Director, Quality and Compliance

• Sep 2022 - Present

Oversee the information management, quality assurance and process improvement functions for home health and hospice. Develop audit tools and analyze results across departments. Lead information compliance and security projects. Track regulatory updates and inform team members of new requirements and processes.

Quality and Compliance Manager

• Feb 2018 - Sep 2022

Office Manager/HR

• Feb 2016 - Feb 2018

Office Coordinator

• Nov 2014 - Feb 2016

• Create weekly and monthly billing and quality reports, track and oversee office-wide invoices• Onboard and orient all new employees, including establishing EMR and IT accounts• Improve speed and efficiency in departmental operations by working closely with the director • Support IT department in managing inquiries from field clinicians• Assist records management with HR department, including key employee credentials

Administrative Specialist III

• Sep 2020 - Feb 2021

Legal Assistant

• Oct 2013 - Jul 2014

• Drafted pleadings and court correspondences • Conducted document discovery and assisted in depositions and arbitrations • Guided clients through litigation process • Managed legal team’s calendars and appointments • Drafted pleadings and court correspondences • Conducted document discovery and assisted in depositions and arbitrations • Guided clients through litigation process • Managed legal team’s calendars and appointments

Case Manager

• Jul 2012 - May 2013

• Conducted initial assessment visits in the community to determine eligibility for elder services • Created and reevaluated individualized plans of care for clients • Managed more than 90 clients through home visits and interdisciplinary case conferences • Conducted initial assessment visits in the community to determine eligibility for elder services • Created and reevaluated individualized plans of care for clients • Managed more than 90 clients through home visits and interdisciplinary case conferences

Researcher

• May 2012 - Jul 2012

• Conducted research interviews and analyzed retail industry data • Organized and compiled reports for clients • Conducted research interviews and analyzed retail industry data • Organized and compiled reports for clients