Hospital Administrator

• May 2020 - Present

New Business Consultant

• Jan 2018 - Jun 2018

New Business- Opening Staff Consultant Boarding/Grooming/Training/Petcare- Veterinarian Owned and Operated Facility •OSHA Compliance and Initial Set up •Payroll Integration and Initial Set up •Quickbooks Chart of Accounts Setup •Practice Booking Software Setup •Computer/Printer Network setup and Security Enrollments •Staff Training, Manuals and Phase Training Development •Scheduling of All Staff for first 3 months •Advertising and Opening Event Planning •Exterior Landscaping •Interior Design Show less

Springs Veterinary Care

• Jun 2017 - Mar 2018

New Hospital - Opening Staff Practice Management/Client Care Specialist/Veterinary Assistant • Establishing opening hospital fees, reviewing regularly and advising changes with DVM • Creating/Naming item codes in software • Training with all Relief DVMs on Evetpractice(PMS) • Integrating Antech and Abaxis lab items • Developing document templates for client and hospital use(consent/release forms, heartworm waivers, treatment plans, rabies certificates, signatures etc) • Ordering new inventory, setting up items in PMS, continued management of inventory for successful year-end audit • Marketing across all Platforms • Troubleshooting Technical Failures • Implementing Pet Reminder Protocols, creation of all reminders in system re: procedures, labs, and inventory • Handling Daily Cash/Check deposits • Processing then consolidating all credit transactions for End of Day Reports • Scheduling staff and coordinating PTO requests • Leading twice monthly team meetings • Coordinating Lunch and Learn opportunities with Vendors • Running Monthly reports, analyzing areas for improvement • Enrolling and contract maintenance for Love my Pet Plans (In-House Wellness) • Building out and Creation of all Love my Pet Packages within PMS, Training staff on use • Consuming Love my Pet Plan services manually in PMS as well as through VCP Admin Portal • Establishing, Maintaining, and Evolving SVC Standard Operating Procedures • Advising in all areas of management and working with DVM/Owner to set policies • Greeting clients for appointments and leading them through the check-in process • Giving tours and answering questions to prospective clients • Creating and Discussing Treatment Plans for routine visits, soft tissue surgery, dentistry, or emergency care • Invoicing visits, identifying missed charges or incorrect charges, handling refunds or client credits As needed help with animal restraint, administering of medications and vaccines, and medical boarding off hours work. Show less

Practice Manager

• May 2014 - Oct 2017

• Hiring, enrollment, training, evaluation, discipline and termination procedures of all non-DVM employees. • Initiate and lead programs to increase revenue, client retention and compliance, and employee performance• Assist doctors in establishing hospital standard operating procedures(SOP) and training protocols for all staff members• Organize OSHA safety training, schedule lunch and learn talks and lead staff meetings. • Communicate the practice’s values and mission to the team. • Motivate staff, and help build and maintain morale• Coordinate training sessions and staff CE as needed. • Ensure efficient hospital workflow• Enforce hospital policies and procedures• Implement new policies to reverse negative trends• Lead practice marketing efforts and community outreach• Provide and train exceptional customer service• Monitor and reports on accounts payable and accounts receivable• Handle client complaints and resolve client communication issues• Create employee schedules and manage PTO requests• Assist in the management of the Doctor’s schedules.• Process payment transactions, returns, and client account adjustments.• Supervise usage of practice management software to ensure that client records meet the standards of care Show less

Client Care Specialist and Veterinary Assistant

• May 2014 - Aug 2015

• Identify and work compassionately with clients in various emotional states• Provide exceptional customer service at all times• Answer and triage phone calls from clients• Schedule appointments, book procedures, and discuss any necessary forms needed prior to scheduled time• Monitor client flow from check-in to discharge• Client education• Maintain accurate patient and client records• Manage record requests between other hospitals and referral practices• Relay appropriate information from/to clients to doctors• Process payment transactions• Handle and balance cash daily• Provide compassionate care for pets always• Communicate with clients effectively• Prepare estimates for procedures and discuss these with clients• Perform laboratory tests, such as urinalysis, heartworm tests, ear cytology, and intestinal parasite screens• Prepare animals for surgery• Assist in the taking of x-rays• Monitor and collects urine and fecal samples as needed • Monitor, record, and report physical signs of hospitalized/boarded pets• Clean cages, runs, boarding area and/or hospital facilities, including exam rooms and treatment rooms• Record case history, weight, temperature and other details• Restrain and stabilize animals during examination and treatment• Trim nails, express anal glands, remove sutures and perform other routine procedures• Administer medications, vaccines, and treatments prescribed by a veterinarian• Provide basic education on animal care, nutrition and medical conditions• Teache clients how to administer medicines at home• Recommend products for optimal wellness, such as supplements, dental cleaning, heartworm and flea control, geriatric care and dietary measures Show less

Student Internship

• Oct 2012 - Mar 2013