Harley Ripy

Tier II IT Support Technician at IntelliDyne, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Arlington, Virginia, United States, US
Languages
  • English -

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Credentials

  • Comptia A+ Certification
    NetCom Learning
    Dec, 2014
    - Nov, 2024
  • Security +
    CompTIA
    May, 2017
    - Nov, 2024

Experience

  • IntelliDyne, LLC
    • United States
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Tier II IT Support Technician
      • Sep 2019 - Present

      -Troubleshoots and tests Microsoft operating systems including Windows 10, Office 2013, Office 2016, Office 365 & Teams -Answers IT requests through ticketing system (BMC Remedy & Service Now). -Images PCs and maintains inventory. -Researches and resolves complex trouble tickets. -Maintains solution documentation for IT team and clients. -Works with team members to identify issue trends and suggests long-term strategies to help mitigate incoming issues. -Trains users on software and hardware on-site & installs hardware and software. Show less

  • CACI International Inc
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Tier II Field Support Engineer
      • Aug 2018 - Sep 2019

      -Managed the BMC Remedy ticketing system to meet the individual and team SLA goals at TSA HQ. -Installed, added, tested, troubleshooted, repaired, and upgraded laptops and desktops, printers, and phone (iOS). -Created, moved, and maintained objects in Active Directory. -Diagnosed and troubleshooted network and internet connectivity + Software issues such as McAfee AV, Cisco VPN client, Microsoft Office suite. -Migrated user data, mapped HDD’s, replaced PC hardware and imaging. -Managed the BMC Remedy ticketing system to meet the individual and team SLA goals at TSA HQ. -Installed, added, tested, troubleshooted, repaired, and upgraded laptops and desktops, printers, and phone (iOS). -Created, moved, and maintained objects in Active Directory. -Diagnosed and troubleshooted network and internet connectivity + Software issues such as McAfee AV, Cisco VPN client, Microsoft Office suite. -Migrated user data, mapped HDD’s, replaced PC hardware and imaging.

  • Executive Office of the President
    • Washington D.C. Metro Area
    • IT Support Specialist
      • Jan 2017 - Aug 2018

      -Installation and relocation of IT equipment throughout Executive Office of the President complexes, including the White House and Eisenhower Building. -Provided end-user hardware and software troubleshooting and training on Dell computers running Windows 8 & 10; installed, configured, and upgraded computer hardware and software as necessary. -Re-imaged and replaced tablets/desktops/laptops Windows 8/10. -Mapped network printers for users. -Assisted with tagging and tracking of inventory. Show less

  • Association of American Medical Colleges (AAMC)
    • United States
    • Higher Education
    • 700 & Above Employee
    • Help Desk Technician
      • May 2016 - Oct 2016

      -Received and responded to incoming calls and emails regarding problems with web application via the assignment of trouble tickets. -Proactively followed up with customers to ensure that issues had been resolved. -Applications included MyERAS, PDWS, LORP, EAM– All applications were interconnected and required specialized troubleshooting depending on the issue. -Maintained shared team troubleshooting documentation on all applications. -Handled difficult customers and defused tense situations over the phone. Show less

  • Performedia
    • United States
    • Events Services
    • 1 - 100 Employee
    • Independent Contractor
      • 2014 - 2016

      -Provide a wide range of remote support services to clients for computer and peripheral configuration.-Some on-site calls to build and configure hardware.

    • Technology Manager
      • 2012 - 2014

      -Responsible for all software and hardware upkeep and deployment for major business webcasting company. -Responsible for testing and recommending new technology for capture, editing, storage and distribution of digital video.

    • Field Technician
      • 2011 - 2012

      -Responsible for producing wide range of live and on-demand webcasts, including traveling to event locations, set up and configuration of video capture equipment, overseeing live webcasts.-Responsible for post production editing and encoding of digital video assets.

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