and contacts within Telecom to become as efficient as possible in all aspects of the role.o Working with CXO / GM level decision makers within organisations Consultative Approach – Working to gain an understanding of each individual company’s business needs prior to presenting a proposal Delivery of Sales Targets – In 5 months, I achieved sales in excess of $540k (Telecom ABR - Annual Billed Revenue), which represented 133% of my target The 2 sales that I would highlight from this position, would be:o Smith & Caughey’s – Mobile, Fixed line and dedicated data services.o Hilton Hotel – Mobile and Fixed line services. Show less

• • May 2005 - Jan 2007

   Role Overview – To increase Telecom New Zealand’s share of mobile subscribers within the New Zealand business market, through pro-active acquisition of new customers Delivery of Sales Targets - I consistently over-achieved target each month, and closed out my last year at approximately 130% of the year end sales target. Target was typically acquired with between 5 and 10 sales per month The sales that I would highlight from this role would be:o Langham Hotel (Auckland) – previously Sheratan Auckland o Koru Cabso Cleaning Pluso Harbour PHO Territory Management – My work area was defined geographically within Auckland. My territory included Auckland CBD, Ellerslie to Manukau and Albany to Orewa Opportunity Generation – Pro-active generation of sales opportunities on an ongoing basis. I maintained a pipeline in excess of 9 times the required monthly sales target, to ensure that sales targets would always be exceeded Opportunity Management – Accurate opportunity forecasting provided to management on a weekly basis, to show a 30, 60 and 90 day outlook Relationship Management – Relationships forged with a virtual team in order to become as efficient as possible through the process of moving a prospective business from suspect to prospect, then from sale to implementation, before transfer of the newly acquired business into an account managed portfolio Show less



Telecom NZ Ltd

• Auckland, NZ

• Account Manager

  • Oct 2003 - Apr 2005

   Management of a portfolio of approximately 300 Medium Enterprise business customers. The portfolio had an approximate value of $8 Million per annum. The customer’s spend with Telecom typically ranged from between $15K and $60K per annum.  Targeted on delivery of year on year growth of specific product areas, and overall portfolio growth, measured against set revenue targets.  Retention and growth of existing revenue streams.  Creation of new revenue streams through acquisition of business from competitors, and implementation of new services.  Development of relationships with key decision makers within organisations. Business discussions carried out with these decision makers, in order to identify sales opportunities.  Management of sales opportunities through utilisation of a ‘virtual’ account team, designed to maximise sales effectiveness within the portfolio. The ‘account team’ consists of various product specialists and resources external to the company.  Maintaining customer satisfaction through regular contact with key decision makers within each organisation. Show less



Self Employed

• Auckland, NZ

• Contract IVR Services and Voiceovers

  • Oct 2002 - Oct 2003

  Contract IVR Services  Relationships developed with suppliers of IVR services resulting in reseller rights of services.  Relationships developed with companies requiring IVR services, resulting in ongoing sales of services.  Consulting services provided with regards to IVR solution development and implementation.  Application design and scripting of automated phone services.  Voiceovers for automated phone services.  Ongoing management of active services, including daily reporting. Radio Station Voiceovers  Niu Fm and 531 PI  Commercials and station liners Show less



Telephone Information Ltd (TIL)

• Auckland, NZ

• Operations Manager

  • 1999 - Oct 2002

  A subsidiary company of Startel Teleperformance, TIL provided IVR (Interactive Voice Recognition) solutions to the New Zealand market. Having started with TIL as an Account Manager, I was promoted to the role of Operations Manager, after being with the company for three months. Key areas of responsibility for the role included:  Sales  Business Development  Account Management  Relationship Management  Staff Management  Systems Administration  Project Management  Application Design and Scripting  Application Building  Voiceovers Key clients that I managed, included the New Zealand Herald and New Zealand Magazines within the Wilson and Horton group. The T.A.B, The Radio Bureau, TVNZ and ACP Media. I also managed relationships with all technology supply companies including Telecom, Zintel, Amtel Communications and Achieve Software. During my time with TIL, the Startel group of companies underwent ISO Certification. I had extensive involvement in development and implementation of documentation and processes to prepare the company for certification. Show less



Startel Teleperformance

• Auckland, NZ

• Supervisor

  • 1996 - 1999

  No longer in operation in New Zealand, this organisation was a multi national outsourced Call Centre operation. I held various positions throughout my time with the company, having initially started in a part time capacity as a CSR whilst studying at university. Staff Trainer Re-training all inbound call centre staff in advanced customer services Inbound Call Centre Supervisor Management of all staff and call volumes in an outsource call center Teamleader Management of a core team of staff and call volumes on specialised inbound campaigns Inbound / Outbound CSR Call handling for multiple companies Cold calling for lead generation and sales Show less