Information Technology Support Technician

• Nov 2021 - Jan 2022

IT Support Specialist

• Oct 2020 - Oct 2021

Provided tier 1 and 2 support to internal users both remotely and in person. Escalated when necessary. Deployed hardware and physically repaired hardware Helped with cybersecurity based tasks. O365 and exchange admin tasks Active Directory Provided tier 1 and 2 support to internal users both remotely and in person. Escalated when necessary. Deployed hardware and physically repaired hardware Helped with cybersecurity based tasks. O365 and exchange admin tasks Active Directory

Digital Locator

• Dec 2017 - Oct 2020

Located utilities using proprietary software. I had to quickly learn multiple programs as well as utilize them as soon as possible. I greatly enjoyed this role. Located utilities using proprietary software. I had to quickly learn multiple programs as well as utilize them as soon as possible. I greatly enjoyed this role.

User Support Analyst

• Jun 2017 - Oct 2017

I processed end-user support tickets relating to printer issues by troubleshooting as well as creating printed media for users. I helped customers at the counter and via phone. • Helping end users with software, hardware issues • Customer service • Quickly learning software I processed end-user support tickets relating to printer issues by troubleshooting as well as creating printed media for users. I helped customers at the counter and via phone. • Helping end users with software, hardware issues • Customer service • Quickly learning software

Dell ProSupport Engineer

• Oct 2016 - Feb 2017

I provided technical support over the phone for all Dell ProSupport customers, many of whom were enterprise. I used advanced troubleshooting skills to do so. • Advanced troubleshooting • Networking troubleshooting • Knowledge of proprietary software to process tickets and service I provided technical support over the phone for all Dell ProSupport customers, many of whom were enterprise. I used advanced troubleshooting skills to do so. • Advanced troubleshooting • Networking troubleshooting • Knowledge of proprietary software to process tickets and service

Technical Support Agent

• Aug 2015 - Jan 2016

I answered phone calls from end-users and performed advanced troubleshooting on all Costco electronics including PCs, TVs, etc. I coordinated repairs after determining hardware faults. • Customer service • Phone skills • Advanced use of Excel I answered phone calls from end-users and performed advanced troubleshooting on all Costco electronics including PCs, TVs, etc. I coordinated repairs after determining hardware faults. • Customer service • Phone skills • Advanced use of Excel