Product Director

• Apr 2022 - Present

Microsoft Solutions Architect

• May 2016 - May 2022

Focusing on Microsoft UCC Pre-Sales Activities for both multiple carriers and direct end customers, both SME and Enterprise, across all deployment types including Microsoft Teams and cloud, hybrid and on-premises SfB solutions. Responsibilities: • Lead Architect in developing and delivering the Resonate Microsoft Unified Communication and Collaboration as a Service Practice including Teams Direct Routing as a Service, Skype for Business as a Service and Hosted SBC as a Service.• Strategizing the Microsoft Teams / Skype for Business journey for end customers to enable Enterprise Voice for PBX Removal and Business Transformation.• Defining the end to end Microsoft Teams / Skype for Business journey for customers including: Business Case and Benefits, Requirements Gathering, End Point Mapping, Pre-Deployment Assessments, High Level Design, Detailed Design and Configuration, Implementation, Migration and Support.• Consultancy engagements helping customers to define their Teams strategy and configuring their environments to overcome some of the business challenges faced.• Understanding the business level challenges and translating them to technology solutions. • Experience configuring, managing and troubleshooting a variety of Audiocodes and Ribbon SBCs and gateways including cloud, virtual, server and dedicated appliances.• Familiar with deploying Microsoft UCC solutions in a range of environments including Windows 7, 8.1 and 10 and in virtualised environments such as Citrix.• Building and developing professional relationships with the end customer ensuring trust and confidence from defining the requirements to implementing and delivering the solution through to supporting it.• Portfolio of various SMB and Enterprise customers, working on a number of opportunities in parallel.• Subject matter expert in Microsoft Teams, Skype for Business and Office 365 always keeping up to date with the latest developments across the whole technology stack. Show less

Associate

• Dec 2015 - May 2022

Responsible for a broad range of small to large scale projects that not only help grow Resonate as a company and a brand but also develop personal skills and business acumen. Projects Undertaken: Migration of Users from Hosted Provider to Office 365• Created an internal business case for a migration of Users from a Hosted Exchange and Skype for Business Environment to Cloud Hosted Office 365 Environment with Enterprise Voice.• Project managed and executed the migration smoothly, on time and on budget expanding the feature set and functionality available to all users.• Provided Communications and Change Management for all Users.• Managing and supporting the environment including MACDs, Troubleshooting Support Tickets, Data Analytics, Reporting and Management of New Feature Release.Internal Teams Pilot• Set up of internal pilot for Microsoft Teams Collaboration Software. • Developing the strategy and processes to migrate from Skype for Business to Teams with a focus on Governance and User Adoption.• Researching opportunities for custom solutions for Teams through the Microsoft Bot Framework.Development of Business Case Builder tool• Strong involvement in the team responsible for designing and creating the requirements for the Resonate Business Case Builder, a tool that from a short questionnaire can determine the deployment type for Skype for Business, licensing required and the cost savings and wider benefits from migrating. • Project managed and co-developed the tool into its current beta stage.• Involved in determining the go-to-market strategy including the creation of marketing materials and commercials.Developed Social Media Strategy and Marketing Contributor• Developed and launching the short-term, mid-term and long-term social media strategy focusing on increasing Brand Recognition in the Industry.• Contributor for Resonate Marketing Materials including white papers, blogs, social media, website and informational videos. Show less

Undergraduate Engineer

• Apr 2012 - Dec 2014

Working in the materials department analysing failures for fatigue and wear and researching and developing state of the art coatings. Responsibilities included: • Working with extreme precision to stringent deadlines making sure customer needs are a number one priority. • Working efficiently both individually and alongside other colleagues carrying out extensive scientific research into the development of new coatings. • Processing results from the data collected into usable data using excel and matlab and presenting to customers and colleagues. • Using FEA software to simulate pre-production parts, check performance and recommend design changes. • Trained to use various pieces of specialist equipment. Show less